First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more
Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more
I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more
Company details
Written by the company
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Contact info
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnam
- cs@rhino-billiards.com
- rhino-billiards.com
4.5
Excellent
477 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like the look and feel of the…
I really like the look and feel of the cue. It shoots great. The lifetime warranty is a plus. I get a lot of compliments on it. Thanks again.
March 26, 2026
Advertisement
Purchased a Nebula 2 cue with 11.88mm…
Purchased a Nebula 2 cue with 11.88mm shaft from Amazon. Also purchased the weight kit. Wonderful cue for the money. The cue price dropped $60.00 in a week and Rhino honored the new price by sending me their $70.00 hard cue case at no cost. I’ve since purchased another shaft for my cue. Rhino has really been outstanding in my experience. Thanks Rhino.
April 3, 2026
Unprompted review
Dealing with Vietnam by messaging is…
Dealing with Vietnam by messaging is not a very proficient system. Time difference and a lack of knowledge on their part was annoying.
March 27, 2026
Reply from Rhino Billiards
Hi Sarge,
Thank you for your feedback.
We are sorry to hear that the overall experience did not meet your expectations. As our customer support team is based in Vietnam, communication may occasionally be affected by time zone differences. However, we strive to respond to all customer inquiries within one business day and to provide assistance as quickly as possible.
We appreciate your comments, as they help us identify areas where we can improve the customer experience.
Rhino Billiards Team
Advertisement
I love the shaft
I love the shaft , perfect tip. They were very helpful by answering my emial after purchasing the wrong size by accident and sent me the right size !! Great customer service and care !!
March 27, 2026
Doesn't match Uni-Loc pins on my cues.
March 26, 2026
Reply from Rhino Billiards
Thank you for your feedback. Our customer support team has reached out to you via email to assist with this issue. Please kindly check your inbox (and spam folder) so we can help resolve this for you as soon as possible.
Top of the Top really quality
Top of the Top really quality
Recommend for pro players
March 25, 2026
Product was on time.Used it for the first time Monday, love it so far.
Product was on time.
March 29, 2026
Advertisement
Pricing is great ,fast delivery and the…
Pricing is great ,fast delivery and the shaft as well as the crystal tip I believe is excellent and also the many different thread sizes that are available. Keep doing what you’re doing great product!
March 25, 2026
Shaft arrived fast
Shaft arrived fast, very well boxed and in great condition. Have already recommended them to others
March 25, 2026
Service and quality
First off, I loved my komet break cue, customer service was excellent in helping me out and I have recommended Rhino to all my pool playing friends
March 26, 2026
Unprompted review
Cue is a great value for the price
Cue is a great value for the price. Communication and ship time was questionable. It took over 3 weeks to receive my order for an in stock item.
March 9, 2026
Reply from Rhino Billiards
Hello Greg,
Thank you for your feedback and for your purchase. We're glad to hear you find the cue to be a great value.
For this particular order, the cue was shipped directly from our factory in Vietnam, which is why the delivery time was longer than standard domestic shipping. We understand that this may have been unexpected and appreciate your patience while the order was in transit.
We truly value your support and will continue working to improve our communication and delivery experience.
Best regards,
Rhino Billiards Support Team
Advertisement
It seems like your company is really…
It seems like your company is really concerned with the customers experience. The product is just want I wanted and expected. Thank you !
February 23, 2026
The "value" is not worth the lack of quality
Purchased a Rhino CF break shaft just over 3 months ago and used it moderately. Worked well for those months then the tip seemed to be pushed in and rendered useless.
Contacted Rhino Billiards regarding this issue and they stated that it is not warrantied and would have to pay out of pocket for a replacement exchange., probably to exchange for another poorly constructed shaft that would end up doing the same thing 3 months later.
While these seem to be a great value for a carbon fiber shaft, they are built to the same quality standards as other brands. Rhino CF hits differently than Predator Revo and other top brands, and you won't have any of these issues that I had with Rhino products.
Advise: Spend the extra money elsewhere and get a better quality shaft rather than spending some money now and will later have to spend more money to get a replacement.
March 7, 2026
Unprompted review
Totally satisfied. See above.
Totally satisfied. Purchased one carbon fiber shaft and was so please I purchased a second CF shaft. Also, I had sent an email which was promptly responded to. You guys are doing a great job.
Thank you,
February 25, 2026
They replaced my shaft that was…
They replaced my shaft that was defective without a big hassle
February 25, 2026
Advertisement
A helpful resolution to my problem with…
A helpful resolution to my problem with my shaft and hopefully I will remain a long term customer of Rhino cues.
February 23, 2026
Amazing everything !!
This company is great ! Great product , great customer service and a great price !! I’ve ordered a few things from them and plan on continue to order ! Thanks again for everything
March 3, 2026
Unprompted review
Fanstastic Products
Love the products and I was considering getting more because of their new year new deal "free shipping" That's not the case now, they only offer free shipping to USA not anywhere else in the world.
February 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.