I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... See more
Company replied
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See what reviewers are saying
Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... See more
Company replied
Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... See more
Company replied
How to create the most annoying bad website to lose potential customers. I knew exactly what i wanted but this dire site will frustrate the hell out of you to the point you just give in. Links don't m... See more
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Company details
Written by the company
Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.
Contact info
20 Lindred Road, BB9 5SR, Nelson, United Kingdom
- 0300 373 0590
- customerservices@rewardmobile.co.uk
- rewardmobile.co.uk
3.3
Average
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Making it easier to follow on there…
Making it easier to follow on there website
September 19, 2023
Unprompted review
Reply from Reward Mobile
Hi
Thank you for taking the time to leave a review.
Kind regards
Reward Service
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Very good service well organised and…
Very good service well organised and knowledgeable staff they go over your contract and answer any queries
September 12, 2023
Unprompted review
Reply from Reward Mobile
Hi
Thanks for taking the time to leave a 5* review.
We hope you enjoy your new product.
Kind regards
Reward Service
Ella was great at sorting out an issue…
Ella was great at sorting out an issue with my billing with EE. Very prompt and called me with a full update. Very happy 😊
September 11, 2023
Unprompted review
Reply from Reward Mobile
Hi
Thank you so much for leaving a 5* review.
I will pass your feedback onto Ella
Kind regards
Reward Service
Very satisfied customer!
I got a great deal on the iPhone 14. I did loads of research and it just wasn’t available anywhere else for near that price. Ordering was simple, even although I was switching providers. My shining new phone arrived at my door less than 48 hours later. Very satisfied customer!
September 9, 2023
Unprompted review
Reply from Reward Mobile
Hi
Thanks for taking the time to leave a 5* review.
We are glad that you have found a great deal with ourselves.
Kind regards
Reward Service Team
Rare in this day and age that you find…
Rare in this day and age that you find staff who generally want to have a chat and really are interested in you and not how much comission they can get out of you my member of staff Ella was really good even managed to have a good laugh professional and informative respectfull and straight to the point
September 8, 2023
Unprompted review
Reply from Reward Mobile
Thanks for your lovely feedback!
We are pleased to hear you are happy with our service.
Kind regards
Reward Service Team
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They made switching networks really…
They made switching networks really easy and straightforward. I also experienced good and quick customer service.
September 8, 2023
Unprompted review
Reply from Reward Mobile
Thanks for taking the time to leave a review.
I am pleased to hear that your number transfer went smoothly and are happy with our service.
Kind regards
Reward Service Team
Reply from Reward Mobile
Hi Ed,
We would like to look into your dissatisfaction and have requested your account details so we can fully investigate this issue.
Thanks, The Mobile Team
Reply from Reward Mobile
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with our service and product.
Kind regards
Reward Service
Very good sim only deal
Very good sim only deal. Bought two sim only deal .. looking forward to buy another two . Very quick delivery as well.
August 17, 2023
Unprompted review
Reply from Reward Mobile
Thank you for taking your time to leave a review.
We are pleased to hear you are happy with the service provided.
Kind regards
Reward Service
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No hassle quick service
No hassle quick service, ordered, got next day delivery. I considered ordering from a big supplier but after using reward, I'm not using anyone else
July 24, 2023
Unprompted review
Reply from Reward Mobile
Good Morning Mr Wakeman,
Thank you so very much for the lovely review. Have a lovely weekend.
Kindest regards
Reward Mobile
Great price for the iphone 14 &…
Great price for the iphone 14 & contract, phone arrived within 24 hours
July 13, 2023
Unprompted review
Reply from Reward Mobile
Hi
Thank you for taking the time to leave us a review.
We are pleased to hear you are happy with your new product.
Thanks
Reward Service
Quick and easy delivery to your door
Quick and easy delivery to your door . Great communication keeping me up to date with order . Great deals
June 19, 2023
Unprompted review
Reply from Reward Mobile
Hi
Thank you for your review.
I am glad to hear that your order process went well and we hope you enjoy your new product
Kind regards
Reward Service
Great all round
Easy friendly helpful and a great deal. No other company could match or get close to..
June 1, 2023
Unprompted review
Reply from Reward Mobile
Thank you for your 5* review.
I am pleased we could offer you a great deal and that you are happy with our service
Kind regards
Reward Service
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A great company
I was very sceptical at first not using a mobile provider directly or a high street shop but I can honestly say the service I received from Reward Mobile was faultless.
I easy to get in touch with when I need them by we chat and Ella was very helpful.
I would definitely recommend.
April 17, 2023
Unprompted review
Reply from Reward Mobile
Thank you for your 5* review. I am pleased you are happy with our service
Kind regards
Reward Service
Awesome customer service and support…
Awesome customer service and support fast delivery would be recommending to other people
April 10, 2023
Unprompted review
Reply from Reward Mobile
Hi Stephen
Thank you for your 5* review. I am pleased you are happy with your new product and the service you received
Kind Regards
Reward Mobile
Skin ni zilong epic 792076664
Pleased give a skin epic zilong
I'd 79206664
April 9, 2023
Unprompted review
Brilliant service and very fast too
Brilliant service and very fast too, thank you so much for your help Charlie Butterfield.
March 20, 2023
Unprompted review
Reply from Reward Mobile
Thank you for your review. I will pass your feedback to Charles
Kind Regards
Reward Service
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I took out a contract and through no…
I took out a contract and through no fault of the company I returned the device due to the service from the network provider. Three network themselves where very difficult with me to resolve the issue I was having and obstructive, but Ella in the customer service team has truly gone above and beyond to help me resolve this issue as efficiently as possible. Brilliant customer service and an asset to you company! Thanks a bunch you’ve been amazing! :)
March 3, 2023
Unprompted review
Reply from Reward Mobile
Thank you for taking time to leave a review.
I will pass the feedback to Ella.
Kind Regards
Put in for a mobile days ago still not…
Put in for a mobile days ago still not heard anything have been sent a contract but nothing else no delivery date or nothing can’t even get in contact with them what a waste a time
February 24, 2023
Unprompted review
Reply from Reward Mobile
Hi Kayleigh
Sorry about your journey with Reward.
Unfortunately as discussed on the phone, it seems you did not complete the order on this occasion.
Please let me know if you need any further support.
Kind Regards
Reward Service
Excellent service
Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolved by Jordan. Would recommend. Many thanks, Karen
February 15, 2023
Unprompted review
Reply from Reward Mobile
Hi Karen
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Kind regards
vicky
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