Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.
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Company details
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Premium quality natural beauty for textured hair and hairloss
Contact info
Oxgate lane, NW2 7HU, London, United Kingdom
- info@root2tip.com
- root2tip.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
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Very helpful and well-informed staff…
Very helpful and well-informed staff helped me choose appropriate products. They arrived promptly in perfectly packed condition.
Wish for more
Loving my daughter's hair. Just wish bottles were bigger and products easier to find and buy. Delivery was a bit of a wait.
Good and helpful service
Amazing customer services so helpful.,, and the products were amazing on my lil girls hair!! I love the shampoo and the conditioner… just wow!!!! Seen improvements in my lil ones her! Would 100% recommend
Very impressed…
Very impressed with the product range and the advice provided. Prompt delivery of items ordered too. Overall, great customer service.
Amazing products that have worked…
Amazing products that have worked wonders on our hair. No more tears on wash day, love it....Thank you for also sharing your knowledge Salem
The items arrived safely,and well…
The items arrived safely,and well packed.
I cannot give any feedback on the items as I just started to used them. Thanks
Only just started to use so quite…
Only just started to use so quite honestly I can’t give a review
The products are very good
The products are very good, I have been using it from last year, my hair is getting thick. This products was recommended by a friend who does my hair. Well worth it.
Great service as always
Great service as always, items packaged well and received quickly with no fuss.
Absolutely fantastic product!!
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I am so happy with the results.
Added bonus: daughter (5 going on 15) now feels extra spicy with her 4c curls finally bouncing around for all to see. Beautiful.
These are by far the best products on…
These are by far the best products on the market! If you are thinking about making the change, just do it. I promise it will be the best move you make!
Easy to do business with smooth process…
Easy to do business with smooth process from start to finish
Back2School kit
I really love using these products on my daughters hair. 100% recommend. If ordering to Ireland it takes ages for an post to process it once it gets here. Definitely worth the wait though.
Finally products that work!
Finally products that work for Afro hair!
Great results and a professional service too! 5 Stars
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