RHA 

Hello, I called the Hong Kong RHA agent on April 30, 2021! The agent replied that RHA suddenly stopped replacing its products! And my headset is not a new Hong Kong distributor! Must wait for a reply from RHA UK headquarters! But because my English is not good, I told the Hong Kong agent staff at that time! Please help her deal with English communication matters! In May, I called RHA agents who have been to Hong Kong many times! When I was still in the meeting, I said I wanted to reply to my colleagues! And you must wait for the response from the British RHA headquarters before proceeding to the next step! I also played it a few times in June! But no one answered the call from the Hong Kong agent! Or forward the message mailbox! And I left my contact information before, and my Hong Kong agent did not answer the call either! At the end of June, I had to send an email to the RHA UK Customer Service Center! At the same time, I also sent an email to the Hong Kong agent colleague who followed up the case before, because there was no response after a few phone calls, so I only used email to communicate! The letter hopes that the headquarters and Hong Kong agents can communicate effectively! Give me a solution to the problem! Very satisfied with the handling of the UK headquarters! The headset problem finally has a satisfactory solution! But I can only talk about the general handling of Hong Kong agents! This situation lasted for 2 months before the problem was solved! I hope that the Hong Kong agent can handle customer problems more efficiently! Thank you!

The customer services at RHA are possibly the best people I have ever dealt with. I emailed them on my way home from work after one of my ear buds developed at intermittent fault and by the time I got home I had had 3 emails from Steve in customer services trying to problem solve the issue. After we worked out what the fault was a new ear bud has been despatched. All this within 2 days. The head phones are amazing and have been used daily for 20 months with no problems at all. I thought I would probably have to spend our on new headphones but RHA have proved themselves to be a great company with amazing headphones !!!
If the quality of their products doesn't make you buy them their customer services should !!!

I’ve been a big fan of RHA since I got my first pair of wireless buds a few years back. I won’t go into too much detail about the products themselves but will simply state that I don’t ever plan on switching away from RHA - they really are superb.
The main focus of this review is their customer support. One of my Trueconnect buds developed an issue after a good period of daily use. I mailed the company to see if anything could be done, or whether I could do a hard reset to remedy the issue. Steve replied straight away and after trying a few things out it emerged that the bud had a fault. Without any delay he replaced the faulty bud, and was on hand to provide immediate assistance with pairing this new one up with my old one, and lo and behold everything is hunky dory again.
I’ve never experienced such a high quality of dedicated customer support in my life and would recommend RHA to anyone who wants (in my opinion) the best sounding buds and customer service that is out of this world! Thank you Steve for all you help.

I have enjoyed True connect 1 for over a year. Recently they developed an issue. I contacted customer support and got excellent advice to try to resolve the issue. They then arranged warranty replacement.
I highly rate both RHA products and their exceptional customer support.

Ordered off the website. Everything was easy and the ordering was quick and simple. The items were delivered the next day. The items are good for what I need.

I was looking for good and not so expensive wireless headphones. I found and bought MA650 wireless. With the lockout, I used them really often without any probleme and always with a good sound experience. 1 mounth ago, I noticed some issues between the wires and the headphones.
I contacted RHA by email, and the customer service replied very quickly. After a few exchanges, RHA offered me a smart replacement with the TrueConnect version 1.
I really appreciate this proposal, and receive then within 2 weeks.
I'm glad to select RHA for my previous headphones: still good product, and in case of issues, excellent Customer Service

Customer service was amazing! My MA750 earbuds, something happened with my power button. When I emailed them, they got back to me the next day with what I needed to send them. Sent that to them and and my next message they asked me what color I wanted and I was getting an upgrade because they no longer had my model! They sent them out first class and had them in 2-3 days! Start to finish was about 5 days!

My ear phones were broken and I claimed for warranty replacement, first RHA insisted that I purchased from unauthorized seller (Which was Souq.com,,, part of Amazon Saudi Arabia) but later after explanations they agreed to provide replacement.

MA 650 wireless..Wow ! Saw these in John Lewis. Right from the get go you could smell the quality. Any company that spends that much attention to detail on the packaging alone needs my attention. I can’t believe how good these phones sound especially for rhe price. Well done my Scottish friends. Signed Tony (Manchester England )

My Earphone have bad contact & battery problem. The Customer Experience staff Jessica quickly help me to resolved the problem.

I don’t really do reviews however.
RAH; having always opted for Sennheiser, B&O etc. , when a pal let me listen to his ear buds- WOW.
I still check on my old, trusted favourites ( as above) BUT, RHA still take the crown. Exceptional sound, build quality & price!
Currently enjoying Trueconnect 2
Thanks guys. You truly ROCK!

Item was easy to order, delivery was quick.

Really quick and helpful responses that got the problem sorted in just over a day

Good tips, fast delivery, great price. 'nuff said.

This has to be one of the best companies to deal with. I submitted my warranty claim and RHA resolved the problem within a few days.

DENNIS K

Very quick response times and Jessica went over and above to try to assist me with my problem. Very satisfied.

I've used RHA Customer Service multiple times and they're always excellent. They are probably the most helpful customer service people I've dealt with. They truly believe in the quality of their products, so if there's an issue, they do their best to correct it.

I damaged the wire on my headphones but when I went on there website to order replacement but my headphones were discontinued i emailed them and he said they had spare one so would send them to me

I am satisfied their works. I claimed for warranty and they reply quickly. I received the new one perfectly.

I made a warranty claim and they were very helpful. They respond quickly too. The replacement that they sent works perfectly.