Rollz International Reviews 505

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and thoughtful design, highlighting how these mobility aids significantly enhance independence and confidence. Many people appreciate the versatility and stability of the products, finding them easy to use and well-engineered. The staff also receives frequent commendation for their helpfulness and exceptional service, with many consumers noting their personalized and supportive approach. However, some customers experienced issues with delivery services, citing poor communication and misplaced parcels. A few people also found certain product features, such as manual brake locks or the weight of some models, to be challenging. There were also occasional mentions of the high cost of replacement parts and concerns about battery life on electric models.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers express high satisfaction with the Rollz rollator,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, sleek,... See more

User experience

Consumers express high satisfaction with the user experience, highlighting the product's ease of handling and... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting prompt and smooth... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising individuals like Paul for their... See more

Based on these reviews

Rated 5 out of 5 stars

Rollz has been supportive of me since I first got my Rollz Motion! This is a great company that actually cares about their consumers, it shows in all the products, from different styles of rollators,... See more

Rated 5 out of 5 stars

Excellent meeting with Paul from Rollz today. My mother in law felt the electric motion motorised wheel chair and rollator would be a solution for her. The moment Paul met her he realised that this wa... See more

Rated 5 out of 5 stars

My Rollz motion has changed my life. It’s a really well designed piece of kit, and has given me confidence and independence to get out of the house again. It’s really easy to adjust between a chair... See more

Rated 5 out of 5 stars

They are a small and personal company. Their main focus is on what the customer wants and needs and that’s what makes them top notch. They put so much thought into their products. I have both the Roll... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Dutch company specialized in developing innovative mobility products. Our mission is to give people the opportunity to fully enjoy life, even when mobility is not what it used to be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

505 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Rollators by Nice People

Well made mobility aids, helpful people.
I'm a relatively young mobility aid user with a big range between "good" and "bad" days.
I needed something that could take a bit more intensity and offer more versatility than the more standard rollator I'd been using.
I'd recommend to anyone with mobility problems that are looking to invest in something more durable and versatile.

May 16, 2024
Unprompted review
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Rated 4 out of 5 stars

In love with my Rollz!

The company is great, with direct communication with the clients and cares for their wellbeing.
Rollz flex is my first rollator and I choose it for its multipurpose use and light weight, as it is easy for me to load up in my car and be more independent. It changes the handle height, and the handles for the stopper are super easy to use for people that have weak wrists (i.e. fibromyalgia, eds, rheumatism, ecc) I also bought the extra wooden table and cane holder that helps me move around the house with my food and beverages without worrying about a burn accident as i had prior to Rollz Flex becoming part of my life.
Apart having a PRO with it’s light weight helping me with loading it in and out of the car by myself, it’s a CON when I want to walk around especially outside when i get tired and/or unstable and need to lean my whole weight over the rollator, as if the shopping bag is empty, it might not keep stable and lean back as its super lightweight. So in order to prevent that from happening I always carry my bag with my belongings and a bottle of water with me in the shopping bag and I never have that problem. But I thought it was worth mentioning in order to be prepared and safe.
If you have someone leaving with you and you think that you would need to be pushed when tired or even want to transform your rollator into a manual wheelchair maybe you should consider the other options of Rollz! I know my next buy will be the Rollz Motion Electric!! I not bound to bed anymore! Keep Rollzing people 🤍

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Their customer service is excellent.

Their customer service is excellent. I had a home-demo from Paul who, as highlighted by others here, was very knowledgeable and helpful. He was not at all pushy, indeed the very opposite. Highlighting that you should only buy what you need and not automatically buy the most expensive models. I loved that he wasn't 'salesy' and told me to take my time, mull things over and get back to him if I so wish.

May 21, 2024
Unprompted review
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Rated 4 out of 5 stars

My 8 year orange Rollz motion is now almost 8

My orange Rollz motion is now almost 8, 8th birthday in this August 2024. It has been invaluable over the years. It is so stable and easy to use. I walk further with it because I have the reassurance that I can stop and sit for a moment to catch my breath. In the last year I have made a plastic cover for the seat as it is not waterproof and lost the very expensive cup holder one windy day in the park. But my local supermarket has a really cheap yet well made travel mug that doesn't leak and fits perfectly on the rollator. It's a great rollator but I'll not be buying any other accessories as for are too expensive for me.

