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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and knowledge, often highlighting their professionalism and dedication. Many people appreciate the outstanding customer service, noting that agents are quick to understand issues and provide clear, effective solutions, often going above and beyond expectations. The service itself is frequently described as excellent, with consumers experiencing fast and reliable hosting, improved website loading speeds, and a smooth migration process. Reviewers are particularly impressed with the quick response times, often receiving immediate assistance via live chat from real people, not AI chatbots. However, some customers also noted issues with server errors and downtime, particularly with one specific server. A few other people also felt that the company's communication regarding these issues was poor, and some experienced multiple errors during SSL certificate issuance, leading to significant downtime. Additionally, a small group of people felt that some staff interactions were not satisfactory.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional quality of support.... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers had positive experiences with service, often praising the exceptional support and quick issue... See more

Website

Clients share positive opinions on website performance. Many customers praise the incredibly fast loading... See more

Response time

People report positive experiences with response time. Customers consistently praise the instant and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ahsan Khan is the best professional I’ve ever spoken with! His service went above and beyond my expectations! I can’t believe Rocket has employees who do absolutely everything for their customers! He... See more

Rated 5 out of 5 stars

I’m extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable—making my life so much easier. Every time I needed assistance, he quick... See more

Rated 5 out of 5 stars

I recently opened an account to host a couple of client sites, and the experience has been great. I had a couple of queries whilst migrating the sites, and they answered everything via livechat, in le... See more

Rated 5 out of 5 stars

I absolutely love Rocket.net! Everything works professionally and the platform is rock solid. What stands out the most is the support team—they are incredibly fast, efficient, and helpful. It's the be... See more


Company details

  1. Web Hosting Company

Written by the company

Rocket.net is an all-in-one Managed WordPress Hosting platform, made simple for websites of all sizes. Effortless control panel, blazing fast speed, and built in website security.


Contact info

4.8

Excellent

TrustScore 5 out of 5

254 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Showrav

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Rated 5 out of 5 stars

Customer Service is incredible!!

I don't normally leave reviews, but Ive used a lot of hosting companies and so far my experience has been incredible!

The main thing I want to point out is the customer service - I don't think I've seen another support like it

Instant - no bots or AI to go through, straight to an agent and almost always instantly! Any problem I've had they've been able to tackle (some quite specific problems) and also they've helped me with things that weren't even related to their service (even if i thought it was)! Sometimes I don't know how they do it

Makes using their hosting sooo much better, knowing support is there for anything!

And hosting being lightning fast doesn't hurt :)

Shoutout to Showrav Hasan who was a great help today!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to the careful collaboration…

Thanks to the careful collaboration with the engineer, Showrav, he helped me resolve a problem that other engineers couldn't fix for two days. He meticulously debugged it to eliminate the hidden issues. Excellent work!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Showrav was extremely helpful in…

Showrav was extremely helpful in resolving my issue while my developer was unavailable. Even though the problem was plugin-related and not directly tied to hosting, he took the time to assist and provided clear, easy-to-understand solutions.

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Showrav saved the day!

I needed to update the admin email address for a site. The confirmation email never arrived... so I asked for assistance from Rocket.net. Showrav saved the day by patiently helping me through the process.

December 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Support from Showrav!

I’m extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable—making my life so much easier. Every time I needed assistance, he quickly understood the issue and guided me with clear, effective solutions. His professionalism and dedication truly stand out.

Thank you, Showrav, for providing outstanding support. You’re doing a great job! 👏

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality experience as a solo founder

Genuinely, as a solo startup founder, its been the best decision to migrate my site to Rocket.

They've always been fast and reliable when it came to all my tech support.

I need to personally mention Showrav Hasan, he's gone above and beyond for a request I made in stacking my site so it performs to its best.

The team here are great!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Feels good

Feels good. Started new. But everything is so smooth. Support team kindly and gentle. Showrav Hasan directly started to fix my need and quickly answer to all my dumb questions. :) I had no doubt on the service. Hope that will continue as like this.

July 6, 2024
Unprompted review
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