I recently ordered a blood pressure monitor and it was on back order. I was contacted by Vicky who was really nice and offered me an alternative which was in stock. It was nice to be proactively conta... See more
Company replied
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See what reviewers are saying
The shipping was so fast, the stethoscope is as perfect as advertised. Only the engraving was honestly bad, I can hardly see my name only because I know that it's there!!
Company replied
Ordered a Smart One Oxi from Rocialle. The whole order process was good, unfortunately there was a problem with the courier/delivery. The team at Rocialle were fantastic, I was able to contact some... See more
Company replied
No problems. Very good service. Item arrived earlier than expected. I am happy to recommend Rocialle Practice Care
Company replied
Company details
- Medical Supply Store
- Diabetes Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Equipment Manufacturer
- Medical Equipment Supplier
- Surgical Supply Store
About Rocialle PracticeCare
Written by the company
Bringing Primary Care a reliable medical supplies solution from a trusted partner of NHS hospitals for over 40 years
Welcome to Rocialle PracticeCare - helping reduce pressure in practice.
With hassle-free ordering and fast delivery, our specialist team of Primary Care experts make it quick and easy for you to save time and money because your job is challenging enough without having the worry about medical supplies.
From our state-of-the-art distribution centre in South Wales, we’re proud to be delivering vital products to NHS hospitals nationwide and you can rely on us for the exact needs of your GP Practice.
We have a wide range of Medical Consumables and Equipment for professional use as well as some products which are suited to home users such as Blood Pressure Monitors, Pulse Oximeters and Thermometers.
About Us
Demystifying Defibrillators
Safe Vaccine Storage
Littmann® Lounge
Spirometry Solutions
New Build & Refurbs
Blood Pressure
Medical Furniture
Gloves
Infection Control
Paper Products
Gynae Speculum
Single Use Instruments
Contact Us
Rocialle PracticeCare is a division of Rocialle Healthcare Limited
Contact info
Ty Mynydd, Cwm Cynon Business Park, CF45 4ER, Mountain Ash, United Kingdom
- 01443 471333
- info@rociallepracticecare.com
- rociallepracticecare.com
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Reply from Rocialle PracticeCare
Thank you for your feedback - we really appreciate it 🙂
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Reply from Rocialle PracticeCare
Thank you so much for your feedback, it is appreciated ❤ ~Emma
No problems whatsoever
August 17, 2022
Reply from Rocialle PracticeCare
Thank you for taking the time to rate us - we really appreciate it 🙂 ~Emma
Excellent customer service
Excellent customer service. Called me several times to ensure I had received my delivery following a storm. Very nice people to deal with
August 17, 2022
Reply from Rocialle PracticeCare
Thank you so much for your kind comments - you've made the team blush 😁 We hope to see you again soon! ~Emma
Great value for money and service
August 16, 2022
Reply from Rocialle PracticeCare
Thank you for your feedback - we appreciate it ❤🙂 ~Emma
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Good price, efficiently delivered
Good price, hassle free.
Website biased towards commercial customers
August 16, 2022
Reply from Rocialle PracticeCare
Hi! Thank you for your feedback, we really appreciate it 🙂. As our customers are mainly NHS Primary Care such as GP Surgeries, our website is tailored more to commercial organisations with our Ex. VAT pricing. However, we've tried to help public consumers by adding an "Inc. VAT" toggle for people who prefer to view pricing including VAT - we'll look into making this more accessible though ❤ ~Emma
Reply from Rocialle PracticeCare
Hi! Thank you for your feedback, it's much appreciated 😁 ~Emma
Great
Good customer service helped make it easy to order exactly what I needed and receive it promptly.
August 16, 2022
Reply from Rocialle PracticeCare
Thank you for taking the time to review us, we appreciate the feedback and hope to see you again soon 🙂
Great service
Very quick service, 2 days, brilliant product, very well packaged and delivery. Thank you.
August 11, 2022
Reply from Rocialle PracticeCare
Thank you for your feedback, we really appreciate it :) Hope to see you again soon 🙂
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The shipping was so fast, but engraving is so bad!
