I recently ordered a blood pressure monitor and it was on back order. I was contacted by Vicky who was really nice and offered me an alternative which was in stock. It was nice to be proactively conta... See more
Company replied
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The shipping was so fast, the stethoscope is as perfect as advertised. Only the engraving was honestly bad, I can hardly see my name only because I know that it's there!!
Company replied
Ordered a Smart One Oxi from Rocialle. The whole order process was good, unfortunately there was a problem with the courier/delivery. The team at Rocialle were fantastic, I was able to contact some... See more
Company replied
No problems. Very good service. Item arrived earlier than expected. I am happy to recommend Rocialle Practice Care
Company replied
Company details
- Medical Supply Store
- Diabetes Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Equipment Manufacturer
- Medical Equipment Supplier
- Surgical Supply Store
About Rocialle PracticeCare
Written by the company
Bringing Primary Care a reliable medical supplies solution from a trusted partner of NHS hospitals for over 40 years
Welcome to Rocialle PracticeCare - helping reduce pressure in practice.
With hassle-free ordering and fast delivery, our specialist team of Primary Care experts make it quick and easy for you to save time and money because your job is challenging enough without having the worry about medical supplies.
From our state-of-the-art distribution centre in South Wales, we’re proud to be delivering vital products to NHS hospitals nationwide and you can rely on us for the exact needs of your GP Practice.
We have a wide range of Medical Consumables and Equipment for professional use as well as some products which are suited to home users such as Blood Pressure Monitors, Pulse Oximeters and Thermometers.
About Us
Demystifying Defibrillators
Safe Vaccine Storage
Littmann® Lounge
Spirometry Solutions
New Build & Refurbs
Blood Pressure
Medical Furniture
Gloves
Infection Control
Paper Products
Gynae Speculum
Single Use Instruments
Contact Us
Rocialle PracticeCare is a division of Rocialle Healthcare Limited
Contact info
Ty Mynydd, Cwm Cynon Business Park, CF45 4ER, Mountain Ash, United Kingdom
- 01443 471333
- info@rociallepracticecare.com
- rociallepracticecare.com
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Delivery company were…A partner with APC
Delivery company were appalling..product now received and yet to use
May 12, 2022
Reply from Rocialle PracticeCare
We're really sorry you had delivery issues. We have informed the courier and they are taking steps to improve. Thank you for your feedback and we hope to see you again soon :) ~Emma
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Reply from Rocialle PracticeCare
Hi! Thanks for your feedback, it really is appreciated :) ~Emma
Customer Service at it's best
Ordered a Smart One Oxi from Rocialle. The whole order process was good, unfortunately there was a problem with the courier/delivery.
The team at Rocialle were fantastic, I was able to contact someone immediately, which is a rare thing these days. Not only that, I was able to speak with a Rocialle employee (not a call centre "somewhere"!). They resolved the issue very promptly and I received delivery within a day.
Overall I am really impressed and I do not hold them responsible for issue caused by the courier. Sometimes things are beyond "our" control, what is important is how the issue is dealt with. In my opinion this was professional and expedient.
Thank you Team Rocialle, Customer Service at it's best. I couldn't recommend you highly enough.
May 6, 2022
Unprompted review
Reply from Rocialle PracticeCare
Oh Wow!! You're making us blush :D Seriously though, we're so grateful for your feedback and we're sorry you had an issue with the courier - we're glad it was fixed quickly for you and we hope to see you again! ~Emma
5 star practice care
I recommend it with all my heart, very helpful and experienced staff, thank you!
May 2, 2022
Reply from Rocialle PracticeCare
That's lovely feedback!! Thank you :) Hope to see you again soon ~Emma
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Ordering medical products
The team was very helpful. The website was easy to follow, and queries were answered promptly on the phone and clarification was welcome to ensure no errors were made
April 4, 2022
Reply from Rocialle PracticeCare
Hi! Thank you for your review, we really appreciate the feedback and will let the team know :) Hope to see you again soon! ~Emma
Reply from Rocialle PracticeCare
Thank you for leaving a review - we hope to see you again soon :) ~Emma
Great service and a good BP/ECG…
Great service and a good BP/ECG monitor. would definitely recommend the company to anyone who asks.
March 17, 2022
Reply from Rocialle PracticeCare
Thank you for your feedback and recommendation, you've made our day! :)
Hope to see you again soon! ~Emma
Reply from Rocialle PracticeCare
Hi there!
Thank you for your feedback, it is appreciated.
We're sorry the order tracking wasn't reliable and we'd like to hear more on this so we can try to rectify it in future.
We'll contact you directly to get more info.
In the meantime, have a great day :) ~Emma
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Fabulous item
Fabulous item, beautifully engraved. Quick delivery and fabulous communication! Highly recommended!
March 10, 2022
Reply from Rocialle PracticeCare
Hi Natasha,
Thank you for your feedback, we're so happy you like it! We love engraving items :)
Have a wonderful weekend and hope to see you again soon! ~Emma
Amazing customer service! Would recommend
Amazing customer service. Firstly they had the colour stethoscope that I wanted that was sold out everyway else. I was so happy with it when it came, along with the engraving.
Unfortunately I did have an issue with the delivery, which i was informed was an outside company. However the customer service I received from Vicky was second to none, I left a message on the online chat expecting it to be days before I heard anything, this was not the case all communication was quick and timely, I was even called to check that I was happy and to investigate my delivery issue. Honestly the team was second to none! I will be using again if I ever need anything else!
100% would and have recommended.
March 10, 2022
Reply from Rocialle PracticeCare
Hi Emily
We are SO happy to have read your review - we love engraving steths and aim to provide the best service possible.
I'm sorry you had a delivery issue, but I'm glad it was sorted and I'll be sure to pass on your feedback to Vicky :)
Have a great weekend and hope to see you again soon! ~Emma
Great Service & Quick Turnaround
I recently ordered a blood pressure monitor and it was on back order. I was contacted by Vicky who was really nice and offered me an alternative which was in stock. It was nice to be proactively contacted about an issue and I’ll 100% use them again.
March 8, 2022
Unprompted review
Reply from Rocialle PracticeCare
Hi Annette,
Thank you for your kind words, I'll be sure to pass your feedback onto Vicky :)
Hope to see you again soon!
Emma
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