I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more
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Review summary
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I’ve been using this company for a few years now. The renewal process is straightforward and, fortunately, although I’ve not had to make a claim, I am sure that it would be equally straightforward. A... See more
Thanks to the person (Emily) that was on the CHAT! she helped me to buy the product I needed. The website was giving all kind of problems. In fact, due to the website issues, I was about to buy the in... See more
Tuve un problema con una empresa de alquiler de coches que me hizo un cargo injustificado por supuestos daños. Presenté toda la documentación a Riverside Insurance y su gestión fue impecable: c... See more
Company details
Written by the company
Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.
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4.7
Excellent
335 reviews
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Easy to use website
Easy to use website, clearly explained policy details and a great price
September 2, 2025
Good Europe Insurance
Till today I had no bad experience or problems but some of the car hire employee on the counter do not like when I tell them that I have my own insurance and they try to make me to have their insurance but I always resist and continuing hire cars with the "Riverside Insurance Agency Malta Limited".
September 11, 2025
Easy to purchase cover
September 11, 2025
Prompt professional and easy to renew.
September 8, 2025
Good very Good
September 5, 2025
Good experience and good idea
Clear information, easy to choose, quick payment. We hope we will never need to use it. Well done
September 3, 2025
All very pleasant
All very pleasant. Only thing the phone number is not working from Ibiza- Spain.
August 7, 2025
Hassle free claim!
August 13, 2025
Reliable
Reliable, because they are authorized to transfer their annual fee from my creditcard and ask explicitly whether I want to continue the policy before cashing.
August 13, 2025
Straightforward and rapid process to…
Straightforward and rapid process to purchase a rental car excess protection policy at a fraction of the cost of that charged by my rental company.
July 28, 2025
Super easy and good value
Super easy to get a worldwide cover car insurance, and not expensive at all! Good coverage, too.
July 20, 2025
Information provided on the website is…
Information provided on the website is clear, well structured. No advertisement "cancer", no thousands of options.
July 18, 2025
The ease of buying the policy.
The ease of buying the policy.
I did not give full marks, as thankfully, I did not have a claim.
Though, I am not looking forward to, I do not know how claims are treated.
July 4, 2025
Very disappointing
Very disappointing – intentionally complicated claims process
My experience with this insurance company has been extremely frustrating. It seems like they go out of their way to make the claims process as difficult as possible. The system is confusing and completely unintuitive.
They ask for an excessive number of documents, many of which are hard to obtain or weren’t clearly listed as required from the start. Even though I submitted all documents with my initial claim, they kept asking for more.
Instead of supporting the customer, they create the impression that they’re hoping people will just give up. I would definitely not recommend them – it’s a waste of time and energy.
June 26, 2025
Unprompted review
Easy to access and navigate the website…
Easy to access and navigate the website to order the policy requirements.
June 17, 2025
Very easy and quick
June 10, 2025
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