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

I love the stability of this roller

I love the stability of this roller. It moves very well. I know it will support my weight if I need to sit. It folds up perfectly and is not too heavy.
I should have bought the back rest strap as well but it added a lot of money to the cost of the chair.
The only problem I have with it is that when walking my skirt gets trapped between the brake and the wheel!!

May 13, 2024
Rated 3 out of 5 stars

The cup holder falls off when folding…

The cup holder falls off when folding up the walker / wheelchair .
The safety belt should be fitted as STANDARD on the electric Rollz as unsafe without it . We should not have had to buy this as an add on .

April 9, 2024
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Reply from Rollz International

Dear Monica,
Thank you for your feedback. We will bring it further to our team. Regarding the cup holder, please make sure it is attached outside of the frame, so it won't be squeezed in when folding the rollator.

All the best,
Rollz

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Rated 5 out of 5 stars

I got in touch with this company as…

I got in touch with this company as thought it was fantastic they come to your house to do demos.My call was taken by a man called Paul.From the moment I got in touch with him he could not have been more helpful.He arrived at my 83 year old mums flat today with walkers for her to try.I was not present but even thou we didn’t purchase as wasn’t right for my Mum I have to say Paul was extremely knowledgeable on all aspects and my Mums feedback on him was excellent.
He advised me if I find something suitable and if I need anymore assistance I was just to call him.
An absolute credit to his company.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product & excellent service.

I have had a rollz motion for two years now and it is brilliant, it's such a smart, convenient aid. Recently I had an issue as I lost a small part. I got in touch with the company to get a replacement quickly as I needed it desperately in order to be able to use my rollz motion safely. After speaking to Paul he was able to organise for the part to be sent straight away. Can't thank them enough for doing this, excellent product and excellent service!

May 2, 2024
Unprompted review
Rated 4 out of 5 stars

A good rollator/wheelchair but Parkinson's features are not helpful in our case.

We appreciate the Rollz rhythm rollator but my husband does not find the Parkinson's 'features' particularly helpful so we should probably have bought the cheaper model. The rollator turns into a wheelchair very easily and folds up well, but it is heavy for me to lift into our car. I do think a design fault is in the bag which is meant to store the footplates - it is not big enough for the footplates and the cushion together so it is awkward to carry the bag when separated from the wheelchair. We lost one cushion in a taxi one night as it was dark and it was a black cab and we were stressed about getting in and out. We informed the taxi company but never heard from them and had to order a replacement which was expensive, especailly with postage and packing.

February 29, 2024
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Rated 2 out of 5 stars

Delivery is oke but € 25 is far over…

Delivery is oke but € 25 is far over reasonable price

March 28, 2024
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Reply from Rollz International

Thank you for your feedback. We appreciate your perspective. Our products are crafted from high-quality materials to ensure longevity and performance. While we understand your concern about pricing, rest assured we are continually exploring avenues to optimize production costs without compromising the exceptional quality our customers expect.

All the best,
The Rollz team

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Rated 2 out of 5 stars

A few weeks after using the rolls…

A few weeks after using the rolls motion the brakes started slipping. The chair was repaired 5 times but the brakes are still slipping.
Very unhelpful staff.
We bought another better wheelchair.

June 4, 2023
Unprompted review
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Reply from Rollz International

Dear Karin. We are not able to find any details about your order and we would like to understand what happened. Please contact us at info@rollz.com to discuss. Thank you.

Rated 3 out of 5 stars

Staff were helpful with problems on a…

Staff were helpful with problems on a Rollator/Wheelchair. The idea is good but the item that was delivered seemed to have some issues so was returned as I was scared to use it. Having been tipped out of my electric wheelchair previously that led to an ambulance trip to A & E with injured ribs, head & right arm so much so I had to give up driving. I have to be absolutely sure about something.
Very sad as it seemed the answer to all prayers & problems with my mobility both indoors & out, would have been easy to get out of the boot of my relations car. Others maybe perfectly safe & happy, perhaps i was just unlucky & somewhat skittish given previous experience not I hasten to add related to this company.

February 15, 2024
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Reply from Rollz International

Dear Mrs Oake. Thank you for your review. We are sorry to read the locking hook that you purchased did not meet your expectations. We've been constantly looking into ways to improve our products and would appreciate it if you could send us some details at info@rollz.com.
All the best!

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