Ride and Glide Reviews 

220
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fantastic experience with Ride and Glide. I bought a Super 73 from them in 2018 and was fortunate enough to get some excellent support from them 8 years later with a new front hub assembly.

Rated 5 out of 5 stars

Helpful team and fast delivery if item in stock. I’ve found that my Back order items are generally delivered within the given estimate. Be nice if more Onwheel items were stocked, especially things li... See more

Rated 5 out of 5 stars

I bought a Fiido T2 Cargo bike through Ride and Glide, choosing home delivery over in-store assembly. Setup was simple and the bike was great—until it broke. While equipment issues are frustrating,... See more

Rated 5 out of 5 stars

Board was delivered several days before the time stated so that was a nice surprise.. thought I was never going to get the hang of it but by the end of the 1st afternoon I'd done 3 miles, still pretty... See more

Company details

  1. Bicycle Store
  2. Electric Motor Repair Shop
  3. Electronics Store

Written by the company

Ride and Glide was founded on the South Coast of England, driven by a passion for board sports and a love of all things fun. We’re dedicated to bringing high-quality, eco-friendly electric rides to the leisure and travel scene. We firmly believe electric transport is the future and we’re doing everything we can to make that a reality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(220)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unreal customer service

I used another company for my first scooter with so much hassle, poor service and only email.
My order with ride and glide was dispatched the following day (I ordered in the evening), with my scooter coming the day after dispatch.

I had some trouble with the scooter latch which turned out was my fault. Customer service via the phone was exceptional. Answering my stupid questions and ensuring I was happy with the scooter.
Amazing company, who I’d recommend to anyone, and the scooter quality is second to none.

September 16, 2021
Unprompted review
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Rated 5 out of 5 stars

Super support and fast delivery!

Ride + Glide keeps their promise on the delivery. I got my Vsett 10+ within 5 days shipped to Denmark as stated on the website. The only downside is that I had to pay custom import and tax, due to UK is no longer apart of EU. But the total price was still cheaper than other retailers in EU.
The support is top notch! They helped me a lot with guidance and what parts I needed to repair my Vsett 10+, and they didn't get frustrated about I had so many questions, and that I I got a bit impatient.
I was in an accident the second time I took the scooter for a ride, so of course the warranty doesn't cover. That's why I had to buy spare parts and get a local bike shop to repair it, since it was cheaper than shipping the scooter back and forth, repair plus custom import and tax.
The support went on from Monday, but I was finally able to order the parts today, so I can't wait to receive it, repair my scooter and get back in it soon.

Thanks for all the help! Especially from Will and Toby!

Kind regards
Tan

September 10, 2021
Unprompted review
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Rated 5 out of 5 stars

Good customer service

Good customer service. Had an issue with a brand new Vsett10+ scooter which was collected, diagnosed with a faulty speed controller, fixed, and then returned to me. This scooter is very heavy so courier would have been expensive, truly good customer service. Highly recommended company.

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Superb Service! Well done Ride & Glide!

From start to finish, Ride and Glide were exceptional in my purchase of my new scooter. I spoke with them on their online chat for a few days before making my decision and they couldn't be more helpful. The scooter arrived the next day, tracked and well packaged and checked by R&G. These guys are brilliant! Thank you Ride & Glide!

June 15, 2021
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Rated 5 out of 5 stars

PEV experts

Been using PEV vehicles for the past years and a half, I've used loads of different companys but ride + guide are single handedly the best UK based company out there. You won't find better customer service, they are the best in the game. 10/10

June 15, 2021
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Rated 5 out of 5 stars

5 star service!

I have ordered numerous items from Ride and Glide during the last few months. The service and delivery of items is first rate. Even if items are placed on back order, R&G ensure the items are sent a soon as they receive them. A thoroughly recommended company and one I’ll certainly use again for my Onewheel needs. Cheers R&G!

June 15, 2021
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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, I had a faulty electric unicycle that had suffered water ingress.
The customer after care from start to finish was amazing, I would highly recommend them very professional.
Thank you

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Quick delivery on a OneWheel Pint and quick to rectify a postage error on some accessories (suspect someone at the Post Office was having a bad day 😉)

March 9, 2021
Unprompted review

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