Royal Jordanian Reviews 332

SHOCKING company to deal with traveled to Aman then on to Dubai the company staff are complete LIARS-they knew our cases would NOT be on the connecting flight from Aman to Dubai arrived very late due to delayed take off - staff LIED again at the airport when our cases did not arrive to say they would be on the next flight and with us by lunchtime!!!! LIARS LIARS - we ended up a full day of holiday in the same things we had on for 24 hours no toiletries nothing - eventually at 4 pm the next day our hotel tracked the bags down STILL at the airport not due out for another 24 hours!!! At our own expense we collected the bags from the airport, now they offer an insulting 130USD for 3 missing bags and the money spent on taxis to and from the airport stopped communicating with us NO COMPENSATION PAID- ruined the start of our holiday and they JUST DONT CARE! AVOID- AVOID-AVOID AT ALL COST!!!!

I had an appalling experience with Royal Jordanian Airlines. Upon arriving at Heathrow, I was shockingly charged £80 for an unclear service. Despite several attempts to understand the charge, the staff were unhelpful and dismissive, leaving me feeling cheated and extremely frustrated.

This kind of service is completely unacceptable. The lack of transparency and customer care was disappointing. I strongly urge potential customers to be cautious when dealing with Royal Jordanian and ensure they clarify all charges upfront to avoid being overcharged.

Worst airlines I've ever flown with.

Unprofessional staff, dismissive and unhelpful. Most of them don't know answer to simple questions and default to "call customer helpline".

To top it off, the prices are ridiculous, and god forbid you want to take snooker qué with you, it will cost £145; because it's a second bag! A bit of common sense is needed.

Stop money grabbing ever chance you get.

Go on, tell us what went wrong this time. OK if you insist. My fantastic holiday in Thailand was over. Time to checkin for my return flights. QA website would not allow me to checkin kept returning an Error Message and Please Try Again Later. Tried off and on all night for about 4 hours before giving up and leaving my hotel at 05:00 hours in the morning. On arrival at the new BKK Airport the reason became apparent...... RJ Again. Fortunately there were no queues at the QA checkin desk. I was quickly checked in as far as DOH and my bags tagged all the way through to AMM. They even found me an extra leg room seat 18D. Unfortunately they could not check me in for the DOH/AMM flight which was a codeshare with RJ operated by RJ. No computer or jungle drums access to RJ - that figures! I was told to find a Service Agent in DOH who could issue me with a boarding pass. Arrived in DOH 45 minutes early which was a blessing as my transit window was only 1hr10 min otherwise I would have missed my flight. Have you seen the size of the new Hamad Terminal in DOH?!!!! I was passed from pillar to post 3 times trying to locate the unknown Service Agent who turned out to be a guy in a green blazer sitting inside a non-descript circular counter near Gate A3. I got lucky, his computer was working and in a few clicks I had my Boarding Pass. Then I had to leg it to Gate B2 for my departing RJ653 Flight. The airplane was a decrepit Embraer 175 of unknown vintage, although rumour has it that the Wright brothers delivered it to RJ when it was new. It had all of 21 rows of seats in a 2 x 2 configuration with a central aisle, oh and low headroom. I could not sit in my seat there was absolutely no leg room. RJ mistakenly believe all their passengers are midgets or contortionists.I was forced to sit side saddle with my knees and legs blocking half the aisle. Fortunately a kindly crew member took pity on me and found 2 free seats side by side in row 21AB. The flight left on time and was uneventful, apart from the dreaded RJ meal service. Once again the RJ catering corps delivered their infamous 3 layer beef lasagne. Yes you know the one, it has 2 layers of pasta and a middle one of unidentified minced meat.
The 2 square inch of carrotless cake 110 ml cup of water and 200ml mini bottle of Almarai mint and lemon completed the line up. It was rumoured all the RJ cooks were on annual leave so the beancounters were obliged to prepare the meals for this flight. RJ spare no expense on a 2hr40 minutes flight. There was of course no drinks service despite it being the middle of June flying across one of the hottest deserts in the Middle East. I do not blame the crew, they did their best in trying circumstances. I feel sorry for them and offer my condolences. They would be well advised to apply for a job with Ryan Air who also fly out of AMM using it as one of their hubs. I would rate this experience as a quarter star, but TP are more generous their scale starts at 1.

So once again I invite RJ management to come on TrustPilot and explain their abysmal performance in trying to run an airline. I guarantee the silence will be deafening.

