RiiRoo Reviews 5,667

Quick delivery, and great customer service. The motorbike is easy to put together and you get plenty of running time. A good size and will last years, my little one plays on it daily

Amazing place
Best toys
Very satisfied
Travelled far and was very happy how I was treated by staff and it’s a brilliant family run buisness

I am so glad I purchased my grandson's vehicle from Riiroo. I have had a little communication with them since my purchase, and they could not have been more helpful. It's often a worry when you buy online, that as soon as the product is delivered, that the supplier will be impossible to communicate with, and will have lost all interest in you. Not so with Riiroo, they quickly answer my emails with good advice and lots of help. I would thoroughly recommend Riiroo for their product quality and also their after-sales service.

This company has got to be to best customer service I have ever received, not only is the quality of the product 5* but the customer service was incredible. I had a small issue with the battery and when I reached out to Rii Roo they gave there full apologies and sent us another battery FREE of charge. We have now had the product (Quad) 3 years and it is still working well. While my little girl rode the quad to the park the handle snapped off completely when turning it. I reached out to the company as she was devasted that she wouldnt be able to ride it again, and I asked if it is availible to purchase the handle bar part or would it be under warrenty?. Always such a quick response you shared with me you was so sorry it had broken and my girl was upset, while it is not covered under warrenty , under the circumstances you are ordering this part in and will have it delivered FREE OF CHARGE. I am a single mum and the cost of living even though I work full time would not have been able to but a new quad, I letterally cried when I received the emailing stating the kind gesture from yourselves, my little girl was sooo made up I cannot thank you enough, as well as promote your company to friends that have children because the outstanding customer service I have ever come accross. We are forever thankful

Amazing Customer Service from Ella.

Bought one of the Audi TT a while ago and it's been a great toy and great build.

Wanted to pass it on to my nephew, so contacted them for a new number plate and Ella sorted this out for me within 5 minues!

Cannot fault this service and it's so refreshing to chat with a real person!

Thanks Ella!

Really happy with my experience overall. There was a bit of squeaky bum time towards the end getting everything sorted, but the team handled it well and made sure it all came together in time.

A big thank you to Honey in particular, she was brilliant throughout and kept everything on track. Credit to the management as well for stepping in and getting it resolved properly.

Managed to get the tractor just in time for when I needed it, which made all the difference.

I’d definitely recommend paying extra to have it built for you. It saves time, avoids any hassle, and you know it’s done right.

Overall, great service and I’d happily recommend.

We bought our son a quad 110 One Quad for Xmas. He had an amazing time but due to a few issues we needed it fixed. Now you could argue this should be a 3 Star, but I know life is not without problems and how a business deals with them is the acid test. They have been frankly amazing and im looking forward to its return and my son to have more adventures. Thank Riiroo

Prompt delivery. Had an issue with the battery however a replacement was sent immediately free of charge. The customer service team were very helpful and efficient to respond

Brilliant, impressive service very friendly people would definitely use again

Great product and service

Very good very helpful

Our son has enjoyed his electric bike for over 2 years now, the customer service is brilliant and the price was so worth it!

Ordered car for my son, drove all the way from Peterborough, car been ready to collect in no time! Very good service! I fully recommend!

Review removed for no reason so resubmitting...

I wish I had read the negative reviews before I bought from RiiRoo. Its now clear that they are being covered up by the positive ones posted by customers who like myself, are being promised a free bluetooth MP3 player from RiiRoo if they post a review.

I bought a ride on tractor and trailer for my son for his birthday and I had trouble with it from the start. The motor burnt out after the first couple of hours use. Worried that it may have been caused by the ground being damp we stored the tractor and bought a replacement motor. A dry day came and so we fitted the new part and again within less than 30mins the motor burnt out. I contacted the company and explained the issue, I was asked lots of questions, told that it wasn't the damp and was asked to supply photos of the faulty parts. After lot of back and forth they agreed that there was a fault and they would supply new parts, confirming that they have been sent by DPD that day. I then get a follow up email stating they didn't actually sent the parts and that they now want the original parts back so they can repair them, so I pack the two offending motors and the otherwise working one off the other side just incase this was contributing to the problem. After chasing them, the parts were returned after A MONTH of waiting, but missing one motor. I ignored the missing motor, my priority is to get the damn tractor to work for my very patient 4 year old, so I refitted the motors, only to find that this time are rotating in opposite directions! I contact RiiRoo again and I am told that they are sorry for their mistake and I need to change the wiring around in a plug in the body of the tractor to get it to work. By this time I have had enough, so I asked for money back and contact with a manager or the complaints procedure, my request was ignored, I asked again and it was ignored, I asked the third time and again was ignored, I was just told that they have spoken to the management team, I am a month outside the warranty period as so I am not due a refund despite the fact the tractor has NEVER worked for more than a couple of hours.
In conclusion, do not buy from this company, there are plenty of others out there, where you wont have to go through the pain of witnessing your child's disappointment every time they cant use their present.

Now I have to put even more time in to recover my money via legal proceedings. I will keep this review updated.

Update after response to this review:

I had provided RiiRoo with ample opportunity to resolve the complaint but was met with a 'you're outside of warranty so there's nothing we can do' - this despite the fact the tractor has never worked properly.

To clarify the process of a review being removed - RiiRoo can request for it to be removed by Trustpilot by claiming that they don't know who the customer is; which they did. Trustpilot will then contact the reviewer and ask for proof; which I provided, however the review was never reposted.

Update: CAB contacted; for anyone else going through the same issues with RiiRoo, I will post CAB's advice on here shortly on how to proceed with getting your money back.

Purchased my son a max drift go kart after 3/4 times being used the batteries stopped charging , we followed all guidelines, looked after very well and charged correctly
To be informed the batteries are not under warranty even though they are clearly faulty !! To spend so much money on something to have this happen and the company not helping to put right is disgusting and after reading other reviews that have had the same problem im seeing a pattern ,I believe they are aware the batteries aren't great /cheap that's why they are not covered to get more money out of you , stay clear and spend your money else where

The showroom is very helpful when picking a product and the customer services employees were brilliant this is our second product from RiiRoo.

Amazing service! Super kind and so professional and knowledgeable. We bought in less than 30mins

We bought a Mercedes G63 24v car for our grandchildren, aged 5, 4 and 2, and they absolutely love it. The engine sound when turning on, the lights and radio have really enhanced their experience. They have already had hours of fun in it.
The team at RiiRoo were extremely helpful in ensuring we selected the right car to run on grass and gravel areas, very responsive to any questions raised and delivery was made within days.
So, all in all, we would highly recommend the car and the team at RiiRoo to anyone considering purchasing an electric car for their child.

Bought a 24v ride on tractor, came with a dead battery. Informed them after 1st use, they advised a recharge and try it again. Second time using it only lasted 3-5 minutes informed them again and told there is no warranty on batteries. Terrible service when we let you know as soon as we knew there were an issue. Would not recommend.