I have called them to ask for urgent assistant ,becuase I have deadline to respond to DVSA. They have promised to me that they were coming on 04/12 2024. I agreed with them and I ahve paid a members... See more
RHA
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See what reviewers are saying
I don’t really do reviews however. RAH; having always opted for Sennheiser, B&O etc. , when a pal let me listen to his ear buds- WOW. I still check on my old, trusted favourites ( as above) BUT,... See more
I have some Tru-connect 2 ear buds that I received as a replacement for ear phones that developed a fault. RHA customer services are brilliant no fuss no argument just replaced job done. Theses tru c... See more
Superb service. 2.5 year old 650Wireless earbuds which I have loved using had a failure of the power button. Amazon completely useless and refused to honour the warranty. However, RHA themselves, d... See more
Company details
Information provided by various external sources
We are a team of around 50 people based in Glasgow, UK, who believe that technology should connect people. We are passionate about audio and people. We use our headphones to listen to motivational playlists at the gym each morning/week/month, call our loved ones whilst travelling, listen to our favourite podcasts on the commute to work, and much more, every day. Founded in 2011, we have grown with technology. We have embraced the changes to what a headphone is and - most importantly - what it can do. Our products enable you to stay connected to the world around you. We respect the importance of these connections and we focus on the quality of our work, standing behind it with a 3-year warranty.
Contact info
Glasgow, United Kingdom
- customercare@rha-audio.com
- rha-audio.com
People also looked at
The customer service was helpful, but the exchanged headphones weren't as good.
The customer service was very helpful in my warranty exchange. I'd give it a 5 star review except the headphones I received in exchange were an older out of stock item. I had the ma750s and received the trueconnect headphones which are selling on Amazon for less than half of what I paid for my original pair.
April 8, 2021
Unprompted review
Reply from RHA
Hi,
We really appreciate you taking the time to leave some feedback, so glad to hear you are impressed with the service provided, however, the TrueConnect you received was an upgrade from our MA750 Wireless, my apologies if this upgrade has caused any inconvenience. If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Truconnect 2
good design, good call quality, battery life is amazing, the music sound quality is pretty average, should improve.
overall, every penny worth.
April 8, 2021
Reply from RHA
Hi,
We really appreciate you taking the time to leave some feedback and of course, if we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Great customer support
April 6, 2021
Unprompted review
Reply from RHA
Hi Andy,
We really appreciate you taking the time to leave us a 5-star review. If we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Great customer support
April 6, 2021
Unprompted review
Reply from RHA
Hi Lucas,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear you are pleased with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Reply from RHA
Hi Alan,
Thanks so much for leaving us a 5-star review. We are really happy to hear that you are pleased with your recent purchase and the service provided. If we can be of any assistance in the future, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Bluetooth airline jack
Great unit that allows me to use my Bluetooth earphones on the plane :)
April 4, 2021
Reply from RHA
Hi,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear you are pleased with your recent purchase of the Bluetooth Adapter. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
I am proud ro be owner of rha products
I am proud owner of:
T20i
MA750i
TrueConnect
Now i purchased the trueconnect 2 because my dog has eaten my earbud from the trueconnect...
Very good products, fair price! Love that kind of brands who dont give a xxx on commercials, invest in quality...
April 3, 2021
Reply from RHA
Hi Özgür,
Thanks for taking the time to leave us a 5-star review. It's great to hear you have so many products and are delighted with your new TrueConnect 2. If we can be of any assistance in the future, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
I feedback about the issue of the MA650…
I feedback about the issue of the MA650 Headset I bought in Singapore having problem to get charged. I feedback the problem to RHA HQ as the Singapore company who handle the warranty stop providing the service. RHA HQ too a very proactive steps and send me a replacement unit.
April 3, 2021
Unprompted review
Reply from RHA
Hi Chau Ming,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear our Customer Care team were able to assist you with the issue you were experiencing. If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Wonderful experience returning my item and receiving a new one!
I really enjoyed being thoroughly cared for by my agent.
Absolutely professional, courteous and understanding!
