Rollz International Reviews 505

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and thoughtful design, highlighting how these mobility aids significantly enhance independence and confidence. Many people appreciate the versatility and stability of the products, finding them easy to use and well-engineered. The staff also receives frequent commendation for their helpfulness and exceptional service, with many consumers noting their personalized and supportive approach. However, some customers experienced issues with delivery services, citing poor communication and misplaced parcels. A few people also found certain product features, such as manual brake locks or the weight of some models, to be challenging. There were also occasional mentions of the high cost of replacement parts and concerns about battery life on electric models.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers express high satisfaction with the Rollz rollator,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, sleek,... See more

User experience

Consumers express high satisfaction with the user experience, highlighting the product's ease of handling and... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting prompt and smooth... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising individuals like Paul for their... See more

Based on these reviews

Rated 5 out of 5 stars

Rollz has been supportive of me since I first got my Rollz Motion! This is a great company that actually cares about their consumers, it shows in all the products, from different styles of rollators,... See more

Rated 5 out of 5 stars

Excellent meeting with Paul from Rollz today. My mother in law felt the electric motion motorised wheel chair and rollator would be a solution for her. The moment Paul met her he realised that this wa... See more

Rated 5 out of 5 stars

My Rollz motion has changed my life. It’s a really well designed piece of kit, and has given me confidence and independence to get out of the house again. It’s really easy to adjust between a chair... See more

Rated 5 out of 5 stars

They are a small and personal company. Their main focus is on what the customer wants and needs and that’s what makes them top notch. They put so much thought into their products. I have both the Roll... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Dutch company specialized in developing innovative mobility products. Our mission is to give people the opportunity to fully enjoy life, even when mobility is not what it used to be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

505 reviews

5-star
4-star
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2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great demo of the walker at home

Paul from Rollz came to do a home demo of the walker today at my parents house. There was no hard sell, and he made my parents feel very at ease. Very professional, and to top it off my dad really liked the product. Result!

Thanks, Paul for looking after them in my absence.

November 7, 2023
Unprompted review
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Rated 3 out of 5 stars

Brake system difficult for hubby

We have recently purchased a Rollz Motion for my visually impaired husband. Although the product stroller wheelchair combo idea is excellent for his atypical parkinsonism mobility the Motion brake system is too complex. Compared to the brake system of his NHS stroller (brake up/down hand control) he is not able to put the Rollz brake on and off due to its finger control design. I would be grateful if someone from the Rollz design team could contact me to talk over please

October 30, 2023
Unprompted review
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Reply from Rollz International

Hi. Could you please let us know your email so our customer service can contact you?

Rated 5 out of 5 stars

Rollz Motion Performance

I love my rollator. Having it has been a game changer. I have been able to walk with more confidence, but most importantly safer. Thanks to my rollator I have been able to shopping, to do the laundry, walk while it’s raining, and many other things that I couldn’t do before having it. I highly recommend it, it will change your life.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent in-home demo service

Paul from Rollz came to do a home demo of the walker. We took this option as, representing Rollz he was showing and telling, not selling. That enabled us to have a really good trial - indoors and outdoors - and get to understand the product. We wished to go ahead, and were put in touch with our local dealers to progress that. It was a very good way, for us, to go about testing and choosing the walker.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Well designed 2-in-one Walker/Wheelchair

A very well designed 2-in-one Walker/Wheelchair. The wheels are pneumatic and easy to wheel and the wheelchair ride is comfortable, but this is not for off-road. We took it on holiday and would not have coped without it.

September 19, 2023
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Rated 3 out of 5 stars

The technical performance of the…

The technical performance of the product is very good. The Rollz team is very helpful for the customer to make a decision. However when the product is ordered they cannot deliver. After paying for the product the customer only gets a promise for delivery “on a couple of weeks” but no final date is given.

