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Rosec Jewels Reviews 

220
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently thrilled with their purchases, often highlighting the stunning appearance and high quality of the jewelry, including genuine stones and beautiful craftsmanship. The ordering process is frequently described as easy and secure, with many appreciating the excellent customer service and fast, reliable delivery. Reviewers also praise the company's communication throughout the process and the pleasant surprise of receiving complimentary gifts with their orders. However, some customers experienced issues such as scratches on stones, missing diamonds, or stones falling out shortly after purchase. There were also occasional concerns about the size of stones not matching expectations, flimsy leverbacks on earrings, or packaging being damaged during shipping. A few people also mentioned receiving incorrect sizes or questioning the authenticity of materials, despite overall positive feedback on product quality.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the beauty and... See more

Quality

Customers had positive experiences with quality, frequently praising the authenticity and craftsmanship of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and timely... See more

Customer service

Reviewers consistently express satisfaction with customer service, describing it as excellent, helpful, and... See more

Order

Consumers find the ordering process to be positive, with many praising the ease and speed from placement to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jewelry looked beautiful, however the wrapping had a sticky liquid for some reason? Could’ve come from shipping? But exactly what I wanted and a great gift! Even threw in some earrings I wasn’t tracki... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning rings. Genuine moissanite, and the opal is absolutely the star of the show! Customer service was very fast to fix my husbands mistake when he initially placed our order, My husband... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my purchase! This ring is so pretty I can't stop looking at it… from the minute, I placed the order to the actual delivery of the ring was perfect. I will definitely be orderi... See more

Company replied

Rated 5 out of 5 stars

Rosec Jewels delivered! Bought a fire opal necklace as a birthday gift for a family member. It turned out beautifully. Red Fire Opal encircled with diamonds and a 14k yellow gold base & chain. The ord... See more

Company replied


Company details

  1. #22 of 34 best companies in Jewellery Manufacturer
  2. #31 of 54 best companies in Jewelry Designer
  3. #1 of 1 best companies in Jewelry Exporter
  4. #81 of 151 best companies in Jewelry Store

About Rosec Jewels

Written by the company

💎 About Rosec Jewels

Rosec Jewels is an independent fine jewelry brand dedicated to crafting timeless pieces that reflect your unique personality and love story. Each piece is made with precision, passion, and a promise of perfection.

✨ Our Jewelry Collection

Explore a world of brilliance with our wide range of jewelry:

🌿 Our Gemstone Excellence

  • Lab-Grown Diamonds — EF-VS and HI-SI grades for exceptional sparkle and ethical luxury.
  • Moissanite Jewelry — D-VS1 brilliance that rivals natural diamonds in fire and beauty.
  • Precious & Semi-Precious Gemstones — AAA to AAAA quality stones known for color and clarity.

💖 Why Customers Trust Us

  • ⭐ 85%+ Positive Reviews & Exceptional Craftsmanship
  • 📜 Certified Gemstones & Hallmarked Gold/Silver Purity
  • ↩️ 30-Day Easy Return Policy
  • ✈️ Free & Secure Express Shipping Worldwide

At Rosec Jewels, we believe jewelry is more than adornment — it’s a celebration of who you are. Discover the sparkle that speaks to your soul.

Free Studs + 11% OFF

Enjoy Free Gifts & Big Savings This Season!

🎁Mother's Day Sale Live

Make this season shine with gifts and savings from Rosec Jewels!

  • 💎 Free Moissanite Studs with your first purchase.
  • ✨ Seasonal Discounts:
    11% OFF Sitewide

    Shop Now |

    *Automatic discounts apply at checkout where eligible. Free studs on first purchase only.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(220)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased two wedding rings and had…

I purchased two wedding rings and had to return them because they didn’t fit. I then received a free ring measurement and purchased two different rings. I liked that their customer service department responds very quickly. They refunded my return for free and in full with no fees, excuses or delays. From my experience they do good business

April 1, 2025
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Reply from Rosec Jewels

Hi Cheston,

Thank you so much for this amazing review—it truly made our day (and might’ve caused a few happy squeals in the office 😄).

We work hard to keep our promises to every customer, and hearing that your experience reflected that means the world to us. Your kind words are like sparkle to our gemstones—they inspire us to keep creating beautiful jewelry pieces and keep our standards shining bright.