Thank you
April 2, 2021
Unprompted review
Reply from RHA
Hi Doug,
Thanks for leaving us a 5-star review. It's great to hear you are so pleased with the service provided by our Customer Care team. Of course, if we can be of any further assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Very responsive customer service
Very responsive customer service. Keen to get to the bottom of the problem with my headphones. Whilst unfortunately they weren’t able to fix them, they arranged a fast replace of them. That 3 year guarantee is real!
March 31, 2021
Unprompted review
Reply from RHA
Hi Ben,
We really appreciate you taking the time to leave a 5-star review! It's great to hear you are delighted with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Great product great customer service
Great product great customer service. Great sound.
March 31, 2021
Reply from RHA
Hi Darren,
We really appreciate you taking the time to leave a great review. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent all round
Their products are great as is the excellent customer service. Thanks Terri!
March 31, 2021
Unprompted review
Reply from RHA
Hi Bhurminder,
Thanks so much for taking the time to leave us a 5-star review. We are delighted to hear you are happy with the service provided from Terri. Of course, if we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Web site is quick and easy to navigate.
March 31, 2021
Reply from RHA
Hi Chris,
Thanks so much for taking the time to leave us a 5-star review. We are so pleased to hear you are impressed with our website. Of course, if we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Brilliant
Brilliant. Headphones that fit my awkward ears at last.
Great build quality, not like the usual flimsy things. Great sound quality for all types of music.
Worth every penny and better than some of the more expensive ones I have tried.
March 30, 2021
Reply from RHA
Hi Penelope,
It’s great to hear you’re impressed with the build quality, we really appreciate you taking the time to leave us some feedback and of course, if we can be of any assistance in the future please do get in touch.
rha-audio.com/support/contact
Kind Regards,
RHA
Great product & great customer service ⭐️
I love my their products & the customer service is excellent ! , Jessica is fantastic!
Their customer service should be an example of how it’s done. Professional & personable !
March 29, 2021
Unprompted review
Reply from RHA
Hi Georges,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear you are so pleased with the service provided. If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
I got the MA390U headphones
I got the MA390U headphones. The headphones sound great. Unfortunately, I had a problem with them. For some reason the left ear stopped producing sound. I contacted them because it was still in warranty and they sent me a new one woohoo! Quick turnaround too:) Thank you!!!
March 29, 2021
Unprompted review
Reply from RHA
Hi,
It's very kind of you to take the time to leave a 5-star review! We are so pleased to hear you're impressed with the service provided! If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent outside of a minor issue
If I could give 4.5 stars instead of 4, I would. My experience was only hindered by the absence of the status update email containing tracking codes and a notification that the order was shipped. The customer service, however, answered my request for these really quickly. Outside of the aforementioned one small problem, everything went smoothly, and my experiemce with the website and my product is no short of excellent. Overall, I would certainly recommend the company to anyone looking for top notch audio.
March 28, 2021
Reply from RHA
Hi Ferenc,
Thanks so much for taking the time to leave a review, it is most appreciated! If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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I was surprised by the good response…
I was surprised by the good response from the customer service representative, Jessica. She was prompt in reply, clear and concise in her questions and polite but firm.
Excellent.
March 27, 2021
Unprompted review
Reply from RHA
Hi,
It's very kind of you to take the time to leave a 5-star review! We are delighted to hear you're impressed with the service provided! If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
True Connect 2
I recently bought the True Connect for myself as I have struggled wearing headphone whilst on the turbo trainer. I must say I am impressed with these earbuds, they are easy to use and the sound quality is excellent.
March 26, 2021
Reply from RHA
Hi,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! So pleased to hear you are enjoying your TrueConnect. If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Perfect Service - Replacement of Ear Bud Filter Grills
RHA's support team sent me a new set of filter grills for my trusty, five year old MA750 ear buds. I'm happy. With the new, clean filter grills the sound is as good as after the burn-in period.
I had a very kind email conversation with the support team and it took only a few days until the envelope with the new grills arrived in Germany.
March 25, 2021
Unprompted review
Reply from RHA
Hi Ralf,
It's very kind of you to leave us a 5-star review. We are happy to hear you are so pleased with the service provided by our Customer Care team. Of course, if we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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