root2tip.com Reviews 205

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them effective for natural and curly hair, making it soft, manageable, and moisturized. People appreciate the quality and how well the products work, often noting pleasant scents and ease of use, especially for detangling. The ordering process is generally described as easy and straightforward, with many consumers praising the quick delivery service. However, some people mentioned issues with their orders, including missing items, incorrect products, or receiving incomplete shipments. There were also instances where customers experienced significant delays in receiving their orders, with some waiting weeks or even over a month without updates or communication.

What people talk about most

Product

People report positive experiences with the products, with many reviewers calling them "out of this world"... See more

Quality

Users describe positive interactions with quality, consistently praising the products as "out of this world"... See more

Order

Consumers find the order process to be ambiguous, with many experiencing significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.

Rated 4 out of 5 stars

Easy to order. Ingredients listed. Not irritating or burning on my scalp.

Rated 5 out of 5 stars

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. Th... See more


Company details

  1. Hair Product Store

Written by the company

Premium quality natural beauty for textured hair and hairloss


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great company, great product

Honestly, I can't sing enough praises about Root2Tip.
Their grow-it-long hair serum has literally changed my hair game.
If you have a scalp issue I would thoroughly recommend it, it's completely cleared mine up!
The team are super helpful and really great at pointing you in the right direction.

March 18, 2022
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Rated 5 out of 5 stars

Love them

I tried so many products for my daughter's hair (she is mix-raced with very curly hair) until I came across root2tip an realised I was basically hurting her health and not even benefitting her hair.

Never going back, I love these products, this time I tried the butter and it is fantastic.

February 20, 2022
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Rated 4 out of 5 stars

The product arrived on time and…

The product arrived on time and customer care follow up is positive. However, I have not contacted Root2tip to make an enquiry or amend an order; therefore, I can’t evaluate their response time or even if there will be a response.

February 14, 2022
Rated 5 out of 5 stars

Heavens hair milk and Honey Rain hair juice

I stumbled across Roots2 tip whilst perusing the internet for good quality hair products for my daughter who has type 3 hair and a loose curl pattern. I had spent a lot of money on other well-known brands that either had a lot of nasty chemicals in their products or did not give the moisture that my daughter’s hair required. Unlike other customer service agents that just tell you what you want to hear when I contacted Sal, she was professional, gave me such good advice and recommended the products that would be good for my daughter’s hair- she even threw in a discount too! I bought the kids version honey Rain hair juice curly hair detangler and the heaven hairs milk and was immediately impressed at how natural the products were in terms of ingredients and smell. The Honey Rain hair juice is brilliant, my daughter’s hair is really moisturised and is now easily de-tangled with minimum breakage- it makes wash days a breeze. I have bought so many expensive detanglers but the honey rain hair juice is hands down the best detangler that I have ever bought. Coupled with the heaven hair milk, which is so light and moisturising and does not wear my daughter’s hair down they are the perfect combo!! Thank you Sal for providing hair products that are of superior quality. My search is now over, my daughter’s hair is no longer dry and brittle and I will keep on buying Roots2 tip products from now on. :)

January 25, 2022
Rated 5 out of 5 stars

Pain free hair care

These products are excellent. They have really helped my 2 granddaughters hair. One has a sensitive head so combing/ brushing was painful. Now it’s easy and she does not experience so much pain. The comb/ brush glided through. The fact they are natural is a bonus too.
Service was excellent and we received the items quickly.

January 14, 2022
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Rated 5 out of 5 stars

Fast delivery.

Fast delivery.
First time using root2tip ordered sunlight curl creme for my LO she has medium to thick hair and so far so good.

December 14, 2021
Rated 5 out of 5 stars

This stuff is awesome

I don't usually leave reviews but I absolutely love this miracle moisture milk, I use it for the lco method (I have relaxed hair) it leaves my braid-outs so juicy, moisturised and defined. This is my second bottle now and I don't think I'll use anything else. Definitely worth every penny I would highly recommend it.

December 4, 2021
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Rated 5 out of 5 stars

Brilliant products and amazing customer service!

When I contacted Sal at 6am on a weekday via WhatsApp she responded immediately and with full recommendations to my delight. Her customer service is excellent and she provided loads of video tutorials specific to my daughters' hair and my haircare concerns. The products were fast to arrive and just as fast to make a huge difference to my daughters' hair!
The citrus shampoo and conditioner smells amazing, and the Back to School package had an amazing hairbrush included too. The honey rain juice and heavens hair milk are wonderful products, and I can see a HUGE difference already after just 2 weeks of using the products - she now has shining, healthy, nourished condition. I love the sunshine butter too for days when we leave her hair in natural curls.
I would like the products in larger sized bottles please!

August 30, 2021
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