Roberts Crossley Solicitors Reviews 

511
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional staff, who are often described as friendly, helpful, and readily available. People appreciate the efficient processes and clear communication, which make complex transactions smooth and stress-free. Reviewers frequently highlight the quick response times and proactive approach of the team, ensuring they are always kept informed. Many consumers feel well-guided and supported throughout their dealings, benefiting from the staff's expertise and dedication. This consistent level of outstanding service leads many to recommend the company and return for future needs.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their kindness, patience, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers report positive experiences, noting they were well-guided and assisted throughout the purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

We were well guided and assisted throughout the whole purchase process. The srff were kind, patient and thorough in their work. Due diligence was evident every step of the way. Would highly r... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

511 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(511)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I dealt with Lilly Moore who has been amazing. The price was competitive and every step was explained thoroughly. Also great to have a direct line to be able to call whenever I had questions. Will definitely use again 🫶

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Review Katy Hutchinson

Hi. It’s. Julia. I want to to say how Katy
Hutchinson was so helpful on the phone she told me everything I wanted to know and emailed Me. It did take awhile to sort my house. But she always let me know, Which I appreciated very much. I would Well recommend her and Roberts Crossleys solicitors

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend! Great service!

Highly recommend! John is brilliant; really professional and efficient with responses. I can't thank John enough for streamlining the process and making everything run as smoothly as possible.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Conveyancing Legal Advice and Support…

The very first contact with the Roberts Crossley Solicitors Firm calmed my initial anxieties about ensuring I had the right Legal Firm to support with legal advice and guidance for my mortgage needs and time proved me right.
I was assigned Katy Hutchinson (Senior Conveyancing Manager) as my main contact and caseworker and have nothing but high praise for Katy's consistent and exceptionally excellent levels of dedication, courtesy, and professionalism throughout the process, even calming me down when my anxieties got the better of me.
Katy kept in touch like a clockwork, providing real time updates through each step, explaining what to expect next and clearly defining roles and responsibilities to keep all interested parties on track. With her meticulous attention to detail, Katy kept me on my toes which ensured I was always prepared to respond on time where required.
In the currently fast-paced world of 'herd-mentality' customer service provision to optimise profits, Katy and Roberts Crossley Solicitors chose to provide a person-centred, personalised customer service bespoke to my unique needs and in the most empathetic and honest manner, thus prioritising customer satisfaction and experience with wanted outcomes.
I was also provided robust and detailed information every step of the way via simple but detailed documents and sometimes followed up with a phone call for clarity. Most importantly, we agreed a deadline for completion and this was not exceeded by even a single millisecond - Katy and Roberts Solicitors kept to their word to the letter!
I am very overjoyed and incredibly grateful to Katy and the team as I can now move on with the next chapter as a proud home owner!
THANK YOU, Katy & Robert Solicitors; you are 5 STARS+++ indeed!

May 18, 2026
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Rated 5 out of 5 stars

Professionals

I’ve worked with Ben Thomas - RC on multiple property transactions and bridging loan arrangements since 2024, and the experience has consistently been excellent. Throughout several procurements and transactions, they have delivered outstanding results with professionalism, efficiency, and clear expertise at every stage.

What stood out most was their prompt assistance and responsiveness. Communication was always fast, clear, and reassuring, which made complex transactions feel far more manageable. Whether dealing with tight timelines, lender requirements, or unexpected issues during the process, they remained proactive and solution-focused throughout.

Their ability to negotiate and persuade effectively during challenging stages of the transactions was particularly valuable. They handled matters with confidence and attention to detail, helping move things forward smoothly while protecting my interests at all times.

I would highly recommend Ben to anyone dealing with property purchases, refinancing, bridging finance, or complex transitions. Reliable, knowledgeable, and highly efficient from start to finish.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Katy - Amazing service !

Katy our solicitor looked after the sake of our property the whole way through. It was a tricky sale and a very long process. She was very patient and understanding and I would not hesitate to recommend her and Roberts Crossley in the future.

May 12, 2026
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Rated 5 out of 5 stars

Sale of my property

Robert Morrison dealt with the sale of my house, his service to me was impeccable. They are a trustworthy team, I was treated with respect at all times, & I always kept updated throughout the process, from beginning to completion. I would definitely recommend them.

May 1, 2026
Rated 5 out of 5 stars

Great experience, highly recommend!

Myself and my partner recently sold and purchased a property and instructed Robert at Roberts Crossley Solicitors. We couldn't fault our experience from start to finish. Robert was great, he kept us informed, responded promptly to our enquiries and happily answered all of our questions with kindness and professionalism. This applies to the wider team who were too kind and helpful. Robert made what could have been a very stressful process completely stress free.
I would highly recommend Roberts Crossley to anyone looking for a trustworthy, reliable and value for money solicitor.

April 30, 2026
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Rated 5 out of 5 stars

Very happy with Ben at Roberts Crossley…

Very happy with Ben at Roberts Crossley - he got the job done quickly, showed good attention to detail, always replied to emails within a day and was accessible and friendly on the phone. His rates were also very reasonable! I will be happy to use Ben for future work.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Without doubt Ben Thomas is superb at his job!

Without doubt Ben Thomas is superb at his job! We have returned to use his conveyancing services many times; he is always available and extremely helpful and effective with all the work he has done for us. The tracking system was fantastic providing us with progress update. We have had excellent customer service experiences every time. We will continue to use his services, and we have no hesitation in recommending his services and Robert Crossley Solicitors.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

I used Roberts Crossley for the purchase of my house. I dealt with Katy and she was brilliant. Kept me up to date and was very efficient. She made the process quick and easy. Thank again!

May 2, 2026
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Rated 5 out of 5 stars

We cannot thank Stephen Mellor from…

We cannot thank Stephen Mellor from Robert’s Crossley Solicitors enough . We have already recommended him to others . Our conveyancing was seamless , efficient and highly professional . We were kept updated throughout the whole process . Stephen was always very responsive to our queries . I can honestly say working with someone as professional as this has taken a lot of stress away from what can often feel like quite a challenging time . I can highly recommend Stephen and Robert Crossleys Solicitors .

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

A great firm

I have had always great experiences when dealing with Robert Crossley. They are highly professional and reliable at a time you need it. Recently Ben Thomas has dealt with some very tricky issues and he handles them with clarity and ease. I was very impressed. I would highly recommend the firm and Ben himself.

April 29, 2026
Unprompted review

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