I've been with Rise Broadband for 4 months now, and I honestly couldn't be happier with their service. I've had absolutely no issues with my broadband ,everything has worked perfectly from day one... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy to deal with, happy to be flexible with my requests,call handler had to refer to their manager on a couple of occasions, which was dealt with quickly, and reached a great outcome. Two d... See more
Company replied
Adnan, was a great help today and I appreciate his help. My connection was working brilliantly the neighbours have mj quinn doing there connection then ours went off. I explained to adnan I ha... See more
Company replied
Mike H called shortly after I had compared prices online and was about to call Virgin to give my notice but he told me this would be sorted on our behalf. He answered all my outstanding concerns aroun... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good customer service
Really good customer service. I spoke to a lady called Tasleen who was so helpful and really lovely to talk to. She made everything really easy and answered all my questions. Thank you!
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Lucy,
Thank you for your fantastic review. We're delighted to hear Tasleen made everything easy and took the time to answer all of your questions. We'll make sure your lovely feedback is passed on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Bill exceeds contracted cost
My case although not resolved is being investigated
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Stuart,
Thank you for your review. We appreciate you taking the time to update us and are pleased to hear your concerns are currently being investigated. We understand it's frustrating that the matter has not yet been resolved, and we're committed to carrying out a full review to reach the right outcome.
Good communication and good customer…
Good communication and good customer service
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Tyler,
Thank you for your wonderful review. We're delighted to hear you received good communication and excellent customer service. We really appreciate you taking the time to leave your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Resolved setup problems
Sara from Rise helped solve my initial setup issues in a friendly and professional manner. She kept me updated throughout and didn’t leave me waiting for any longer than necessary. Excellent customer service!
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Edward,
Thank you for your fantastic review. We're delighted to hear Sara resolved your setup issues while keeping you updated throughout the process. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Olu was really good helping me cancel…
Olu was really good helping me cancel my broadband. Very straight forward and easy. Thanks
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Jenny,
Thank you for your review. We're pleased to hear Olu made the cancellation process straightforward and easy for you. We'll be sure to pass your kind comments on to him. 🌞
Very helpful solved my problem very…
Very helpful solved my problem very quick
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Kimberley,
Thank you for your wonderful review. We're delighted to hear your issue was resolved so quickly and that you received such helpful service. We really appreciate your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Used the WhatsApp to talk with Callum…
Used the WhatsApp to talk with Callum and he was great, answered all my questions and doubts. Was able to answer quickly and provide me with the information i needed to my my decision.
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your fantastic review. We're delighted to hear Callum answered all of your questions promptly and helped you make an informed decision. We'll be sure to pass your kind feedback on to him. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Chris Thorpe was helpful
Chris Thorpe was helpful, and had all the answers to my questions. A very pleasant and easy broadband switch with minimum hassle.
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi John,
Thank you for your wonderful review. We're delighted to hear Chris Thorpe had all the answers to your questions and made your broadband switch so straightforward. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Subhan was extremely professional was…
Subhan was extremely professional was served right
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Koech,
Thank you for your review. We're delighted to hear Subhan provided such professional service and looked after you so well. We'll make sure your feedback is shared with him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Ellie,
Thank you for your fantastic review. We're delighted to hear you found our service efficient. We really appreciate you taking the time to leave your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
WiFi installed
Toby was lovely. Explained everything and did a really good job
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your lovely review. We're delighted to hear Toby made your installation such a positive experience by explaining everything clearly and doing a great job. We'll be sure to pass your kind comments on to him. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very efficient was done extremely fast
Very efficient was done extremely fast
July 27, 2026
Unprompted review
Reply from Rise Fibre
Hi Leigh,
Thank you for your fantastic review. We're delighted to hear everything was completed so efficiently and quickly. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lawrence is wonderful, issue fixed quickly
I spoke with Lawrence who not only fixed the issue, there was borderline no wait time to speak with a person, the issues was fixed in less that 5 minutes with the issue and solution explained flawlessly by Lawrence.
I dread making phone calls and Lawrence made me feel comfortable and taken care of throughout. Rise are lucky to have such a wonderful person acting as a spokesperson for their company.
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Thomas,
Thank you for your amazing review. We're delighted to hear Lawrence resolved your issue so quickly and made you feel comfortable throughout the call. We'll be sure to pass your wonderful comments on to him, as we're sure he'll really appreciate them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Shocking
Shocking.
Changed billing date due to change of employment, failed to change, also cut me off, then wouldn’t extend until payment made even though 2 days before pay day. Then wanted to charge me 400+ to cancel. I cancelled and will not be paying. DO NOT USE
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
We're sorry to hear about your experience. We understand how frustrating it must have been to experience issues with your billing date, have your service restricted and then be faced with an early termination charge when you decided to leave. This isn't the experience we want for our customers.
Please reply to the Trustpilot follow-up email with your account details. We'll personally review the changes requested to your billing date, the payment history and the charges applied so we can investigate everything thoroughly. If these issues are still ongoing, we'll do everything we can to help.
Lesley was helpful and lovely .
Lesley was helpful and lovely .. thanks for great installation
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Kloee,
Thank you for your wonderful review. We're delighted to hear Lesley made your installation such a positive experience. We'll be sure to pass your kind comments on to her. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent customer service looking…
Excellent customer service looking forward to joining in November excellent service by ash thankyou
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Frances,
Thank you for your wonderful review. We're delighted to hear Ash provided excellent customer service and helped make joining Rise Fibre such a positive experience. We look forward to welcoming you when your service goes live in November. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I was ready to leave rise but Olu made…
I was ready to leave rise but Olu made sure i stayed. Great customer service
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We're delighted to hear Olu was able to understand your concerns and help you find a solution that meant you decided to stay with Rise Fibre. We'll be sure to pass your kind comments on to him. 🚀
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre took an unauthorised payment…
Rise Fibre took an unauthorised payment from my credit card and refused to refund it, so I know have to go through a dispute with my Credit Card Company.
Last month I paid a friends Bill who has been off sick from a work injury. This month Rise Fibre took payment AGAIN from my card without my authorisation. Emailed them Three times and spoke to them yesterday to be told "Its between you and your friend". Well actually no it's not! I did not tick any box authorising my card as a saved payment method and secondly and more importantly, I've advised you it was not authorised yet you disregard this???? What kind of a company refuses to refund an unauthorised payment when the cardholder i.e. me has told them its unauthorised and I don't have an account with Rise Fibre?? Very questionable ethics in my opinion!
July 23, 2026
Unprompted review
Reply from Rise Fibre
Hi Darren,
We're very sorry to read about your experience. We completely understand why you're concerned if you believe a payment was taken from your card without your authorisation, particularly after you've contacted us several times to try to resolve the matter. We appreciate how frustrating this must be.
Please reply to the Trustpilot follow-up email with your details. We'll personally review the payment history, how your card came to be associated with the account and the advice you've been given so we can investigate this fully. If the matter is still ongoing, we'll do everything we can to help.
Very great talking to Kay
Very great talking to Kay. She responded very nicely.
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Tosin,
Thank you for your lovely review. We're delighted to hear Kay provided such friendly service and made your experience a positive one. We'll be sure to pass your kind comments on to her. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Spoke to Olu
Spoke to Olu, very helpful and made sure I got the best deal for me.
July 28, 2026
Unprompted review
Reply from Rise Fibre
Hi Donna,
Thank you for your fantastic review. We're delighted to hear Olu took the time to help you find the best deal for your needs. We'll be sure to pass your kind feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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