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Rated 1 out of 5 stars

Shipped me two items completely wrong. Made me pay to ship it back to get a full refund. I shipped it back and they refused the package and then will only offer me partial credit. They do not pay fo... See more

Rated 1 out of 5 stars

Just horrendous, items never came, were shipped and sat in the ‘local facility’ for weeks but I’m beginning to wonder if they were ever shipped in the first place. Emailed the company and was asked to... See more

Company replied

Rated 1 out of 5 stars

One of the worst customer service experience I have ever had. They ONLY make up excuses they NEVER take any responsibility for what is clearly their fault. I had been a customer but never used frequen... See more

Rated 4 out of 5 stars

Honestly you get what you pay for - poor quality (usually) and low price. But cannot fault them, I've placed many orders and have had nothing but positive experiences, with shipping taking less ti... See more

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2.1

Poor

TrustScore 2 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Cheapest Chinese garbage

Cheapest Chinese garbage cause I can’t call them products. What you see in the pictures is one thing... what you get it’s a totally different story. On top of that they send everything you order squashed in one bag, so some of the products were damaged. Do not waste your time and money people!

April 12, 2021
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Rated 5 out of 5 stars

Cute!

Recently ordered around 6 pairs of earrings from this company. They all arrived fairly quickly, in excellent condition, and good quality. Based off of this one experience, I would be willing to order from them again.

April 4, 2021
Unprompted review
Rated 1 out of 5 stars

PISSED THE HELL OFF IS WHAT I AM!

Title describes how I'm feeling perfectly. Why say I qualify for free shipping when it's clearly a lie??? Paid over £25, so it said free shipping which was great. Fast forward to today I receive a card from my local post office that says 'THE SENDER DID NOT PAY THE FULL POSTAGE'. I am so confused and angry, now I have to pay postage after all even though I qualified for free shipping? Pissing joke. Last tenner in my mother effing bank account, literally needed that for food now I have to pay it or it threatens 'I WILL NOT RECEIVE MY ITEM'. Might as well give them my tossing card details so they can have what's left in my account aswell LOL! Usually love this site but not if they're gonna start pulling tricks like this. Qualified for free shipping before now and NEVER had this problem so why all of a sudden? I suppose this will get ignored though considering all the pissed off responses from fellow victims.

April 1, 2021
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Rated 4 out of 5 stars

Hit and miss but good

I've ordered lots of times from romwe but I stopped due to gaining a lot of weight. I was size 8 and now a 14. I was worried about how things would fit due to sizes being on the smaller size before. I stuck to tshirts, leggings and chockers. All were great, some were even too big.. which is better than too small. I suggest reading reviews on the items before you purchase, some things are bad quality and some are good. Some items are thin and some see through whilst some arent. The reason I always have successful buys is because i read the reviews. I know to stay away from skirts and most dresses. Some denim jackets are good, the socks are good, t shirt dresses.
Just read the reviews.

April 1, 2021
Unprompted review
Rated 3 out of 5 stars

Shipping/tracking

So I ordered my items the 18th of March and It’s been in pre-shipment to usps since the 19th I’m not so sure if it’s normal or not but it’s been like that for six days I’m not sure if they work weekends but idk I’m getting kinda worried since the tracking hasent moved :/

March 25, 2021
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Rated 1 out of 5 stars

Never received package and they still have my money

Ordered a sweater from Romwe the wait was ages and I never even ended up receiving my order. I was confused and contacted them at the customer services and had to wait a week for a response.
They told me that my package had been delivered and the problem was “resolved” They still have my money and I don’t even have what I payed for.
I feel totally scammed and am never ordering from this site again.

March 23, 2021
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Rated 1 out of 5 stars

Low quality, poor customer service

Half of the items ordered were really low quality/had stains on them. You have to pay for the returns as well and their customer service claims after I emailed them that you have to inform warehouse before shipping about the faulty items even though it is not stated in their returns policy. Do not recommend.

March 18, 2021
Unprompted review
Rated 4 out of 5 stars

Read specs and see customer photos and you can get great deals

I have had very good luck with the items I have received from this company. I agree that the items are not always as nice as what is shown in the photos. However if you take time to read the reviews and look at customer photos, and make sure you read the specifications of what the material is and what kind of sizing you should order you can get some fabulous deals. All and all you get what you pay for and you are not going to get a 100.00 dollar dress for 10.00 that is of the same quality as the original but you can get some very cute items for a great price.

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great quirky online shop

Bought a number of items. I couldnt believe my eyes because they were so unbelievable cheap. However they arrived today and im super happy. I feel like ive had a bargain. I will deffo use again.
Theres quite a few novilty items.
The wall stickers are great!
People tend to leave reviews when they've had a bad service, but i think my experience warrants a positive review.
Happy shopper in Durham UK

March 11, 2021
Unprompted review
Rated 1 out of 5 stars

Awful Customer Service

My daughter had a bunch of items in her cart plus a free gift. She went to change the quantity of an item and lost everything in the cart. She had to find everything and add to the cart again. Because of this she forgot the free gift. Also because of how much we purchased we got free shipping. We couldn't chose the kind of shipping, only option Express. I tried contacting Romwe about the free gift but they won't give us it. And also the delivery company is requesting the shipping costs even though we get free shipping. Their customer service is awful, can't get proper responses.

March 11, 2021
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Rated 1 out of 5 stars

Wish it could be zero stars

Wish it could be zero stars. Placed an order. Our post office sent it back to Romwe because of insufficient address. There was no way to contact customer service. So now they have our money and our order. DO NOT ORDER FROM THIS COMPANY. They have zero customer service and will steal your money too.

March 5, 2021
Unprompted review
Rated 4 out of 5 stars

Not a scam. But a decent website to use

This website isn’t a scam. But some of the stuff will break easily but it still looks good. One of my friends sibling shops there for clothing all the time. The reviews on the items in the website are 100% real and you can tell they are. So if you plan to shop there I suggest looking at the reviews on some of the items to make sure they don’t break is easily.

February 23, 2021
Unprompted review

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