As an ending note I did research the financials of RJ after my last debacle of a flight before this one. The auditors would not sign off on the accounts as they considered the company was not a viable going concern. Says it all really.

Very bad experience. Flights got postponed several times. Seats were very uncomfortable although I am traveling in business class. Food was not good. Overall very bad experIence.

We flew London Heathrow to Amman & returned a week later. We weren't able to check in online so got to Heathrow in good time to check in at the desk which went smoothly. The flight was full & departure was delayed by about 30 minutes. There was no seat back entertainment but that didn't bother us particularly. The food was surprisingly very good & we were able to have a G&T & some wine.

For our return journey we checked in again at the airport, it was fairly busy but the queue moved quickly. The return plane was bigger & had seat back entertainment. The included meal & drinks were again very good.

Royal Jordanian are part of One World Alliance so you can earn avios points, we didn't realise this at the time.

Can't really fault the flights & the food was some of the best we have experienced on recent flights.

I recently traveled to Thailand with Royal Jordanian, and my experience was quite mixed. The flight to Thailand was comfortable, especially since I paid extra for a double seat in Economy, which made the trip much more pleasant. I also paid for access to the airport lounge in Amman, Jordan, which had a nice selection of dishes and drinks. Spending time in the lounge was a relief, as the airport felt quite empty at that time of day and I noticed not-so-warm attention as a solo female traveler, which made me uncomfortable.

Unfortunately, the return trip from Bangkok was less satisfactory. Despite I saw everyone, nonetheless the row number they were seated, board, I was the only one made to wait to board until almost everyone else had already boarded because “they were boarding from row 20 onwards”. Once on board, I found the whole plane already full (also the first rows) and my seat occupied by an arrogant guy who wanted to sit next to his daughter. Instead of asking him to move to his assigned seat for take-off, the crew gave in and allowed him to stay, which disrupted the seating arrangement of other guests like me. This forced me to switch to an aisle seat instead of the window seat I had booked and wanted. By giving in, you give a message as a company that you tolerate people misbehaving to get their way. Even more frustrating, a few rows in front of us, a whole row was completely empty, but instead of offering them to me (who had some inconvenience), they were given to a man who hadn't experienced any inconvenience?

Furthermore, I didn’t find the flight attendants on my flights being really friendly. They were abrupt and almost shouted "chicken or shrimp??" instead of asking politely. This lack of warmth and friendliness left me feeling quite unimpressed.

Overall, I didn't feel completely at ease during my Royal Jordanian flights or at the Amman stopovers, and the customer service was lacking. Next time, I will choose Singapore Airlines or another airline that has provided me with much better service in the past.

**Subject: Commendation for Exceptional Service on Flight RJ 262 (New York to Amman)**

Dear Royal Jordanian Airlines Leadership team,

I am writing to express my heartfelt gratitude and commendation for the exceptional service and professionalism demonstrated by your staff during the incident on flight RJ 262 from New York to Amman.

I would like to particularly highlight the exemplary conduct of Mr. Fadi Sahawnh. His professionalism, kindness, leadership skills, and compassion were evident as he navigated a challenging situation with multiple difficult passengers. Despite the rude and demanding behavior of some individuals, Mr. Sahawnh remained calm and composed, showcasing his remarkable ability to handle high-pressure scenarios with grace and poise.

In addition, Mr. Laith Al Garaibh deserves special recognition for his outstanding management skills at the airport. He went above and beyond to accommodate passengers, handling the complexities of the situation with unwavering professionalism. Mr. Al Garaibh's efforts to provide solutions and maintain order in the face of adversity were truly commendable.

I would also like to acknowledge Mr. Arshed, the supervisor, whose positivity and smile never wavered. His ability to manage the situation with a positive attitude greatly contributed to calming the passengers. Mr. Aoub, on the plane, was equally remarkable, assisting everyone with a welcoming smile and kindness, ensuring a pleasant experience despite the circumstances.

Though I may not remember all the team members' names, I must emphasize that each and every one of them displayed exceptional dedication and professionalism. Their collective efforts made a significant difference in managing the incident effectively.

Lastly, I extend my sincere thanks to Captain Carol Rabadi for her outstanding leadership and accountability. Her calm and professional announcements played a crucial role in soothing and reassuring the passengers, demonstrating her exceptional leadership skills.

I kindly request that this letter be shared with Mr. Darozeh and the leadership team to acknowledge the team's extraordinary efforts. I am thankful that Royal Jordanian continues to be an airline I can trust.