Our customer service team is basically powered by coffee and compliments like yours, and they’re always on a mission to solve every customer’s query faster than you can say “ring size mix-up”! Your appreciation is a huge win for the whole team.

And hey, feel free to brag a little—tell your friends and family how smooth your jewelry journey was with us (we won’t mind at all 😉). Bonus points if you share the love on social media—we’d be thrilled to be part of your story.

Thanks again, Cheston!
Wishing you both a sparkling future 💍✨

Rated 5 out of 5 stars

Gold and emerald ring

I ordered a gold and emerald ring and it was delivered in time for what I needed it for and was exactly as advertised.

February 25, 2025
Unprompted review
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Reply from Rosec Jewels

Hi Jared,

Thank you so much for your kind review! We’re absolutely thrilled (and maybe doing a little happy dance 💃) to hear that the gold and emerald ring was exactly what you needed and just as advertised.

It honestly means the world to us to know we delivered on both style and timing—your words are the kind of sparkle that keeps us designing and creating with love and passion. ✨

Feel free to brag to your friends and family about your amazing taste (and where you got it from 😉), and if you’re feeling extra generous, give us a shoutout on social media—we’d love to be part of your story!

Thanks again for your support!

Warm wishes,

Rated 5 out of 5 stars

The ring looks awesome

The ring looks awesome. I was given updates about its delivery along the way. I was notified. The UPS guy asked my age and said, "good, cause you need to be 21 to receive the package." And i was like, "what? what if i wasn't older than 21?"

April 16, 2025
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Reply from Rosec Jewels

Thank you so much for the kind words! We're thrilled to hear that you love the ring—it truly means a lot to us and keeps our whole team inspired to keep crafting beautiful pieces for wonderful customers like you. 💍✨

As for the UPS guy—yep, he was just doing his job! For precious items like this one, UPS requires the recipient to be 21+ or have a guardian sign for it. Gotta keep the bling safe, right? 😄

And to answer your golden question: "What if I wasn’t older than 21?" — well, then that stunning ring would’ve had a quick detour to someone else at home who is! (Probably while sneakily trying it on first, let's be honest. 😅)

We’d absolutely love for you to spread the sparkle—tell your friends and family about us, and don’t forget to show off your gorgeous new jewelry to the world! Snap a pic, flaunt it, and tag us on social media so we can see you shining! 💖✨📸

Stay sparkling,
The Rosec Jewels Team

Rated 5 out of 5 stars

Got exactly what i ordered and more !

April 13, 2025
Unprompted review
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Reply from Rosec Jewels

Thank you so much, Dragos, for your kind words! We're thrilled to hear that you got exactly what you ordered – and more! Feedback like yours truly encourages us to keep crafting beautiful pieces that match and exceed our customers' expectations.

We’d love to have you shop with us again soon, and if you enjoyed your experience, feel free to spread the word with your friends, family, or even give us a shoutout on social media. It means the world to us! 💎

Warm regards,
Team Rosec Jewels

Rated 5 out of 5 stars

My first jewelry from here is beautiful …

My first jewelry from here and it came with a beautiful gift I love my jewelry it’s exactly how it was detailed and the size is correct. Delivered on time most importantly I like that this company said that the money goes towards supporting feeding children and families need

April 4, 2025
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Reply from Rosec Jewels

Thank you so much for your kind words! We’re absolutely thrilled to hear that you love your jewelry and the gift that came with it. 💖 It means the world to us to know that everything—from the design details to the sizing and delivery—met your expectations.

We’re also so glad you appreciate our mission to support children and families in need. Your purchase truly helps make a difference!

If you really loved your experience, we’d be so grateful if you shared it with your friends, family, or even a quick post on social media—it helps us grow and continue doing what we love. ✨

We can’t wait to have you shop with us again soon. There’s always something special waiting just for you!

Rated 5 out of 5 stars

Love our Rings

I love that they sent us a ring sizer 1st to ensure accurate ring size which came quickly, luckily they offered that or I would have ordered the wrong size for me and my Fiance. The rings are perfect, we love them. Overall, great experience.

