I have called them to ask for urgent assistant ,becuase I have deadline to respond to DVSA. They have promised to me that they were coming on 04/12 2024. I agreed with them and I ahve paid a members... See more
RHA
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See what reviewers are saying
I don’t really do reviews however. RAH; having always opted for Sennheiser, B&O etc. , when a pal let me listen to his ear buds- WOW. I still check on my old, trusted favourites ( as above) BUT,... See more
I have some Tru-connect 2 ear buds that I received as a replacement for ear phones that developed a fault. RHA customer services are brilliant no fuss no argument just replaced job done. Theses tru c... See more
Superb service. 2.5 year old 650Wireless earbuds which I have loved using had a failure of the power button. Amazon completely useless and refused to honour the warranty. However, RHA themselves, d... See more
Company details
Information provided by various external sources
We are a team of around 50 people based in Glasgow, UK, who believe that technology should connect people. We are passionate about audio and people. We use our headphones to listen to motivational playlists at the gym each morning/week/month, call our loved ones whilst travelling, listen to our favourite podcasts on the commute to work, and much more, every day. Founded in 2011, we have grown with technology. We have embraced the changes to what a headphone is and - most importantly - what it can do. Our products enable you to stay connected to the world around you. We respect the importance of these connections and we focus on the quality of our work, standing behind it with a 3-year warranty.
Contact info
Glasgow, United Kingdom
- customercare@rha-audio.com
- rha-audio.com
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Great product
Great product not a normal user but fits comfortably and great sound music and speech.
March 25, 2021
Reply from RHA
Hi Anthony,
Thanks so much for taking the time to leave us a 5-star review. We are delighted to hear you are so pleased with your recent purchase. If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Great customer service
Received excellent customer service 10 out of 10 amazing products great team
March 23, 2021
Unprompted review
Reply from RHA
Hi René,
Thanks so much for taking the time to leave us a 5-star review. We are so pleased to hear you are happy with the service provided from our Customer Care team. Of course, if we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Straightforward replacement
I've had my headphones for 2 years (really great) but they unexpectedly broke. I contacted RHA and they gave me a few things to try to get them growing again, and when that didn't fix it they quickly sorted out a replacement product. Staff were friendly and helpful, really good service.
March 23, 2021
Unprompted review
Reply from RHA
Hi Claudia,
It's very kind of you to take the time to leave a 5-star review! We are happy to hear you're pleased with your headphones and the service provided! If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Reply from RHA
Hi Ross,
It's very kind of you to leave us a 5-star review. We are happy to hear you are so pleased with your recent purchase. If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent customer service and easy to…
Excellent customer service and easy to find what I wanted. 5 stars as always.
March 23, 2021
Reply from RHA
Hi,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear you are so pleased with the service provided. If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Fantastic
Very impressed with the level of quality products and think they're worth the price paid.
Didn't have any issues with my order and so I have no criticism. Instead nothing but praise as they were amazing.
March 23, 2021
Reply from RHA
Hi,
Thanks so much for taking the time to leave us such a great review. We are so happy to hear you are pleased with your recent purchase. Of course, if we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
I ordered my item in january 22nd
I ordered my item in january 22nd, and I recieved it at march 23rd because it was lost during delivery. While waiting 2 months to recieve it is a bit too much I was satisfied with the customer support and the item itself as well.
March 23, 2021
Unprompted review
Reply from RHA
Hi Zoltán,
We really appreciate you taking the time to leave a 5-star review! It's great to hear you are pleased with the service provided by our Customer Care team. If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Great service and support from RHA
Great service and support from RHA. They responded really promptly to my query and it was resolved on the same day
March 22, 2021
Unprompted review
Reply from RHA
Hi Patrick,
Thanks so much for taking the time to leave a 5-star review! We are delighted to hear you are so pleased with the support from our Customer Care team. Of course, if we can be of any further assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Reply from RHA
Hi,
We really appreciate you taking the time to leave a great review, it is most appreciated! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Reply from RHA
Hi Barbara,
It’s great to hear you’re impressed with the sound quality, we really appreciate you taking the time to leave us some feedback and of course, if we can be of any assistance in the future please do get in touch.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent CS Experience
Great customer service on a pair of damaged headphones. Very responsive and did a nice job of providing specific instructions for returns, as well as updates throughout the process. My replacement headphones are en route!
March 19, 2021
Unprompted review
Reply from RHA
Hi Kes,
It's very kind of you to take the time to leave a 5-star review! We are happy to hear you're so pleased with the service we've provided! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
The order came in completely wrong
The order came in completely wrong - I've ordered Double Flange Ear Tips in size small and I've received Dual Density Ear Tips in size M.
March 18, 2021
Reply from RHA
Hi Yuliia,
Our sincere apologies you have experienced an issue with your order. If you can contact our Customer Care team via the link below, we will of course be able to have a look into this for you.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent service and product
March 17, 2021
Reply from RHA
Hi Richard,
It’s great to hear you’re pleased, we really appreciate you taking the time to leave us some feedback and of course, if we can be of any assistance in the future please do get in touch.
rha-audio.com/support/contact
Kind Regards,
RHA
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Fast and efficient
They have provided me with a very fast and efficient solution
March 15, 2021
Unprompted review
Reply from RHA
Hi Alberto,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
My RHA TrueConnect broke down after a…
My RHA TrueConnect broke down after a year of use. Jessica from customer service helped me to troubleshoot them and reset them. Unfortunately that didn’t work, thankfully Jessica was so kind to send me new headphones. I received them within 5 days! Great customer service!
March 15, 2021
Unprompted review
Reply from RHA
Hi Lieke,
We really appreciate you taking the time to leave a 5-star review! Delighted to hear you are impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
RHA passed the warranty test.
Had an issue with my 14 month old T20s not switching on. Contacted RHA customer services who apologised and sent me a new neckband for next day delivery - no fuss and all working perfectly again. I guess all companies can have products that develop faults, the test is how they put them right. RHA -passed!
March 13, 2021
Unprompted review
Reply from RHA
Hi,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent service
Excellent service. Arrived pretty much the next day! Amazing quality headphones.
March 12, 2021
Reply from RHA
Hi Charlie,
Thanks so much for taking the time to leave a 5-star review! Delighted to hear you are impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Polite helpdesk for buggy product
The most positive thing I can say about my experience is that the help desk is friendly and apologetic. And perhaps that they have excellent marketing that glosses over the various bugs in their products. I've spent over three months trying to get my partially working ANC buds to connect to a pretty standard TV that has no trouble connecting to Bose / Apple / Sonos etc. but somehow is not Bluetooth compatible to RHA's product, ironically labelled TrueControl. Dissapointing does not describe it.
March 12, 2021
Unprompted review
Reply from RHA
Hi,
Thank you for taking the time to leave a review, glad to hear you are impressed with the service provided! So sorry to hear you have experienced a compatibility issue. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent company to deal with.
March 11, 2021
Reply from RHA
Hi Margaret,
Thanks so much for taking the time to leave a 5-star review! So pleased to hear you had an excellent experience. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Fast shipping and excellent customer…
Fast shipping and excellent customer service. I purchased another set of headphones from RHA based on a good experience with a warranty replacement.
March 11, 2021
Reply from RHA
Hi Karen,
We really appreciate you taking the time to leave a 5-star review! Delighted to hear you are impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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