Thank you once again to the entire Royal Jordanian team for your dedication and exemplary service. Your efforts have not gone unnoticed, and I am deeply grateful for the professionalism and care shown during this challenging situation.

Warm regards,
Dr. Wesal Freih

We traveled from Frankfurt to Amman (group of friends), and our friend's luggage did not arrive. Instead of sending it with the next flight (there is 1 flight per day only which arrives at night), they sent it two days later, and it had to wait until third day in Amman. By that time, we had left Amman and the luggage was given to a private post company which was not aware of our new hotel in Petra. Only with the care of our first hotel and the post company we could get the luggage before we left the second hotel. Our friend had to spend a lot on things she needed .

Phone number online in bkk doesn't work, international email support copy pastes a response without any remarks to mail sent.
Extremely unprofeccional when we have bots literally for free doing the same.

Their saviors was the personal working in bkk office that have very little freedom to recompesate their companies weird system.

Don't pay for the rebooking alternative couse their internal system will not compensate you if you choose to use the service they provide but with small optionality.

Food on flight was worse then the prison meals, halal .. lol

The legroom was amazing 👏 but the food could've been better

If there was an option for 0 star I would put that.
Very bad customer service.
The links the send via email are broken, and it is extremely hard to get to a customer support agent, and if you do, they are unhelpful and unprofessional.
Never booking with them again!

one of the worse airlines . booked and after booking they change transit form 1 hours to 18 hours and when i try to call once i select complaint they hang the phone so i had to select sale for someone to answer . all our plans changed , booking and arrangements in our final destination dubai due to such delay . no time to cancel and when arrive in Amman they provided hotel 10 min near airport and after long flight we had to wait around 3 hours for someone to show up and talk to us and take up ..hotel dirty and ruse staff .. i tell you take a bus much better than such airline .. they should not be in business

Waiting for a refund for 150 days - thieves!

So I had a flight to Bangkok from Rome, with a layout in Amman. I had matched the flights perfectly so I only had 3-5 hours of layout (I had also Málaga-Rome flight with different company). 1 month before they changed the day of the flight. Ok, no problem, I bought another flight from Malaga to Rome, 20€ is nothing. Then, one week later they change the flights again and completely. So they put Rome-Amman on 05/03 15:00 and Amman-Bangkok 05/03 01:00. So how I am supposed to take those flights?? Finally it took more than 2 weeks to change the flight to another date, thanks to eDreams, they were in contact with the airline. Also I called the client service and all they said to me is: if you don’t like the changes you are free to cancel your flight.

So I finished with a loooong 10 hours layout. I thought ok, at least they offer hotel and meal for those layouts. Hahahaha nope! In Amman the agent, after waiting for him for 30 minutes at the counter, said that my flight was purchased with a promotional rate and I can’t use that hotel and meal…Spent 10 hours in the airport, the worst experience ever. Not even a meal voucher. Next time you book with this company, be aware of flight changes! It’s the first time it happening to me and I flew like 50 times or even more.

Jordan is such a wonderful country and on our first trip we experienced excellent customer service from the moment we landed.

It’s a shame a flight with this airline was the first part of our trip. One member of the cabin crew shoved the food on to my tray without looking at me. Another confused all the Spanish speaking passengers by mis-explaining the meat options. When he was corrected shrugged indifferently.
The tray on my seat didn’t lock properly.

It’s a hard job and mistakes can happen, but the general bad attitude, passive aggression and lack of professionalism across the board on my flight from Madrid to Amman will make it one that I remember for all the wrong reasons.

This is probably the worst customer service and airline. And it's not cheap.
Had terrible service after my flight was delayed. Could not get a hold of the customer service staff and no staff at the airport.

Despite the many bad reviews on Trustpilot my wife and I have just had an excellent experience. We flew to Amman on 7th March. Check in at LHR was very efficient and the flight was excellent on the Boing 787-8 Dreamliner. Lots of legroom in economy, a decent hot meal and drinks with attentive service from the cabin crew.
The return flight today (13 March) was equally excellent. We would be happy to fly Royal Jordanian again.

Worst customer service ever, will never use them again. If anything should go wrong with your reservation, it will be a nightmare to fix. It shouldn’t have been so difficult and they are again the rudest people I have dealt with in a very long time.

Our flight attendant Lou Karen - 24340 on an 11 hour flight was so helpful, she went out of her way to help us out as a woman, if you know what I mean.