Roll Right Garage Doors Limited Reviews 

344
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, particularly highlighting the efficiency and politeness of the installers. Many appreciate the quick installation times, the thorough explanations of how to operate new products, and the meticulous cleanup of the work area, often leaving sites tidy. However, some people were dissatisfied with the company's contact and communication, reporting delays, unreturned calls and emails, and difficulties in getting responses for quotes or after-sales support. There were also occasional concerns about product quality, with some experiencing issues like jammed doors, damaged slats, or parts failing within a couple of years, and finding it challenging to get these problems resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, politeness,... See more

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing satisfaction with their... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the good quality product and excellent... See more

Customer communications

Customers had negative experiences with contact, reporting significant difficulties reaching the business.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have only rated as 4 stars purely because the door was only fitted today so we've not used it yet. However 5 stars for the installers Bryn and Paul. A very neat install explained how to operate our... See more

Rated 4 out of 5 stars

Product quality good. Price excellent. My only critique was delay caused by delay and some difficulty with contact.

Rated 5 out of 5 stars

Completed removing old door, fitted new door just over 2 hours,left everything tidy explained operation. Great job, recomend Bryn and assistant fitter 100% Would and will recomend these fitters and c... See more

Company replied

Rated 5 out of 5 stars

Very good service Only 1 problem installation date 17/07/25 waiting in all day rang and emailed heard nothing back then next day fitter arrived and did a really good job Still not heard back poor... See more


Company details

  1. Garage Door Supplier

Written by the company

Based in Market Weighton, near Beverley, we manufacture and install electric roller shutter garage doors. We cover most of the UK, taking pride in our great products, great workmanship and great Prices!


Contact info

4.2

Great

TrustScore 4 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(344)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looks wonderful

I am thrilled with my new door it is going to make life much easier for me no hassle getting in and out of garage, it has been terrible not being able to lock door, and it looks beautiful

November 5, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great!

Cheaper than competitors, better colour range, fast and efficient fitting, great customer service!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE

Overall excellent service. Fitters got straight on with the task in hand. Installed the door expertly in no time at all. Very Pleased with the job and even took away my old door and frame.
Completely satisfied with the door and the demo of the remote and key working.
Highly recommend this company

October 26, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

Parts Delay

I'm very happy with the garage door, however the fitting date was cancelled on three occasions. This was due to problems with the delivery of parts.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

no after-sales care, just ignored me

A few weeks ago, I requested a quote from the company that installed my garage door to replace 10 slats. Unfortunately, after scheduling a time for the replacement, no one showed up. When I called them, they told me they hadn’t received the slats but never bothered to inform me. After this, I arranged another appointment, about four weeks later, and again, nobody came, and I wasn’t notified.
After making several calls, the person I spoke with pretended not to hear me and asked me to send an email instead. Later, they stopped answering my calls altogether. It’s clear that this company is solely focused on profit, has no interest in small jobs, offers no after-sales care, and ignores customers. I do not recommend this company.

October 21, 2024
Unprompted review
Rated 4 out of 5 stars

Bryn the fitter called when on their…

Bryn the fitter called when on their way with plenty of notice, we're professional and friendly. Door is brilliant, a massive improvement on my old one, very happy and would recommend

Only slight issue was the safety edge being on back order, but they apologised and are returning to fit as soon as they have it (the service has been great so not marking them down on this).

October 5, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Great fitters totally let down by terrible backup

I'm writing this review on 4 October but my experience started at the end of July. My neighbour had a Rollright door so I decided to have one too. The fitting team came round and gave me a written quote on the spot but didn't have a rosewood sample to confirm that it would match my doors and windows. The fitter wrote on the quote sheet for a sample to be sent out. 12 August, nothing had materialised. Emailed Rollright and their sales manager told me that they were waiting for rosewood to come into stock, but would still send out a sample if I was happy to wait. I agreed but no sample arrived. 2 September and I chased again and was told "I will get another sample sent out". Again no sample so I provided a work address. No sample. Fast forward to October and many many follow up calls and chats with their website help desk and this morning I was told "I'm outside. I'll go in the office and message you the tracking information for your sample". Nothing happened and the Sales manager doesn't now answer his phone. All I can say is Avoid. Avoid. Avoid.

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Looking at legal action to get resolution... Avoid, product not complete, poor/no comms when anything is wrong!

Update: Emailed several times asking for updates, refund on product not provided etc. And got nothing, now looking to seek legal action as having no luck at all. AVOID AT ALL COSTS!

Edit: This has now been on-going for 8 months. The safety edge is still not fitted which was a key feature I wanted. Poor comms, at this point I wish I had gone with one the many competitors.

At this point I would avoid and look elsewhere to get a complete product installed at the start.

Bryn and Tom were brilliant, they called when on the way with plenty of notice, we're professional and friendly. Door is brilliant, a massive improvement on my old one, very happy and have recommended to family (they're looking at booking soon).

Only slight issue was the safety edge being on back order, but they apologised and are returning to fit as soon as they have it (the service has been great so not marking them down on this).

September 10, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top Job

Bryn the fitter came out to do the survey, gave us a price and fitting date. He turned up on time and did a great job of fitting our door. The door looks great and is excellent quality. We would not hesitate to recommend Roll Right.
5* service
5* quality

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and workmanship

Excellent product and workmanship
Their fitter worked through some issues
but completed the install, fully cleaned the door and work area, and took the old door away.

August 30, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

My new garage door

Arrived on time (in fact a little earlier). Nice guy. Fitting done in the time they said and I'm really pleased with the finished product. I'd definitely recommend Roll Right.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service ice

My fitter came to survey and measure up. We agreed a fitting date to suit me and he fitted the door quickly efficiently and professionally

August 29, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look