Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
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Review summary
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Reviews shaping this summary
I purchased some Rippl jeans and ordered the wrong size by accident. Harry at Rippl made sure that everything was properly correct. He issued me a return label and sent me the correct size and kept... See more
We ordered 4 pairs total and the sizes were slightly larger than expected. Luckily we only needed to return 2 of the 4 pairs, however the customer service received from Harry was amazing especially de... See more
Company replied
The moto pants I bought are heavy-duty and amazing quality. Safer and better constucted than anything else I've had. Worth every single penny. Their exchange/return process is also seamless and their... See more
Company replied
Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.0
Great
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Experience
My order of Rippl motorcycle comfort shorts was somehow lost through no fault of Rippl ,
I therefore had numerous emails with Rippl (Brian) they were always prompt, polite, courteous and sorted it out,
Thank you to them from me.
I am sure once Father Christmas has given them to me the shorts will be good.
December 23, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey David, thank you so much for your kind words. We are really happy that Brian and the team could get everything sorted for you quickly and politely. We hope you enjoy your Rippl comfort shorts once Father Christmas delivers them. We truly appreciate your patience and support!
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Great impact shorts and fab customer service
It was the first time using this company, and it won’t be the last. I ordered a pair of impact shorts in XL (I’m a uk 14/16) they were a bit too big when I received them. Customer service were fantastic and exchanged them without any issues and any cost to me which was great.
5* 🙌
December 5, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Karla, thank you for your amazing feedback. We are so glad to hear you love your impact shorts and that our team made the exchange easy and stress free. It means a lot that you will be shopping with us again. Thanks for the 5 stars and for being part of the Rippl community! 🙌
Pure Grit 2.0 jeans very well made
Pure Grit 2.0 jeans very well made, great colour of both Black and Blue jeans,
Very stretchy material so I could go down a size 💪😎💪.
Looking forward to the colder rides now.
Great return service as, as mentioned I went down a size and asked if I could change the colour as I now have two pairs, nothing was too much trouble for this company and the return package was awesome and simple to use with Royal Mail. Honestly I am very pleased with the products and the Company as a whole. Well done Rippl.👍👏
December 18, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Ges, this review made our day. We are thrilled that you love your Pure Grit 2.0 jeans and that the fit, stretch, and colours worked perfectly for you. It is great to hear the return process was simple and the team could help with the exchange. Thank you so much for your trust and kind words. Ride safe and enjoy those colder rides! 💪😎
Graet products and excellent customer…
Graet products and excellent customer service !!
Thanks a lot 🙏🙏🙏
December 17, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Michael, thank you so much for your kind message. We are really glad to hear you love the products and that our service impressed you. Your support means the world to us. Thanks again for being part of the Rippl family! 🙏
Solid tailback for the trail
Used this tailback for a 3000km+ ride down Patagonia including the notorious Los Malditos 73 - lots of rough gravel roads, mountain passes, rain and hideous cross winds. The anchoring system kept the pack firmly in place yet easy to release to wander around places, have lunch etc. Kit inside stayed dry and clean too.
November 22, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Will, this is awesome to read. A 3000 km ride through Patagonia sounds incredible. We are so happy the tailback performed well and kept your gear safe, dry, and secure through all that adventure. Thanks for trusting Rippl on such a journey. You are an inspiration to every rider! 🌍🏍️
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Still waiting for an order that has…
Still waiting for an order that has apparently been in the country (according to the fraudulent tracking service they sent me) has been in the country for two weeks. Suspicious company. They keep sending me what looks like a fake tracking company. The order was placed a month ago. And it was allegedly sent but the company they use looks like a ruse. If it ever arrives I'll delete this but it feels like a scam to me!
November 27, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Deedee,
We’re truly sorry for this situation and completely understand your frustration. Please forgive us for the delay and confusion with your tracking. This is not the experience we want for any of our customers. Kindly reach out to us at support@ripplimpactgear.com
, and our team will assist you right away to make things right. We deeply regret what happened and promise to do everything we can to ensure it never happens again. We genuinely value our customers and are truly ashamed this occurred.
