root2tip.com Reviews 205

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them effective for natural and curly hair, making it soft, manageable, and moisturized. People appreciate the quality and how well the products work, often noting pleasant scents and ease of use, especially for detangling. The ordering process is generally described as easy and straightforward, with many consumers praising the quick delivery service. However, some people mentioned issues with their orders, including missing items, incorrect products, or receiving incomplete shipments. There were also instances where customers experienced significant delays in receiving their orders, with some waiting weeks or even over a month without updates or communication.

What people talk about most

Product

People report positive experiences with the products, with many reviewers calling them "out of this world"... See more

Quality

Users describe positive interactions with quality, consistently praising the products as "out of this world"... See more

Order

Consumers find the order process to be ambiguous, with many experiencing significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.

Rated 4 out of 5 stars

Easy to order. Ingredients listed. Not irritating or burning on my scalp.

Rated 5 out of 5 stars

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. Th... See more


Company details

  1. Hair Product Store

Written by the company

Premium quality natural beauty for textured hair and hairloss


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

My experience is knowing that there is…

My experience is knowing that there is a natural black product in the U.K that I will be able to buy now.

I have only just bought the hair products, so will have to write another review on what it has done for my hair.

December 24, 2022
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Rated 5 out of 5 stars

Customer care was great

Customer care was great, I had a chat first about my sons hair type and was given advice on what would suit his hair type.
The first delivery was delayed by Royal Mail a replacement was swiftly sent out.
I purchased the Back to School set for my 10 yr old mix heritage son.
He’s been using the products for two weeks now with great results. His hair is soft with defined curls. He also likes the smell.
It has taken me a long time to find products that suit his hair. I like that the products are natural and actually condition his hair.
I will be purchasing these products from now on and recommend them to others.

November 19, 2022
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Rated 5 out of 5 stars

Twisted with your mixture

Well, I’ve tried many products to braid and twist my hair but nothing comes close to your product. The twist curl and styling pudding, we are in love. It loves my hair and my hair loves it. I’m so in love that today I ordered 2 more. I’m not sure how I came across your products, maybe TikTok but I will continue to support your business as long as you keep every single product the same. It’s perfect just the way it is. You can add 5 more stars to make it 20 stars. Thank you.

October 15, 2022
Rated 5 out of 5 stars

After failing to find suitable products…

After failing to find suitable products for my daughters hair, I finally took the plunge and ordered from Root2tip..When I say this product is the bomb, there are no lies being told.
My littlens hair is soft, no frizz, easy to manage and stays hydrated and moisturised for over a week if not more. I would definitely not hesitate to purchase again, my only wish is that the bottles (cowash) was a little bigger..I am so convinced that I now must invest in something for my own hair! Definitely a life changer!

September 17, 2022
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Rated 5 out of 5 stars

The one

Ive been through alot of different products for my kids hair!! But this set has been the most responsive and easy to use!! My LO hair has completely stayed moistured and ive veen using it bout 2weeks

September 27, 2022
Rated 5 out of 5 stars

Great choice

Excellent products so far. The kids shampoo left my daughter's hair really nice and clean but not stripped and the sunshine cream is great too. The combo hives me hope thay my daughter's dry phase wil pass soon and her bald spots will soon be a thing of the past. Highly recommend!!!!

September 25, 2022
Rated 4 out of 5 stars

Feels good in hair

Delivery was great. Products feel good in my daughters hair. Had an issue with the children's leave in conditioner at it had a different label from whats on the Web page and invoice so I got confused at what it was but that was quickly rectified by them after informing them.

September 7, 2022
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Rated 5 out of 5 stars

Fast delivery

Fast delivery, really happy with my products, honey rain juice is so nice and gentle for my 2 year old and detangles really well.
I will be back

July 11, 2022

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