The shipping was so fast, the stethoscope is as perfect as advertised. Only the engraving was honestly bad, I can hardly see my name only because I know that it's there!!
August 11, 2022
Reply from Rocialle PracticeCare
Hi! Thank you for your feedback and we're disappointed that you found the engraving to be below standard, please could you email a photo of the engraving to info@rociallepracticecare.com so we can investigate? Thanks, Emma
Customer Service that should have 10 Stars
I ordered two items, both ought to have been delivered on the same day unfortunately the more important of the two items didn’t arrive at the same time. I called Rocialle, who were particularly helpful and extremely pro-active in resolving the issue. My understanding is that the more important item, a Braun Thermoscan 7 wasn’t picked from the warehouse for delivery. I had emphasised to Rocialle that it was imperative that the unit was delivered prior to my 93 year old mother in law, being discharged from hospital following a bout of Sepsis. The unit eventually arrived at the depot in Glenrothes and I drove from Perth to collect it - this caused me a lot of rearranging in my day - on my way back from the depot I received a phone call from Vicky at Rocialle, informing me that due to the unacceptable hassle I’d experienced, it had been decided to refund me in full for the order. I can’t thank Rocialle enough, this was an extremely generous gesture of goodwill and totally unexpected - Vicky and the rest of the team certainly know what customer satisfaction is and if I could award them 10 stars I most certainly would.
Thank you Rocialle, you were quite amazing, a gesture I shall never forget!
August 7, 2022
Reply from Rocialle PracticeCare
Wow!! Thank you for your amazing feedback - we're really grateful for your kind words and I'll be sure to pass on your comments ❤ We hope to see you again soon ~Emma
Quick order confirmation and delivery
Quick order confirmation and delivery, highly recommended! Got my first stethoscope and very excited to use it :)
July 24, 2022
Reply from Rocialle PracticeCare
Hi Julie! We're really pleased with your feedback and congratulations on getting your first Stethoscope! Remember to tag on FB/IG/TikTok when showing off your new steth, we'd love to see it in action ❤ ~Emma
Excellent service and quick delivery.
July 22, 2022
Reply from Rocialle PracticeCare
Thank you for taking the time to give us feedback, we really appreciate it 🙂
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This item arrived in good time was…
This item arrived in good time was reasonably priced.It was well packaged easy to understand instructions and can be operated by single person.
July 21, 2022
Reply from Rocialle PracticeCare
Thank you for taking the time to leave us a review - we appreciate your feedback 🙂
Easy to use website
Easy to use website, got what I wanted but be prepared for a heap of emails. 10 emails in 4 days!
July 19, 2022
Reply from Rocialle PracticeCare
Hi Stacey, Thank you for your review
- we're happy you liked the website and got what you wanted, but we're gutted we only got two stars 😥
We pride ourselves on keeping our customers updated and being responsive, but obviously don't want to be a nuisance!
We'd be really grateful if you could forward the emails you received back to us at info@rociallepracticecare.com so we can review as it sounds like it may have been a glitch as you should've received around 5 from placing the order to the Review Request from Trustpilot. We look forward to hearing from you 🙂 Thanks, Emma
Great Service
Order placed with engraving delivered next day, could not ask for better service.
July 19, 2022
Reply from Rocialle PracticeCare
We're glad you're happy! ❤ Thank you for taking the time to leave us a review - we appreciate it 🙂 ~Emma
Very good and responsive company.
Very good and original product. Brilliant company and promptly responding.
Highly appreciate their customer service.
July 17, 2022
Reply from Rocialle PracticeCare
Thank you for your kind review and we genuinely appreciate the feedback ❤ Hope to see you again soon! 🙂 ~Emma
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Reply from Rocialle PracticeCare
Thank you for your review! Much appreciated 🙂 ~Emma
Good website and easy to use
Good website and easy to use, email responses also very quick.
July 14, 2022
Reply from Rocialle PracticeCare
Thank you for taking the time to leave us feedback - we really appreciate it 💙
Reply from Rocialle PracticeCare
Thank you for your feedback - we hope to see you again soon! 🙂
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