Rijstextiles B.V. Reviews 

The shipping service was horrible this last month, I never received the package, so I lost a lot of money due to losing a job because of the deadline.

I had been calling every day to Rijstextiles to try to fix the problem, but despite the fact that Rijstextiles service was calling DPD and trying to fix the problem, they couldn't do so.

In the end, my package never arrived and was returned to the sender, which resulted in a lot of money lost because of losing a project. This happened twice in a row.
Rijtextiles gave me the money back once they received my package again in their store.

I was very happy with the company. Is easy to buy on their website, the client service is easy to reach by phone, and usually, it works very well, but I can't normally order here since this happens every time now.
It is unfortunate and frustrating. DPD is not making their job, and both me and Rijstextiles are paying the consequences.

Surprise Box included excellent materials. I am very happy!

nice linen and a good deal for a large amount of fabric!

great customer service, good quality.

All is ok, fabric top quality

Fast, direkte, and low price.

My order was processed very quickly and shipped straight away. Excellent service, thank you.

Thank you very much!

Choice of fabrics available, explanations, how quick customer service gets back to you focusing on solutions

This time shipping was extremely fast :-)

The goods were delivered enormously quickly. When there was a material missing we agreed easily on a solution. The materials are gorgeous. Just big thanks :)

Good service and quick delivery.
Thanks a lot!

Placed my first order with them beginning of November and all was fine. Placed a subsequent larger order on the 26th November and it just went wrong from there… twice it was rejected at customs and I had to constantly chase for any help.. none was offered freely. Constantly being brushed off with comments about having to wait to find out why it was rejected (the first order went through fine 🤷🏼‍♀️) after 2 weeks of chasing they said I could cancel and have a refund, which I emailed and asked for on the 9th December, to which they replied that they had sent the parcel instead. 10th December I had a request from DPD to pay £57 in customs fees which I paid immediately (I was hopeful at this point) and that was the last of it. Since the 10th nothing has happened with the parcel.. I’ve spoken with DPD numerous times and they have all confirmed that it never left the Netherlands. Having emailed RIJS numerous times I am continually being brushed off with oh we’re waiting for DPD. I spoke with DPD again yesterday whom confirmed yet again that the Parcel NEVER left the Netherlands and is classed as lost. RIJS are not accepting this and are not willing to refund me anything until DPD get back to them! I’ve been chasing this for over 10 days!! And if they just cancelled and refunded me on the 9th as per my email request, I now wouldn’t be nearly £300 out of pocket right before Christmas.

I would not recommend dealing with this company if you want swift and helpful Customer service.

Just another company that cares more about getting your money and not helping when there is a problem.

I'm very satisfied with my surprise box this time, I received so many useful fabrics. Thank you.

Quick delivery, nice materiel

Perfect!
I have ordered twice on RijsTextiles and I have nothing wrong to say :). I always received my orders in less than a week and products are of great quality and not expensive.
For a young entrepreneur like me, it really helps :).

Exactly as described, and fast delivery, sooner then I expected

My first order was fine. International shipping started within 2 days.
For the second, 2 days have already passed, I asked when my package would be sent, they said the processing time is 10 days. I asked them to help me start in this week, because the delivery time is an plus 5 working days. That's more than 2 weeks in total... They say that there are 500 orders in front of me in the line. It was not written anywhere that, before I would have paid the money. I have deadlines, I am a fashion designer, And I asked them to help me again, they said no. It is so sad... I hope, that I will not loose my customers.

Perfect, thank you