April 10, 2025
Unprompted review
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Reply from Rosec Jewels

Hi Simone,

Thank you so much for your lovely feedback! 💍 Your kind words truly mean the world to us—they inspire and encourage our team to keep crafting beautiful gemstone jewelry with love and care. Knowing that you're happy makes us just as happy!

We’re so glad the ring sizer helped make the experience smooth and the fit perfect for both you and your fiancé. That’s exactly the kind of joy we aim to deliver!

If your shopping journey with us was a great one, we’d be grateful if you could spread the word among your family, friends, or even on social media—it helps us share more smiles and special moments with others too. 😊

We’d love to have you shop with us again—we truly enjoy serving you and hope to do so many more times in the future!

Rated 5 out of 5 stars

Loved the ring but a stone fell out 2…

Loved the ring but a stone fell out 2 days later .
Updated 4 28 2025: rosecjewels sent a prepaid label and i returned the original ring. Rosecjewels sent a new ring which I received last week. Beautiful ring and great customer service!

March 20, 2025
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Reply from Rosec Jewels

Dear Jennifer,

Thank you so much for sharing your feedback with us. We're truly sorry to hear that a stone fell out of your ring just two days after receiving it. We completely understand how disappointing this must be — especially when you’ve ordered something new with excitement, only to have an issue arise so soon. Please accept our sincerest apologies for this experience.

We want to make things right for you. You can choose either a free replacement or a full refund, whichever you prefer. Our team will be reaching out to you shortly to assist you with the next steps, and we will ensure this does not happen again in the future.

If you ever need any further assistance, please don’t hesitate to contact us directly at info@rosecjewels.com. We're here to help, and I assure you, we will make sure you receive a full resolution.

Rated 5 out of 5 stars

Shipping was very prompt

Shipping was very prompt. My ring is beautiful. I love it. Thank you

March 31, 2025
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Reply from Rosec Jewels

Thank you so much for your lovely review! We're thrilled to hear that you love your ring and that it reached you promptly — that truly means a lot to us.

Your kind words encourage our team to keep delivering beautiful pieces and memorable experiences. We’d absolutely love to have you shop with us again!

Don’t forget to share your sparkle on social media and tag us — we always enjoy seeing our jewelry out in the world 💍✨

Rated 5 out of 5 stars

Beautifully made ring

Beautifully made ring. It's super sparkly and looks even more beautiful in person. Love it!

March 3, 2025
Unprompted review
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Reply from Rosec Jewels

Thank you so much for your kind words! We're thrilled to hear that you love your ring and that it sparkles just the way you hoped. 💍✨

We’d love to see how you style it—feel free to tag us on social media! And whenever you're ready to add another beautiful piece to your collection, we’ll be here to help. 💖

Thanks again for choosing us!

Rated 4 out of 5 stars

Cloudy stone, good customer service

The stone , a sapphire, was cloudy and lifeless, so very disappointed in that. But, the customer service was good. They gave us a full refund after we mailed it back. Also good communication through WhatsApp.

March 13, 2025
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Reply from Rosec Jewels

Dear Stephanie,

Thank you for your feedback. We sincerely apologize that the sapphire did not meet your expectations. Quality is our top priority, and we regret that this mistake happened. Please rest assured that we are taking steps to ensure such an issue does not occur again.

We truly appreciate your kind words about our customer service, and we would love the opportunity to make it up to you. If you give us one more chance, we promise to provide you with a gemstone that meets the highest standards—leaving no room for disappointment.

Looking forward to serving you again!

Best regards,

Rated 5 out of 5 stars

Beautiful product

Beautiful product, exactly as described. Phenomenal communication and delivered quickly! Excellent experience!

March 26, 2025
Unprompted review
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Reply from Rosec Jewels

Thank you so much for your wonderful review! We’re thrilled to hear that you love your purchase and had an excellent experience with us. 💎✨

We’d love to see you shop with us again soon! If you’re enjoying your jewelry, feel free to share your experience on social media and spread the word to friends and family—it means the world to us. 💖

Looking forward to serving you again!

Rated 5 out of 5 stars

Sterling silver 2ct sapphire studs

The earrings I bought came very quickly, and they are beautiful! Very nice quality!

March 26, 2025
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Reply from Rosec Jewels

Dear Stephan,

Thank you for your fantastic 5-star review! We're thrilled to hear that you love your sterling silver sapphire studs and that they arrived quickly. Your support means the world to us!

