Roofing Megastore Reviews 

One star is more than they deserve, simply because you just can’t get in touch with anyone. Web bots and web forms that don’t work is what you have to endure. Even the roof calculators are wrong.
My order 1000178459 was delivered a day late and damaged. I’ve tried to submit the web form but it doesn’t work ( funny old thing) I’ve sent them numerous emails and they have ignored every one.

I have now raised a chargeback with my bank to get my money refunded. They don’t want to deal with me then let them deal with the bank.

Stay clear of this company.

I would give a rating of zero if I could.
I ordered the wrong size items for my outside wall and have been trying to get the items returned for weeks. The company has tried to fob me off by saying it’s not worth returning even though that’s a decision I need to make. After weeks of emails and calls someone came to collect the items and once everything was on the pallet was told to leave the items on the pavement as they had made a mistake and processes had not been followed. The items are too heave to move and are now on the pavement and customer services have told me that it’s not their problem.
DO NOT ORDER FROM THIS COMPANY THEY HAVE NO CUSTOMER SEEVICE SKILS AND ARE ONLY INTERESTED IN TAKING YOUR MONEY

The polycarbonate roofing is of good quality, everything that, I ordered arrived safely and delivered efficiently by a friendly couple of guys who carried it around to the back of the house. Very pleased with purchase.

Good products and good prices with great communication throughout the order/delivery process

Hands down the worst buying experience. No communication, order arrived eventually but only partially. Getting the rest was a pain, awful delivery and customer service.

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with complaint- no reply at all.
Good product and prices but they need to pay more attention to packaging & improve customer service

My delivery arrived over a 7 days period and 80% of it was damaged. I notified Roofing Mega Store who initially said I hadn’t notified them quick enough and I’d have to purchase new items. then changed it to the warehouse has to do an investigation. Loads of failed promises from them and now totally ignoring emails. I’ve had to try and repair the damaged items in order to get my job completed. Avoid this company at all costs unless you want grief.

Really Slow, from placing order to Delivery. Then over half received damaged and STILL not resolved after several contact attempts DON'T USE

Great quality products with good packaging. However; it took them ages to deliver the items, which delayed our project unfortunately...

Perfect service

I found the slow response in communicating frustrating when trying to clarify the product and price, which literally took a week.
The product is excellent and the driver pleasant, however, I had no advance warning of the delivery and it was by sheer luck I was there to help with unloading

We paid in advance for an order. We were advised of a delivery date 2-3 weeks later. The date the delivery was due, it did not arrive. We received an email the following day telling us the price had increased and asking us to pay extra before the goods would be delivered. In the end they cancelled the order. Our experience was 100% unreliable.

The products are really good. But one of my sheets was unloaded clumsily and the edge smashed - I had to make my carport slightly shorter to allow me to trim this off.
And, I ordered 2 reels of tape but neither was delivered.

I tried to notify customer support but their webpage doesnt seem to work - it just hangs constantly loading.

So my advice is to help unload the polycarbonate sheets and check everything carefully before the delivery guys leave.

Products easy to select online and custom sized. Communication was fine and delivery was perfect. Very friendly delivery driver.

The order arrived as expected and it's really good quality. Has made a massive difference to our pergola.

Bought from them twice, bought material for my garage roof and then later for my parents. I don't know anything about roofing material but the website is so easy to use, the customer service and delivery were spot on. Also, turned the order around within a couple of weeks which was quicker than expected, great company 😀

Ordered online and delivered without no problem good service

Very poor delivery bits missing on three occasions. I emailed a few times and no reply or email kept coming back. I asked for my delivery costs back but still waiting on an answer. I won’t hold my breath. Not a happy customer

It was very easy to use the website to place the order. The follow-up emails were clear and useful and the delivery instructions I gave were passed on to the driver. The order arrived on the day stated and driver was very pleasant and helpful. If only all companies were this good life would be much easier.

The polycarbonate sheets were a good buy,unfortunately when given a tracking number for V1 it didn't work tried ringing megastore the first call just rang and rang eventually hung up and tried later and got through gave the tracking number that megastore sent in an email only to be told it was totally wrong then told V1 would call to discuss delivery, I got a text saying when they would deliver,think between megastore and V1 there seems to be a lack of communication