I've been with Rise Broadband for 4 months now, and I honestly couldn't be happier with their service. I've had absolutely no issues with my broadband ,everything has worked perfectly from day one... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy to deal with, happy to be flexible with my requests,call handler had to refer to their manager on a couple of occasions, which was dealt with quickly, and reached a great outcome. Two d... See more
Company replied
Adnan, was a great help today and I appreciate his help. My connection was working brilliantly the neighbours have mj quinn doing there connection then ours went off. I explained to adnan I ha... See more
Company replied
Mike H called shortly after I had compared prices online and was about to call Virgin to give my notice but he told me this would be sorted on our behalf. He answered all my outstanding concerns aroun... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Fibre
Hi Jack,
Thank you for your wonderful review. We are delighted to hear you're pleased with our fibre broadband pricing. We really appreciate you taking the time to share your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Team member Riyaaz was excellent
Team member Riyaaz was excellent, quick and very helpful to all last minute requests and changes that need to be made to the product.
As new customer have heard good things about customer experiences and i now see why.
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Mics,
Thank you for your fantastic review. We are delighted to hear Riyaaz was quick, helpful and able to accommodate your last-minute requests. It's great to know your first experience with Rise Fibre has been such a positive one. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
So far so good
So far so good. The technician turned up promptly and completed the installation efficiently. It seems that the WiFi is connected and the set up was simple and easy.
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear your technician arrived promptly, completed the installation efficiently and made getting connected so simple. We hope you continue to enjoy your new service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Stayed late to make it great
I called just before they closed at 6pm and Kay was happy to stay on and talk me through various options that worked best for me especially as I had to pay an early exit fee
July 25, 2026
Unprompted review
Reply from Rise Fibre
Hi Nic,
Thank you for your wonderful review. We are delighted to hear Kay took the time to stay on the call, explain your options and help you find the solution that worked best for you. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
When calling this morning I spoke to a…
When calling this morning I spoke to a lovely chap Nyam and he helped me to cancel my installation of your services. Though I did this today I did leave with promise of reviewing and possibly renewing the installation in a couple of months time, Only if it is done with Nyam.
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Sharon,
Thank you for your fantastic review. We are delighted to hear Nyam provided such helpful service and left you with a positive impression, even though you've decided to postpone your installation. We look forward to welcoming you to Rise Fibre when the time is right. We'll be sure to pass your kind comments on to him. 🌞
Reply from Rise Fibre
Hi Ri,
Thank you for your wonderful review. We are delighted to hear you received such lovely and helpful service. We really appreciate you taking the time to share your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Spoke to a very helpful and friendly…
Spoke to a very helpful and friendly lady Lee Ann
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Thomas,
Thank you for your fantastic review. We are delighted to hear Lee Ann provided such friendly and helpful service. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Teething problems
Had issues regarding setting up which I was not happy about. Spoke to a gentleman by the name of Tomi who was courteous and very helpful and everything was resolved to my satisfaction.
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Geoffrey,
Thank you for your review. We are sorry to hear you experienced some initial setup issues, but we're delighted Tomi was able to resolve everything to your satisfaction with such courteous and helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mishka was a good listener and promptly…
Mishka was a good listener and promptly helping me rescheduling the activation date
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Mohammed,
Thank you for your wonderful review. We are delighted to hear Mishka listened carefully and helped you rearrange your activation date so promptly. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Amazing thank you
Amazing help from, took the time to be patient while I tried to sort my bank, amazing customer service thank you jon
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Samantha,
Thank you for your fantastic review. We are delighted to hear Jon was so patient while helping you and provided such amazing customer service. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Amanda,
Thank you for your wonderful review. We are delighted to hear you received such lovely customer service. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike had great customer service and…
Mike had great customer service and walked me through everything that needed to be completed in order to have internet running when I arrived at my new home. Thank you!
July 26, 2026
Unprompted review
Reply from Rise Fibre
Thank you for your fantastic review. We are delighted to hear Mike guided you through everything you needed before moving into your new home. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jon was extremely polite and helpful…
Jon was extremely polite and helpful explained everything. I don't mind saying that this company is one of the easiest to get hold of thanks Jon
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Christine,
Thank you for your wonderful review. We are delighted to hear Jon was so polite, helpful and made everything easy to understand. It's great to know you found us so easy to get hold of. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service and fast delivery
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Ruan,
Thank you for your fantastic review. We are delighted to hear you received great service and that your equipment arrived so quickly. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
A pleasant experience!
Kay was very helpful and patient and explained clearly everything I needed to know before I agreed to signing up. A pleasant and easy experience made so by Kay's cheerful and friendly phone manner. Thank you Kay!
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Gill,
Thank you for your wonderful review. We are delighted to hear Kay was so patient, cheerful and explained everything clearly, making the whole sign-up process so easy. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lewis was very helpfull thank you
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Michaela,
Thank you for your fantastic review. We are delighted to hear Lewis was so helpful. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Good service and excellent value
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Brian,
Thank you for your wonderful review. We are delighted to hear you're pleased with both the value and the service you've received. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
She was very kind and i felt…
She was very kind and i felt comfortable speaking with her.
Awesome customer service
Very chatty and professional
Solved my query fast and sufficantly 5⭐️ 👏👏😁
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Kash,
Thank you for your fantastic review. We are delighted to hear you felt comfortable throughout your conversation and that your query was resolved so quickly with such friendly and professional service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent communication
Excellent communication
Kay rang me and helped me through process
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your wonderful review. We are delighted to hear Kay guided you through the process so clearly and provided excellent communication throughout. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great communication service
Thank you very much. You’re a very professional service from Mike Harrison, I was worried about the early termination from my previous provider mike offered me a good discount. To cover the cost of the termination fee
July 26, 2026
Unprompted review
Reply from Rise Fibre
Hi Azar,
Thank you for your fantastic review. We are delighted to hear Mike Harrison found a great deal for you and helped offset the early termination costs from your previous provider. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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