I love my Rippl jeans
I love my Rippl jeans. Mainly waterproof, really warm, and the armour and reinforcing give me a safe feeling. Although I hope they never get tested, I'm sure they'll look after me. Great price too!
December 16, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Matthew, thank you for the fantastic review. We are really happy that you love your Rippl jeans and that they give you both comfort and confidence on your rides. It is great to know you are staying warm and protected. We truly appreciate your support and wish you many safe miles ahead!
Excellent quick service
Excellent quick service , fast delivery !
Happy with the updates I was getting !!
March 9, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Andreas,
Thank you so much for your kind words! We’re really glad to hear you were happy with the quick service, fast delivery, and updates along the way. We truly appreciate your support and are so happy you had a great experience with Rippl! 🙌
From United States here.
From United States here.. everything experienced with RIPL was so professional from customer service to shipping. There is not one negative I can point out. Purchased the riding pant and joggers. Craftsmanship and material is grade A. Highly recommend and will be a return customer again.
Thank you RIPL staff for a phenomenal shopping experience.
December 4, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Steve,
Thank you so much for your amazing feedback. We’re thrilled to hear you had such a great experience with Rippl from start to finish. It’s awesome to know you love the craftsmanship and quality of the riding pants and joggers. We truly appreciate your support and can’t wait to have you shop with us again. You just made our team’s day , thank you! 🙌
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I had completely positive experience
I had completely positive experience. Unfortunately I chose the wrong size of the impact shorts. Once they’ve arrived I wrote to the support to advice them about the problem. They immediately replied to me that they would have sent a other product of the right size right away and to keep the other one for myself as well. The shorts are well made and surely do their job!
Great product and super assistance.
Go for it!
December 3, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Alessandro,
Thank you so much for sharing your experience. We’re really happy to hear that our team was able to help you so quickly and that the replacement fit perfectly. It’s awesome to know you’re enjoying the shorts and that they’re doing their job well. We truly appreciate your kind words and recommendation , thanks for being part of the Rippl community! 🙌
Honestly
The shorts work fine. I'd prefer them longer as the tend to ride up.. They definitely make a difference on long rides. Especially on a sport bike. Price ? Too expensive. You can get the same thing on Amazon for half the money.
November 29, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey,
thanks so much for taking the time to share your feedback! We’re really glad to hear the shorts are working well and that you’ve noticed a difference on your rides. We totally understand your point about the length and pricing , our team will review both to see where we can improve. Our products are designed with premium materials and grounding performance in mind, but we always appreciate honest feedback like yours. Thanks again for your support and for riding with us! 🙌
I got a good black Friday deal (shock…
I got a good black Friday deal (shock shorts + free kneepads) that arrived incomplete. I emailed the team and they responded in less than 24 hours letting me know that they sent the missing knee pads. Brian was very kind and quick getting me ready for this season. Great to cool products with a team like this!
December 1, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Alex,
Thank you so much for your awesome review. We’re really glad to hear you got a great Black Friday deal and that Brian was able to sort things out quickly for you. It’s great to know you’re all set for the season and happy with your Rippl gear. We truly appreciate your kind words and support! 🙌
Great product
Great fit good price. Perfect all year riding jeans.
November 17, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Mark,
Thank you so much for your awesome review. We’re really happy to hear you love the fit and value, and that the jeans work perfectly for year-round riding. We truly appreciate your support and hope you keep enjoying your Rippl gear! 🙌
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I love the riding pants
I love the riding pants. It’s hard to find riding pants for women so I’ve resorted to trying on men’s pants. I bought the extra small and they fit perfectly. The rise is just right.
I’m 5’2” and 115#.
Service is great! They ship right away. Time of shipping from England to the US is fairly quick.
November 3, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Nenette,
Thank you so much for your lovely review. We’re so happy to hear the riding pants fit you perfectly and that you finally found a pair that works just right. It’s great to know the rise and size felt comfortable and that shipping was quick for you. We really appreciate your support and are so glad you’re part of the Rippl family! 💛
Great service and communication
I ordered my impact shorts which arrived swiftly. Unfortunately I ordered shorts too large for me. I contacted customer services and had a reply within a few hours. They replaced my shorts immediately with excellent information on delivery and tracking.