We’d love to see how you style your beautiful jewelry—feel free to share it on social media and tag us! If you truly love your piece, we’d appreciate it if you spread the word to friends and family. We look forward to serving you again soon!

Rated 5 out of 5 stars

My original order was lost by UPS but I…

My original order was lost by UPS but I was sent a replacement that arrived in great time with no fuss. Fantastic customer support!

March 7, 2025
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Reply from Rosec Jewels

Thank you for your kind words and for sharing your experience with us! We’re delighted that your replacement order arrived smoothly and that our customer support met your expectations. Your feedback truly encourages us to strive for even greater perfection in crafting our gemstone jewelry.

As always, we promise safe, secure, and insured shipping, ensuring your package reaches you with care and reliability. We’d love to see you shop with us again and hear more about your experience! If you’d like, feel free to share your thoughts on social media and tag us—we’d love to feature you!

Looking forward to serving you again. 💎✨

Rated 5 out of 5 stars

Amazing service and beautiful…

Amazing service and beautiful jewellery. I was impressed at the communication informing me of my purchase and delivery.

March 18, 2025
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Reply from Rosec Jewels

Thank you so much for your amazing review! 😊 We're thrilled to hear that you loved our service and jewelry. Your kind words mean the world to us!

We’d love to see you shop with us again, and if you ever have any questions or concerns, feel free to reach out—we’re always here to help.

Don't forget to share your beautiful jewelry on social media and tag us! We’d love to feature your stunning pieces. ✨💎

Happy shopping! ❤️

Rated 4 out of 5 stars

I absolutely love and adore my ring

I absolutely love and adore my ring. And Ivery much appreciate the help I got from this store. My only issue was the delivery part of my package/ring.

March 12, 2025
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Reply from Rosec Jewels

Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you love and adore your ring—it truly means the world to us. 💍✨

We sincerely appreciate your support and are sorry to hear about the delivery issue. Please know that we’re always working to improve our service, and we’ll make sure your next shopping experience is even smoother.

If you ever need any assistance, feel free to reach out—we’re always happy to help! We’d also love to see how you style your beautiful ring, so feel free to tag us on social media. Looking forward to having you shop with us again! 💖

Rated 5 out of 5 stars

Excellent service and great product!

Excellent service and great product!

March 12, 2025
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Reply from Rosec Jewels

Thank you for your amazing 5-star review! Your kind words truly encourage our craftsmanship and inspire us to continue creating beautiful jewelry. We're so glad you loved our service and product!

We’d love to see you shop with us again—be sure to explore more stunning pieces on our website. Also, if you share your jewelry moments on social media, don’t forget to tag us! It means the world to us. 💖

Rated 5 out of 5 stars

Rosec Jewels was terrific to work with

Rosec Jewels was terrific to work with. Their prices are excellent and their customer service exceeded my expectations. I will definitely buy from them again.

February 25, 2025
Unprompted review
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Reply from Rosec Jewels

Thank you so much, Garry, for your wonderful review! 💖 We're delighted to hear that you had a great experience with Rosec Jewels and that our prices and customer service exceeded your expectations. We can't wait to serve you again! 😊

If you ever need any assistance or have any questions, feel free to reach out—we're always happy to help! Happy shopping! 💎✨

Rated 5 out of 5 stars

Beautiful!

March 8, 2025
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Reply from Rosec Jewels

Thank you for your beautiful review! 🌸✨ We're so glad you loved it! We’d love to have you shop with us again soon. Happy sparkling! 💎💕

Rated 5 out of 5 stars

Nice we love it

Nice we love it

February 25, 2025
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Reply from Rosec Jewels

Thank you for your amazing review! 🌟 We're thrilled that you love it! Your support means the world to us. We can't wait to serve you again—happy shopping! 💎✨

Rated 5 out of 5 stars

Good communication

Good communication. Liked the product

March 7, 2025
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Reply from Rosec Jewels

Thank you for your wonderful review! We're thrilled that you had a great experience with our service and loved the product. Your support means so much to us! We look forward to helping you find more beautiful pieces in the future. Happy shopping!

Best regards,
Rosec Jewels Team

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