RHA 

I have called them to ask for urgent assistant ,becuase I have deadline to respond to DVSA. They have promised to me that they were coming on 04/12 2024. I agreed with them and I ahve paid a membership. 2 hours later, I have a called from Mr . Adam , that the only date is 11/12 , and that is it . But we do not have any time. After it I have spoken to somebody else, who told me that Mr Adam is for the whole Kent area and he is very busy . Now the question is -Kent area probably has more then 100 hauliers. How Mr. Adam could cover this area? Obviously RHA saves money to engage more people to deal with the hauliers. How RHA protects hauliers at all? Why should I pay full price of membership if they offer me service via tel? So many question of quality of their service. Very disappointed.

I bought the trueconnect2 and had an issue with the left earpiece not charging.

Very quick response times and Jessica went over and above to try to assist me with my problem.

I am satisfied their works. I claimed for warranty and they reply quickly.

This has to be one of the best companies to deal with.

Very satisfied.

I’ve never experienced such a high quality of dedicated customer support in my life and would recommend RHA to anyone who wants (in my opinion) the best sounding buds and customer service that is out of this world!

These wireless earbuds are superb! They offer excellent sound quality and a comfortable fit, making them perfect for daily use.

A conundrum indeed.

I purchased a set of RHA 2’s wireless headphones in duty free. The right earpiece would not work. I guessed that this may be the end of it - a bad purchase.

However on the off hand chance that someone would respond I wrote to RHA, they (appropriately) requested proof of purchase and this was provided.

Blow me down with a feather - a replacement pair arrived by post five weeks later. I was delighted.

And then I paired them. Sure enough am identical a problem to the last pair - right earpiece does not work.

Eventually I guess you just give up.

Will not be buying another product from this company ever again.

Purchased the True Connect 2 ear buds and the right one doesn’t work straight out of the box. Purchased at a duty free shop when travelling and customer care refuses to assist because I don’t have a receipt.

I have the serial number of a product that caries a 3 year warranty and has only been released 2 years ago but unfortunately the customer care doesn’t have any logic or common sense.

Pathetic.

Never buying RHA again! Purchased True Connection 2 from Amsterdam airport. Charged over night, but the left bud never connected. They sent me a new one (that I had to pay taxes for). New one seemed to work but once I started using these the battery on the right pud only lasted for 10 minutes. So they sent me a new right pud (paid taxes again) and it refuses to connect. Haven't heard from their customer service for almost 3 weeks now.

So it has taken me 4 months and I still haven't got working headphones. For the short period of time I have somewhat working setup for 10 minutes at a time, everyone that I was talking to couldn't here anything I was saying to them during calls. Also when I put my phone in my jeans pocket the connection started cracking.

Along the same lines of the last review, RHA apparently has been bought over. Sadly the customer service has taken a nosedive. When I had a problem with my earbud and paid for a replacement (because the issue was beyond warranty?) I sent about 4 emails over two months without reply. Only when I got PayPal involved did they respond. Very disappointed. Will be taking my complaint further on principle!

Just to let everyone know that RHA appears to have gone bust, several outstanding bank loans and buy out from Sonos. I can only hope Sonos do not take on their technology from the true connect ear buds. I went out and bought some SOny 1000X mx4 ear buds, and they are faultless. even when you put only one bud in the second will connect and faultlessly synchronise . As for RHA, with a warranty of 3 years they would only refund 50% of what was paid for the original pair that went faulty.. continuing to take them to court, yes for £50 and the time it will take me to get it from them. absolute shambles and would stay away from anything the owners manufacture for this reason.

A real no sh*ts given when it comes to customer support and denying fault.

I purchased a pair of the True Connect a while back. They only lasted 2 hours before shutting down (and for 3 years I though this was normal actually) - they are rated for 4 hours is what RHA says. They did come that way out of the box - and although it was after the 2 year warranty, customer service wouldn't entertain any idea of help. Or even answering why they came that way.

Pretty much shunned away using the excuse and repeating 'it is past the warrenty so we can't help you'.

I have some Tru-connect 2 ear buds that I received as a replacement for ear phones that developed a fault. RHA customer services are brilliant no fuss no argument just replaced job done. Theses tru connect are fantastic and as I’ve had them now for over 12 months highly recommend
I love RHA Products honestly the best I’ve had

Had a problem with some ear buds. Customer service was quick to replace them. Excellent service.

Worth extra stars because their customer service has typically been stellar.

Unfortunately this doesn’t make up for a terrible product, which wouldn’t need such stellar customer service if the product just worked.

I’ve been through three pairs of earphones, the third of which was graciously replaced after the previous replacement had malfunctioned.

This pair has provided no end of issues and frustrations.

Poor microphone quality, to the bane of my listeners on calls.

Bluetooth that inextricably dropped out for no reason

An earphone that just stopped working (twice).

All capped off by RHA finally telling me that I was outside their warranty program.

Let me reiterate, their customer service had been excellent. But I lament the dozens of emails and replacements that simply should never have been necessary.

A far cry from the earlier pairs I've owned, which have been great.

I have been an avid RHA consumer for a few years and have experienced an outstanding service. Recently one of the earpieces was not functioning as anticipated. The RHA technician reasoned damage to the charging point under the bud resulting from dirty buds or moisture on the points (recently spilt water on the charging case). Despite this not being covered under warranty as it was down to care of the headphones RHA have kindly offered to replace the bud.

Exemplar service, exemplar product portfolio, exemplar customer care. RHA.

Superb service. 2.5 year old 650Wireless earbuds which I have loved using had a failure of the power button. Amazon completely useless and refused to honour the warranty. However, RHA themselves, different story. First class customer service with no fuss or bother, stand by their warranty and replaced with RHA TrueConnect buds in my hands in 2 days. This is great audio on the move backed with amazing customer service.

Had some issues with the ear buds operating consistently. Contacted customer service - they tried to help every way possible to no avail. But they face a very comprehensive effort to resolve. Waiting on replacement now

My son had another problem with his TrueConnect earbuds which was resolved very quickly and efficiently by Jessica. The new earbuds arrived the next day.
All companies should aspire to the high levels of support provided by customer services at RHA.

Great support service, and fantastic product. My 3rd pair (different every time), used everyday for work. Only ever had one issue with a pair, ten months old, which was resolved instantly, and a new pair sent out. All customer service should be this good. Hopefully the new pair last longer, like their predecessors.

purchased a set of your Trueconnect2 noise cancelling ear buds yesterday 2nd July from Frankfurt airport duty free. Serial number 11EBK51615

Upon using them I find myself very disappointed in them. Considering the price paid for them they are not very good.
They continually fall out of the ears and are a poor fit. I have nearly lost one of them a few times on my flight when one falls out.
I have normal ears. I have used Air buds and Samsung icon x buds with no issues. I have tried all 3 sizes of fittings and even mix and matched them in case one ear is a different size but no success.
Once again for the price very disappointed