First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more
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For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more
Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more
I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more
Company details
Written by the company
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Contact info
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnam
- cs@rhino-billiards.com
- rhino-billiards.com
4.6
Excellent
472 reviews
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Replied to 81% of negative reviews
Typically replies within 1 month
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Second time I've ordered something
Second time I've ordered something
Product is well crafted....
Ordering was easy and exactly to my specifications....
Delivery time was quick....
I will be ordering more products soon !
May 26, 2026
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I ordered a Rhino cue and had a great experience. The quality is excellent for the price, customer service was very helpful, and shipping was fast. The cue feels solid and performs great. Highly recom
Excellent quality and customer service
May 26, 2026
Although delivery was a day late…
Although delivery was a day late communication was great and informed me. Stick arrived in time for me to try it out that day. I love it thank you
May 25, 2026
Great Customer Service!
I contacted Rhino and asked them if their shaft would fit a modified pin. I sent some dimensions and after reviewing it they told me that their "off the shelf" shaft would not fit, but they would be happy to make one in the shop. I ordered a MUST shaft and it arrived in just a few weeks. Absolutely perfect fit and the hit feels great! Outstanding communication. Great company to deal with and a great overall experience.
May 5, 2026
Unprompted review
Poor Customer Service
I used it 2 days after get it, And Tip has a manufacturer flaw, tip rattles when you use it, now I'm on 3 weeks trying to get a replacement or refund, And they are doing everything to make me keep it and Nor replace or refund. Very disappointed with there Customer service.
April 27, 2026
Reply from Rhino Billiards
Hi Will,
We sincerely apologize for the inconvenience and frustration caused during this process.
We have already provided a prepaid return label and completed the refund for your order. After reviewing the product, our team confirmed that the sound described was related to the shaft’s internal construction and does not affect its performance or structural integrity.
That said, we completely understand your concern and respect your decision to return the product. We truly appreciate your feedback, as it helps us continue improving both our products and customer support experience.
RHINO Support Team
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Scam
I ordered this carbon fiber shaft from this company. And after waiting over fifteen days to get it, i received the wrong joint in the shaft. They gave me a message Em back numerous times and ask Em. Is there a way they can fix the problem? They refuse to work with me told me I was stuck with shaft that I had absolutely horrible service. Be careful when you purchase stuff from them
May 7, 2026
Unprompted review
Reply from Rhino Billiards
Hi Richard,
Thank you for your feedback.
We understand that there was a misunderstanding regarding the product specification ordered. After communicating with you, we were able to identify the issue and provide a resolution.
We are pleased that the matter has been resolved and that the correct product has been arranged. Customer satisfaction remains our priority, and we appreciate the opportunity to address any concerns that arise.
Rhino Billiards Team.
Happy with new shaft!
April 24, 2026
The shaft have amazing feeling every…
The shaft have amazing feeling every stroke, and really like the sport grip on my butt. Just what I need. I really like the rubber feel on my hand. It took 2 weeks before It arrived at my house but it's all worth waiting for. And customer service is amazing too.
April 27, 2026
These ease of ordering and the website…
These ease of ordering and the website is user friendly. The turn around of getting the item I ordered so quickly.
April 24, 2026
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Excellent service
Excellent service. Responded and replaced a faulty tip in a few days. Did exactly what they said they would. Highly recommend!
April 22, 2026
Unprompted review
I had an issue with a defective item…
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That level of trust and support says a lot about how they stand behind their products. Mistakes can happen with any company, but how they handle it makes all the difference and Rhino Billiards handled it the right way. That kind of costumer service earns my respect and future business and a company that stands behind what they sell. Thank you Team Rhino Billiards!
March 21, 2026
Unprompted review
Rhino breaking shaft classy, control, and clutch
The day after receiving my new Rhino breaking shaft it made its debut in my final 9 ball match of the session. Untested and fresh out of the box, the control and precision was absolutely noticeable which was much needed as I struggled with breaking to hard all session. But with that control came quick confidence in the shaft which lead to a 9 ball break to end the match with a score of 31 to 1. Absolutely clutch.
April 9, 2026
Unprompted review
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I really like the look and feel of the…
I really like the look and feel of the cue. It shoots great. The lifetime warranty is a plus. I get a lot of compliments on it. Thanks again.
March 26, 2026
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Purchased a Nebula 2 cue with 11.88mm…
Purchased a Nebula 2 cue with 11.88mm shaft from Amazon. Also purchased the weight kit. Wonderful cue for the money. The cue price dropped $60.00 in a week and Rhino honored the new price by sending me their $70.00 hard cue case at no cost. I’ve since purchased another shaft for my cue. Rhino has really been outstanding in my experience. Thanks Rhino.
April 3, 2026
Unprompted review
Dealing with Vietnam by messaging is…
Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.
March 27, 2026
Reply from Rhino Billiards
Hi Sarge,
Thank you for your feedback.
We are sorry to hear that the overall experience did not meet your expectations. As our customer support team is based in Vietnam, communication may occasionally be affected by time zone differences. However, we strive to respond to all customer inquiries within one business day and to provide assistance as quickly as possible.
We appreciate your comments, as they help us identify areas where we can improve the customer experience.
Rhino Billiards Team
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