Roberts Radio Reviews 7,188

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the sound quality of the products, describing it as superb and exceptional. People frequently praise the customer service for being helpful, patient, and knowledgeable, often resolving issues efficiently. Several consumers appreciate the design and compact nature of the radios, noting their aesthetic appeal and ease of use. However, some people were dissatisfied with the product's reliability, reporting issues such as radios stopping functioning completely, wiping presets, or developing faults after a short period. There are also mentions of poor signal reception, particularly for FM, and difficulties with the setup process and user interface. A few customers expressed concern about the lack of a charger included with some products and the perceived poor value for money, citing high prices for what they consider to be low-quality or short-lived items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. Many reviewers praise the sound... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the excellent sound quality, good... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers report that the device is easy to... See more

Price

Customers had ambiguous experiences with price. Many reviewers found products to be overpriced, citing... See more

Value for money

Consumers find value for money to be ambiguous. While some reviewers praise the products as well worth the... See more

Based on these reviews

Rated 4 out of 5 stars

A good quality radio for DAB, FM, internet and podcasts, but has the annoying problem of wiping itself clean of everything at frequent intervals, even when connected to power source. The result is the... See more

Rated 5 out of 5 stars

Very pleased My mother who is 91 and partially sighted purchased a Roberts Concerto 3 player as recommended at the time by the RNIB. After a couple of years use water was spilled into it and the C... See more

Rated 5 out of 5 stars

I ordered a replacement radio adaptor which arrived promptly - the adaptor worked, the display worked however there was no sound. When I called Customer Services I spoke with Amanda Curry who was mos... See more

Rated 5 out of 5 stars

My Roberts Radio 'Ortus 3' bedside clock radio has been a source of constant delight for the years I have had it. Moreover, when I have accidentally changed its settings, as I did last night, and ha... See more


Company details

  1. Hi-fi shop
  2. Home Audio Store

Written by the company

With a heritage of more than 80 years, Roberts is the UK brand leader in portable radios. Offering an award-winning range of over 100 different DAB+, analogue, and Smart Radios, Roberts leads the way in design, product development and innovation.

Shop online at robertsradio.com

Free delivery, Two Year Warranty and Roberts Technical support

Buy online at robertsradio.com for free delivery, 2-year warranty and technical support from Roberts friendly team.

Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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Rated 5 out of 5 stars

Brilliant user support by email - thanks!

I just emailed Robert’s Radio today about a DAB scanning problem (user problem 🙄) on a fairly old DAB radio and Deri in the tech team sent me a pdf User Guide within a couple of hours. Problem sorted. So easy. Brilliant customer service - thanks!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

The Roberts Clock/Radio

The Roberts clock/radio I purchased is identical to the previous Roberts model which gave good service for about 15 years. It was encouraging to be able to obtain a new one similar which I did on line, the service was excellent.

May 20, 2024
Rated 5 out of 5 stars

Very pleased

After doing a good deal of research, Roberts Radio's came out as one of the very best makes. I tried buying a 3L model from Amazon and after a long wait, they sent the wrong one. I should have gone straight to Robert's - they delivered it very quickly. The radio is excellent and I recommend looking up how to set it up on Youtube - there are some helpful videos.

May 18, 2024
Rated 5 out of 5 stars

Good reliable radio

Good reliable radio. I have had a few Roberts radios over the decades, and they only give up because of unwarranted abuse by me. One was found in the garden one morning, still playing in the rain, after my gardening session the day before. My most recent was replaced (after a number of years) because I broke the aerial off. This new one is a DAB radio, and I was pleased at how easy it was for me to set up - just turned it on and it found all the stations in my area. I confess I haven't tried other features, like bluetooth, so I can't comment on them, but it is working perfectly for my needs.

May 13, 2024
Rated 5 out of 5 stars

BP3 battery pack

I purchased a BP3 battery pack for a Roberts Revival Icon, it was a decent price with free delivery and arrived the next day. Easy to install and works fine giving several hours of power once charged. Bought the radio itself from John Lewis as they had a deal giving a £30 discount. The radio is great and it's really helpful having Amazon Alexa included but it was pretty awful to set up thanks to the lack of any detailed instructions. The most ridiculous thing was having to scrabble around on Google Play to locate and download the Roberts Radio App. which you need to set up the online functionality. Surely a download link on the Roberts website would be helpful. I recently purchased a Polk React soundbar which also includes Amazon Alexa and that was literally just plug and play. Radio sounds great by the way and once installation was complete is a breeze to use.

May 6, 2024

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