September 19, 2023
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Reply from Rollz International

Dear customer. Thank you for your feedback. We apologize if you were not given any clear information regarding the delivery date. We do mention this information on our webshop if the product is not in stock. If you consider the wait is too long, you can always contact our customer service at info@rollz.com to ask for a refund. Have a good day!
The Rollz team

Rated 5 out of 5 stars

This is a fun looking device and takes…

This is a fun looking device and takes away the clinical stigma. It is well built and sturdy enough for trips to the loch side and grassy areas. The strap for my back when I sit down is needed . When sitting down I feel more secure. It’s such a good look.

September 19, 2023
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Rated 5 out of 5 stars

Easy to do business with

When I explained what I was looking for, it was understood and a resolution was. provided to me which was reasonable and cost effective. All done quickly and pleasantly.

August 24, 2023
Rated 5 out of 5 stars

Impressed!

I contacted Paul Briggs at Rollz with a problem having little faith it could be solved. I have a fused/fixed left leg which has to be level with my hips when I sit - so a leg extender is needed. A rollator/wheelchair I felt was the answer but suppliers said a leg extender was not possible. Paul was the first supplier who said there may be a way it could be done. Remap was the suggestion - I contacted them and immediately they came back with the name of a retired design engineer - Graham. Who after checking Rollz Motion 2 on line was certain it could be constructed. Paul contacted Inspire Mobility in Salisbury who ordered and delivered the Rollz very quickly to my door. Graham (Remap) came to our home and measured/assessed and took the Rollz away to do prototype. Within a few days Graham had checked the prototype was correct and then delivered the finished Leg Extender to my home. Perfect - I could not be more thrilled, impressed with the care and attention given by Graham, and Paul advising on a realistic solution. I am grateful beyond words - and yes there really are Good people who care and help!

August 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Five stars all round!

If you are in the UK and you decide to call Rollz for some assistance you might be lucky enough to speak with a gentleman called Paul. This will be your first great experience with Rollz.
I’d made the decision to purchase the Rollz motion at very short notice before an upcoming holiday. I’m a 46 year old mother of two looking for a mobility aid that would help me keep up with my family. It’s important to feel stylish yet meet the needs of a frustrating condition that limits me daily. Now I know this is an expensive piece of kit but it’s worth it.
I needed this rollator pretty quick. Paul put me in touch with my local DSL mobility shop in Wrexham. Between the two of them they managed to get me my sparkly new Rollz motion the next day. Now this sort of service is just incredible!
I unboxed the Rollz and all I can say is wow! This piece of kit is extremely well built and comes with everything you need. I’m so impressed with the ease of use and the comfort it provides. It’s fabulous. If you’re thinking of buying one….do it. It’s funky and stylish whilst providing full support be it walking or wheeled. It’s important as a woman of my age that I still look like this and not like the old fashioned stereotype of someone who needs to use a mobility aid. Combined with my lovely Neo-Walk stick perched on the side I feel quite empowered by my modern and trendy looking mobility aids! Thank you Rollz, Paul and DSL Wrexham!

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

It’s a really good easy to handle…

It’s a really good easy to handle chair.

It’s comfortable, well made and looks good.

Only problem was that as my wife is small the foot plates needed to be higher. We had to have an extra hole drilled on each support to raise the pads

Otherwise brilliant machine

June 13, 2023
Rated 1 out of 5 stars

Rip-off

Very expensive for two pieces of moulded plastic. Complete rip-off

June 13, 2023
Rollz International logo

Reply from Rollz International

Dear Mr Fitzgibbon,
Our customer service tried to contact you regarding your review but was not able to get a hold of you. We thank you for your feedback and would like to let you know that our team is constantly looking for solutions to reduce production costs, but mentain quality as a priority. On top of that, there are VAT and shipping costs which we cannot influence. But if you live in the UK and have a disability, you can purchase products in our webshop without VAT. We hope we have informed you enough on this matter.

All the best!
The Rollz team

Rated 5 out of 5 stars

I have a Rollz Motion which I find…

I have a Rollz Motion which I find makes walking much easier and is amazing for holidays, I am able to do much more and when its required my husband pushes me in the wheelchair which means we are able to do much more that we used to do. I would defiantly buy another one if anything happened to the one I have.

July 17, 2023
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