Roots HR CIC Reviews 

77
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

So far so good. Roots HR have been responsive, professional and always knowledgeable with my questions. The support package works good for me as a small organisation. Occasionally i would have like... See more

Rated 4 out of 5 stars

We have been using Roots Comply Plus for almost a year and we have also worked with them on a separate HR project. They have been very responsive and detailed in their responses. We have had a differe... See more

Company replied

Rated 5 out of 5 stars

Fern at Roots HR was incredibly helpful and professional during our employment policy review. As a small charity, her flawless work and clear explanations made the process smooth and easy to understan... See more

Company replied

Rated 5 out of 5 stars

Worked with Roots across some policies, staff contracts and being an independent advisor as we looked at changing how we work. Can't recommend enough! Really clear, quick to respond, fairly priced and... See more

Company replied

Company details

  1. Business Management Consultant

Written by the company

Roots HR’s vision is to improve social sector outcomes through better people management. Our mission is to provide high quality, practical and affordable human resources services on a greater than profit basis tailored to social sector organisations. We aim to ensure social sector employers have accessible, timely HR services available to them to enable them to best respond to external and internal forces whenever required. We offer a full range of generalist HR services from resourcing through to learning and development, employee relations, compensation and benefits, risk assessment and management, plus employee outplacement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

COMPLY service

The COMPLY service has been so useful to our charity (with 12 staff) over the last year and RootsHR are always helpful, practical and quick to respond.

April 21, 2023
Unprompted review
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Reply from Roots HR CIC

Thank you Sarah, that's great to hear!

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Rated 5 out of 5 stars

Professional

Updated our staff contract. Very professionally presented and sent by the agreed date

April 5, 2023
Unprompted review
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Reply from Roots HR CIC

Many thanks Lucy.

Rated 5 out of 5 stars

Tracey was brilliant!

Tracey was brilliant, supporting us through the dense forest of HR to a light at the end of the tunnel. Thank you!

March 17, 2023
Unprompted review
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Reply from Roots HR CIC

Many thanks Mike, that's great to hear!

Rated 5 out of 5 stars

As a new executive director of a small…

As a new executive director of a small charity, it was so hard dealing with so many different situations.. However, I felt confident and knew that Roots HR was a team of people that I could rely on for HR support and advice. They listened, they responded quickly to my requests, and they were calm.

April 5, 2023
Unprompted review
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Reply from Roots HR CIC

That's great to hear Sandra, many thanks

Rated 5 out of 5 stars

Reliable and speedy advice

Roots HR gave me practical and actionable advice at lightening speed that saved me a huge HR headache. As a small charity CEO being able to rely on their expert advice is a huge weight off my mind.

October 3, 2022
Unprompted review
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Reply from Roots HR CIC

So pleased we were able to save you that headache!

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Rated 5 out of 5 stars

Supportive, excellent advice and delivery.

We asked Roots HR to help us review our current contracts of employment and any benefits we could offer our staff within our current HR practice and financial constraints. The information, advice and support were all invaluable. They spent the time to talk in depth with us about our current processes and future development so that all the advice given was specific to our charity's needs and will now inform our policy reviews. Our contracts are all revised and we are confident that their clarity and detail will benefit our employees and reassure our trustees. A good experience and worth the investment.

November 9, 2022
Unprompted review
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Reply from Roots HR CIC

Many thanks Mary, it was great to work with you and your organisation.

Rated 4 out of 5 stars

Really professional and quick at…

Really professional and quick at answering to my emails. Always available to meet online if I needed any clarifications.

December 15, 2022
Unprompted review
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Reply from Roots HR CIC

Many thanks for the review, it's great to hear that we have been accessible to you as and when you have needed to contact us.

Rated 5 out of 5 stars

STAFF WERE VERY EASY TO TALK TO AND…

STAFF WERE VERY EASY TO TALK TO AND SIMPLIFIED THEIR ANSWERS SO A LAY PERSON COULD QUITE CLEARLY UNDERSTAND THE COMPLEX ISSUES OF EMPLOYMENT LAW

December 15, 2022
Unprompted review
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Reply from Roots HR CIC

Thanks Julie, that's really great to know!

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Rated 5 out of 5 stars

Roots HR did our job description review and salary benchmarking

Roots HR did our job description review and salary benchmarking. The whole exercise has been a very useful guide for the senior management and Trustees to review our structure and the employee's wages. The salary benchmarking gave us proper insight into how to navigate giving appropriate salary uplifts to every employee. They also help us draft a Reward Policy for employees, which now opens the doors to having the conversation of reviewing benefits and leaves. Ann, our consultant, was very professional and organised in the process.

November 1, 2022
Unprompted review
Roots HR CIC logo

Reply from Roots HR CIC

Many thanks Eilleen. We're very pleased to have been able to work with you on this project.

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