Catherine was so helpful—she answered my call right away, listened to all my questions about the X’Air Safe and contacted me quickly over the following weekend to set up a fitting. She took great care... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The team at EquiSafe was incredibly helpful and super easy to work with! They’ve streamlined the process on finding a safety vest so well and we’re great about answering additional questions on fit. N... See more
The whole process was top notch. When shopping go air vests online, I would get overwhelmed with all the options. Ride EquiSafe has a measurement form and they immediately responded with options. My... See more
A rep emailed me promptly after I filled out their form online. She corresponded with me several times and recommended an air vest which I ordered and really liked. Ride Equisafe was recommended to me... See more
Company details
- #2 of 6 best companies in Equestrian Store
Written by the company
Ride EquiSafe is not your standard tack store. We specialize in keeping you simultaneously safe and stylish in the saddle. We carry the broadest selection of equestrian safety products across North America, including air vests, body protectors, safety stirrups, and riding helmets. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Contact info
2676 John Shehan Rd., 28756, Mill Spring, United States
- 919-404-9744
- info@rideequisafe.com
- rideequisafe.com
4.8
Excellent
599 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Wonderful Service
I ordered a pair of Equiline Breeches and it turned out they were too big. When I contacted them, they were wonderful about finding a way to get them to me before a show we needed them for. Their personal customer service was amazing! And they had the product I needed.
January 10, 2025
Catherine Winter your company is…
Catherine Winter your company is excellent!! The shirts were shipped immediately.
Love your products
January 21, 2025
They take a lot of the guessing out of it!
They have been so great to work with! Very responsive, great virtual measuring system and I LOVE my new airvest that they recommended for me. I will be buying from them again. They research so much of the safety factors of the vests and the customer service aspect of the companies they are selling, that it really takes a lot of the worry out of which one to purchase.
January 12, 2025
5 Star Service
Catherine made the process of picking out my air vest, ordering it, and making sure it fit a super simple process. She answered any email questions I had promptly and I feel great about my purchase.
January 11, 2025
The product is absolutely incredible
The product is absolutely incredible. The service was world class and personalized. I am very pleased with all aspects of the transaction. I plan on shopping here again.
Lanny
December 27, 2024
Great customer service
Great customer service. I ordered a size medium vest but received a size large. Contacted customer service and within a few days received the medium vest with a shipping label to return the large. No fuss at all and the problem was handled quickly.
January 4, 2025
Your Saleswoman took ample time in…
Your Saleswoman took ample time in allowing our daughter to try each best. She was knowledgeable in the +|- of each brand and made every effort to answer questions.
January 8, 2025
Reply from Ride EquiSafe
Hi Andrea, thanks for your order and your review. Immediately after you placed your order, we emailed you and called on several occasions to let you know that the item was backordered and asking if you wanted to keep the order cancel. We received not response to any of our communications and therefore kept the order on file. We shipped the item as soon as we received it from Italy.
As you can see from our review history, items that are in stock ship very quickly. Our apologies for the delay of your order.
Good communication and quick shipping
Good communication and quick shipping. Thank you!
December 28, 2024
Reply from Ride EquiSafe
Thanks for the opportunity to help you Heather!
I always love shopping with Ride…
I always love shopping with Ride EquiSafe! They have a lot of nice products in a variety of sizes, and they provide excellent customer service! In addition to safety products, they sell lots of very nice equestrian clothing for both in and out of the show ring! Some of my favorite sweaters were purchased at their store!
December 7, 2024
Reply from Ride EquiSafe
Thanks so much Gwen!
Amazing Personalized Service
Amazing Personalized Service. They helped me figure out the best airvest for my body type, then answered follow up questions about canisters and more. I'm so grateful!
December 9, 2024
Reply from Ride EquiSafe
Emily, we're thrilled that we were able to help!
Product great and fit as described
Product great and fit as described. Well packaged and arrived within timeframe set
November 29, 2024
My second coat in this model from Ride…
My second coat in this model from Ride Equisafe, these are great over my air jacket and still have a traditional tailored look! Thanks Ride Equisafe for always keeping me safe and stylish!
November 15, 2024
Reply from Ride EquiSafe
Thanks so much Stella!
Great experience
Great experience
Educated and helpful associate helped us make the best choice.
November 8, 2024
Excellent customer service!
Excellent customer service, and super timely delivery. I will definitely purchase more Equine safety products from Ride EquiSafe again soon.
November 5, 2024
Reply from Ride EquiSafe
Thanks so much Sarah, thrilled that we were able to help!
We appreciated the one-on-one help…
We appreciated the one-on-one help getting measurements right in order to purchase the right riding safety vest. Once we ordered, the vest arrived within days, and was a perfect fit. Thank you.
November 1, 2024
Catherine is difficult and rude to deal…
Catherine is difficult and rude to deal with. I too have had a terrible experience with the product and Catherine, the owner. As indicated in other reviews and now having met other dissatisfied customers who have been improperly fitted I strongly urge you not to trust the business! In addition to being a bad fit, when I tried the vest on after it was shipped to me the side lace snapped. I was told by Catherine that she would send me a video how to fix it myself! For a $1000 product!!
I am out $1000. What a scam. BUYER BEWARE!!!
November 12, 2024
Unprompted review
Reply from Ride EquiSafe
There are two sides to every story. Catherine flew to California from North Carolina for in-person fittings that Ms. Barker participated in. After trying on several sizes, an order was placed.
Ms. Barker was sent a new vest in perfect condition. The vest model that Ms. Barker purchased has elastic laces whose termination points are housed in a grommet. Contrary to Ms. Barker's statement, the lace did not snap. She pulled on the grommet with force and one of the ends of the laces popped out. We offered to help her re-insert the lace on a video call and also offered to send a video showing how to do this - a process that takes about 10 seconds, yet she refused. Per the pictures Ms. Barker sent, the lace was perfectly intact and had no breakage other than the end being out of the grommet.
Ms. Barker then sent the vest back to us, but the lace had intentionally been completely removed from the vest, per Ms. Barker's admission. At that point, there was virtually nothing that could be done to further help Ms. Barker.
Contrary to Ms. Barker's claims, we are proud to have an outstanding record with our clients and we look forward to continuing to help our appreciative riders stay safe in the saddle.
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