Rollz International Reviews 505

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and thoughtful design, highlighting how these mobility aids significantly enhance independence and confidence. Many people appreciate the versatility and stability of the products, finding them easy to use and well-engineered. The staff also receives frequent commendation for their helpfulness and exceptional service, with many consumers noting their personalized and supportive approach. However, some customers experienced issues with delivery services, citing poor communication and misplaced parcels. A few people also found certain product features, such as manual brake locks or the weight of some models, to be challenging. There were also occasional mentions of the high cost of replacement parts and concerns about battery life on electric models.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers express high satisfaction with the Rollz rollator,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, sleek,... See more

User experience

Consumers express high satisfaction with the user experience, highlighting the product's ease of handling and... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting prompt and smooth... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising individuals like Paul for their... See more

Based on these reviews

Rated 5 out of 5 stars

Rollz has been supportive of me since I first got my Rollz Motion! This is a great company that actually cares about their consumers, it shows in all the products, from different styles of rollators,... See more

Rated 5 out of 5 stars

Excellent meeting with Paul from Rollz today. My mother in law felt the electric motion motorised wheel chair and rollator would be a solution for her. The moment Paul met her he realised that this wa... See more

Rated 5 out of 5 stars

My Rollz motion has changed my life. It’s a really well designed piece of kit, and has given me confidence and independence to get out of the house again. It’s really easy to adjust between a chair... See more

Rated 5 out of 5 stars

They are a small and personal company. Their main focus is on what the customer wants and needs and that’s what makes them top notch. They put so much thought into their products. I have both the Roll... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Dutch company specialized in developing innovative mobility products. Our mission is to give people the opportunity to fully enjoy life, even when mobility is not what it used to be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

505 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant product and customer service

We had a home demonstration from Luke and he was brilliant, so considerate and kind. Kept us informed on the delivery and answered our questions after the sale.
We are extremely happy with the product and not all trips out will be in a wheel chair, the rollz fits in car but is 2 products and can keep walking when possible.

December 5, 2024
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Rated 5 out of 5 stars

What a great friend

Very pleasant man who gave a home demo with absolutely no pressure to purchase. I was delighted with my Rollz motion performance and everyone I have shown were really impressed with the ease to convert the walker into a wheelchair work of genius.

November 18, 2024
Rated 5 out of 5 stars

Paul brought the small Saljol carbon…

Paul brought the small Saljol carbon rollator to my home to demonstrate. I previously had the Rollz Flex but being a bit thin I felt I would handle something lighter better. He explained everything to me carefully. I fell in love with it at once and bought it. I now long to go out instead of dreading it. It’s sturdy but light. Wonderful to do my food shop myself. I would love to detach and remove the ‘drink/cup holder’? as it increases the width making buses difficult. So Paul if you’re ever passing please will you drop in and remove it? Many thanks

October 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Thankyou Paul

Paul Briggs is a fantastic member of your team he is so helpful and gave me lots of advice and guidance on what would work well for my needs . Paul explained everything thoroughly and went through any questions I had, he told me all the extras I could add on to my order if I wanted to and just was a breath of fresh air .
Thankyou so much Paul !

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Came into its own today

Came into its own today. On holiday with longish walks with some inclines. My wife can do just over 600m in rollator mode. So easy to convert to wheel chair mode.

Means that we could go to a lot more places. Just what was required!

August 29, 2024
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Rated 3 out of 5 stars

left outside in front of the door

The purchase from the company was good. But I phoned about the dilevery. We were not at home and the guy left it in front of the door where it stood for a week because we where on holiday. I had got a message which said that it was delivered. That is not how we look at it. Putting it outside without any notice.

August 29, 2024
Rated 5 out of 5 stars

Testing Rollz Motion Electric

Had a great e perience testing the rollz motion electric with a friendly, personable, informative and supportive sales director, Paul Briggs. He made me feel comfortable testing this walking aid as I felt I understood how to use it and even though I am a younger person in need of mobility aids he seemed sensitive and supportive of this. Great experience and useful to help me decide if the purchase would be right for me.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

I have a Rollz Performance and it has been great

I have a Rollz Performance and it has been excellent for my needs. I am considering upgrading it with the newly available electric upgrade package, so I requested a demo. We met Paul today at Orange Badge Mobility in Lewes. The demo was great and I had the chance to drive the chair inside and outside. Paul didn’t try to pressure sell at all. Excellent service and all queries answered

July 30, 2024
Unprompted review
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Rated 5 out of 5 stars

I discovered Rollz while searching for…


I discovered Rollz while searching for a rollator that would fit my unusual height. Being exceptionally short and increasingly unsteady I needed something to give me confidence. Paul Briggs responded to my request for a demonstration of some models, both indoors and out, answering all my questions. The Flex2 suited me very well and I am more than satisfied with my purchase and with the after-sales support offered. I recommend this company whole-heartedly.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Rollz 2 Rollator

Enquired about a product and received a prompt response.
Ordered the item I needed and it arrived so quickly!
The Rollz products are stylish yet robust and feel safe.
I recommend Rollz.

June 18, 2024
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Rated 5 out of 5 stars

Selfsupporting

Remember to read all information on the website of Rollz and than decide which rollator you want. All by myself. And it was a very good decision.

May 13, 2024
Rated 5 out of 5 stars

Still really happy with my Rollz Motion!

It was about eight years ago that I became the owner of my beautiful baby blue Rollz Motion. The high purchase price was a barrier. But to this day I'm glad I made the investment. Fortunately, I have not had to use the 'transport' wheelchair function very often. On the other hand, I use the walker function a lot. To vote (like yesterday) and to visit museums and shops, for example. Really happy with it!

June 7, 2024
Unprompted review

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