Really good service and the shorts are what they say, light weight and good on impacts.
Thank you for your excellent service, I would highly recommend.
November 7, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Michael,
Thank you so much for your wonderful review. We are really happy to hear that you had such a smooth experience with our team and that the exchange went quickly and easily. It is great to know you are enjoying the lightweight shorts and their impact protection. We truly appreciate your kind words and recommendation. Thanks again for your support! 🙌
Product is excellent
Product is excellent. The sizes were around a tad small. I ordered I normally wear 33 or 34 blue jeans. so I ordered the large they were too small so I contacted Ripple and they sent me a XL they fit just fine.
November 5, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Dale,
Thank you so much for your kind words. We are really happy to hear you love the product and that the exchange worked out perfectly. We appreciate your patience and are glad the XL fit just right. Thanks for giving us the chance to make it right and for being part of the Rippl family! 🙌
I purchased the Ripple riding jeans and…
I purchased the Ripple riding jeans and I will say they are truly amazing. I was actually surprised how comfortable they are how well made and also how good they look. I bought them black and will be ordering another pair after the holidays. Also fit is true to size. It’s one of those purchases that exceeded expectations.
Sincerely
Craig
November 23, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Craig, thank you so much for your amazing review. We are really happy to hear you love the Rippl riding jeans and that they exceeded your expectations. It is great to know you found them comfortable, well made, and true to size. We appreciate your support and cannot wait to get your next order after the holidays. Ride safe and thank you again!
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Honestly great people
Honestly great people, Brian from the rippl team really helped me out and very quick responses when I contacted them through email. Was kind enough to exchange my size for free!
November 22, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Ibrahiam ,
Thank you so much for your kind words! We’re really happy to hear that Brian and the Rippl team were able to help you quickly and get your size exchanged with no hassle. We truly appreciate your support and it means a lot to know you had a great experience with us. You’re awesome, thanks for being part of our community! 💙
Great customer service
Their customer service is wonderful. I accidentally ordered the winter jeans instead of the regular jeans. I’m in the U.S. and ordered it Friday evening my time. I figured the order would be filled and sent before any customer service saw my message because it was the weekend. Within hours I had a response saying they changed my order to the regular jeans and they’d be on their way. With the prompt customer service alone I would order again from them. That’s rare these days.
November 14, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Dawn,
Thank you so much for your lovely message! We’re so happy to hear that our team could help sort things out quickly for you. It truly means a lot that you took the time to share your experience. We’ll make sure the team sees your kind words , you’ve just made their day! We can’t wait to have you shop with us again soon. 💛
Pure grit riding jeans
I bought these pants at the beginning of the year because I wanted something that would prevent road rash. As soon as I put them on, they felt very comfortable. A little tight around the back of the knee when riding. Customer service is great. They get back to you immediately. Even in the hot summer, they are still very comfortable to wear. Long story short, I got hit by a car and thrown off my bike 15 feet. She backed out extremely fast and I had zero time to react. The trunk smacked into my hip and I flew and landed on my left knee and rolled. If it weren't for these jeans, id have terrible road rash all over and a possible broken hip due to the impact. When the doctor was checking me out, he said that "your hips would have cracked" if I wasn't wearing these pants.(considering that my hips were completely messed up and i had a hard time walking after because of it). Id recommend these pants to anyone who wants to save their hips and knees from breaking and prevent that terrible road rash from happening.
October 23, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Matthew,
Thank you for taking the time to share this, and we are really relieved you are here to tell the story. What you went through sounds terrifying, and we are glad you were able to walk away from that kind of impact. Hearing that the jeans helped protect you from serious road rash and even worse injuries means everything to us. Safety is the heart of why we make this gear.
It is also great to know the jeans were comfortable for everyday riding, even in the heat, and that our customer service team was able to help you quickly whenever you reached out. Feedback like yours helps other riders understand why proper protection matters.
We genuinely appreciate your recommendation and your trust in Rippl. Wishing you a smooth recovery and many safer rides ahead. If you ever need anything, we are here for you.
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