Righttiles Reviews 

213
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, polite, and very knowledgeable when guiding them through various tile options for their homes. Shoppers also note the wide product range, excellent designs, and the consistently high quality of the materials purchased for their successful renovation projects. Some reviewers were not happy with the poor communication and overall support received from the team after finalizing their purchases. A few consumers additionally mentioned experiencing frustrating difficulties when trying to resolve issues regarding damaged items, policy returns, or delayed orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally welcoming,... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality, gorgeous... See more

Service

Clients share positive opinions on service, frequently praising the knowledgeable and friendly staff who go... See more

Customer service

Customers had positive experiences with customer service, frequently praising the patient, helpful, and... See more

Quality

People report positive experiences with quality, highlighting the excellent materials, outstanding finishes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very good experience at Right Tiles, Isleworth. The showrom has an excellent range of tiles in different styles, sizes and finishes. Ashish and Saquib were extremely friendly, knowledgeable,... See more

Rated 5 out of 5 stars

I had an excellent experience at Right Tiles, all thanks to Mohit. I was actually on my way to Tile Giant but happened to spot this place by chance…and I’m so glad I did. Mohit was incredibly pol... See more

Rated 5 out of 5 stars

I went to the Hanworth/Feltham branch to purchase a large amount of tiles, I was confused which tiles to get as there are so many designs and colours to choose from. However the sales person named Par... See more

Rated 5 out of 5 stars

This company offers great service, always willing to adjust and accommodate specific requirement. The range of tiles they offer are extensive and very high quality. The staff are extremely helpful,... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

213 reviews

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No recent history of asking for reviews

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4.5

All reviews

(213)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company, amazing quality tiles, very welcoming customer service, specially by Nihad. He was extremely helpful and helped me choose the right quantity and style of tiles needed.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great tile shop with friendly knowledgeable staff!

I ordered my downstairs floor tiles from the Croydon branch. Everyone in there is very helpful and friendly. The way the tiles are displayed is excellent and makes it easy to browse the different designs. When my order arrived unfortunately 2 of the tiles were broken. They immediately replaced the tiles and threw in a bag of grout for my trouble. I returned a few weeks later to order my bathroom tiles from them. I’m very happy to recommend this tile shop!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I went to the croydon shop and bought…

I went to the croydon shop and bought tiles for my renovation project. They have a good range of tiles at a reasonable price.

The staffs are also very friendly, the only thing I will complain is they do not have stock and have to order from the factory, which could take some time. But this is generally not a problem if you plan ahead.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

I recently visited Right Tiles to buy…

I recently visited Right Tiles to buy tiles for my house, and I had a really great experience. One of their employees, Raghav, assisted me throughout the entire selection process. He was very patient, knowledgeable, and helpful in understanding my requirements and suggesting the right options. Thanks to his guidance, choosing the tiles became easy and stress-free. I truly appreciate his support and would highly recommend Right Tiles to anyone looking for quality tiles and excellent customer service.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

I've used rights for 5 bathrooms

I've used rights for 5 bathrooms. The service from everyone especially saqs what's amazing and they look after me went overboard.To help me just want to say, keep app the good work.And thank you saqs and the team.

Rob

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Parth was incredibly helpful

Parth was incredibly helpful! He helped me find the perfect tiles for my house and was so informative. He gave me a very good price as well!! Thank you so much!
Edward

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service from a 5 star team

5 star service from a 5 star team. Having completed my house renovation project this summer I used Right tiles in Isleworth for my hallway, kitchen, bathrooms and outdoor patio and garden area. Their quality and range of tiles together with their price is unmatched but most of all their help and service made for a very smooth and enjoyable experience. I have since introduced them to family members who have complimented our completed work and they too are now receiving the same level of service and are very happy indeed. Proceed with confidence and big shout out to Saqib who we very much treat as family now !

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Prices are good

Prices are good, Saqib is very helpful. One negative point was that any replacement tiles for the broken ones will have to be picked up from the store. Good overall experience.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Right…

I had a great experience with Right tiles. There tiles are quality and excellent designs. Maddy in Crawley was very helpful and has a lot of experience. He arranged for our tiles to be delivered on time during the Christmas period.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience at Right Tiles…

I had an excellent experience at Right Tiles, all thanks to Mohit. I was actually on my way to Tile Giant but happened to spot this place by chance…and I’m so glad I did.

Mohit was incredibly polite, helpful, and genuinely attentive from the moment I walked in. His friendly approach and professionalism made the whole process effortless, and the store’s wonderful collection of tiles made choosing even easier.

Because of Mohit’s great service, I ended up purchasing my tiles here without a second thought. Thank you, Mohit! You are truly an asset to the business! Highly recommended. 🙌

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Tiles

I went to the Hanworth/Feltham branch to purchase a large amount of tiles, I was confused which tiles to get as there are so many designs and colours to choose from. However the sales person named Parth helped me choose the perfect tiles for my kitchen and living room project, I explained to Mr Parth that I require colours to match my kitchen and living room colours, he showed me various designs and I selected the Spanish tiles for my project, thank you Mr Parth for helping me choose the right tiles and your great service. I will surely come again for my next project. Thank you so much.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful tiles, helpful service

Right Tiles have a big range of indoor tiles and so we were able to find the perfect colour and pattern. At first we struggled to decide because it was not possible to get a sample but once that happened it all went smoothly and we bought tiles for two bathrooms and the entire downstairs. The delivery was on time, one pack of tiles was missing but it was very easy to arrange the additional pack. A big big thank you to Lali at Right Tiles Farnborough. If not Lali, we would have spent much more time searching for the right product and we probably wouldn't have had them on time for the installers. Lali also advised us on the grout type and in general the communication with Lali was very easy and made our life much easier during a very stressful year.
Gosia and Daniel

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Awful Customer Service

Dear Sir/Madam
I am writing this review in the hope that the owners will be able to intervene as their staff and/or policy are bad for customers. Tiles were delivered broken and they have insisted on us going to collect the replacement tiles when I told them that we had no vehicle large enough for such large tiles. After two weeks of haggling we were forced to send our handyman with his van and the replacement tiles were broken so it was a wasted journey so I emailed but they are ignoring me, so I went into the Farnborough store looking for Abdullah and found a very rude person called Ali.
I asked about the replacement tiles and he said you did not have them and then I asked why my emails are being ignored and he said he had no idea and then I asked about details for the owners and he told me they do not work in any of their stores so I asked him for a full refund and he refused so I told him that I had a tiler charging me £250 a day for tiles he does not have to fit and that I will be suing the company for our losses and Ali told me to go ahead without any concern about Customer care.

October 9, 2025
Unprompted review

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