RoseHosting Reviews 95

We have moved our business site, quite a complex one at that, to Rosehosting a few months ago. Fantastic support during the migration and after that. Uptime is better than advertised and support is super fast when we manage to break something. Couldn't be happier, everything is much better than the previous host we were with, which I don't even want to mention.

Thanks Rosehosting.

Great support all support staff are knowledgeable they will walk through you on your problem to fix. Great support 1001% Guaranteed!

== Review last updated 26th May 2019 ==

We signed up with RoseHosting for a managed VPS service late 2018. Their reviews looked pretty good compared to some of the competition, and the pricing was reasonable. The other option we were looking at was SiteGround, who gets consistently amazing reviews.

Initial experience was not good. We were put onto an ancient (8 year old CPU) DDR3 machine, which was deathly slow. Confronting support (since they advertised DDR4 servers....) we were told that running benchmarks is against the ToS! No apology was provided, but we were moved to a better performing server, and we are presently happy with the current performance.

It started out... ok. We experienced occasional downtime, but it didn't appear to always be server related, since sometimes the RoseHosting main website went offline at the same time as our site, which suggested possible network issues.

The support team seemed responsive, and it was easy to get onto live chat. However, even when we asked, they offered nothing in the way of explanations of what caused the outages. This is our main business website - if our website goes down for any serious length of time we stand to lose a lot of money. While outages were generally short, at rosehosting they seem to occur more frequently than with other hosts - even compared with the cheapest budget hosting company that I currently use.

I kept hoping that things improve from here, as it is hard to find good reliable hosting, so good hosts should be treasured like gold. But I continued to be disappointed.

On 26th of April, Rosehosting suffered a major outage with their core network hardware, which took both our and theirs site offline for well over 2 hours. It took over 1hr for the outage to be posted on their network status page. I would have expected some redundancy on all core routing hardware, but perhaps there was a failure that affected that too.

Following this outage, I have provided a copy of the reply that Rosehosting sent to me below, at the end of my review. Make of it what you want – I don't think I need to add any more. For anyone that is curious, our main site is now sitting safely with SiteGround.

One other thing to be aware of that especially concerns me (and I hope it's not true!) it looks like there's credible claims of review sock-puppeting from RoseHosting occuring. So make sure you inspect reviews thoroughly.

=== Past Site Downtime (outage > 5 minutes) ===
• 26th April 2019: 2hrs 38min - Entire Rosehosting website and my site were all down.
• 11th April 2019: 40 minutes
• 9th April 2019: 13 minutes
• 25th March 2019: 11 minutes
• 15th Feb 2019: 18 minutes
• 29th Jan 2019: 7 minutes
• 4th Oct 2018: Signed up to Rosehosting - no outages that year!

===========
26th April 2019

Hi Mr. P,

We are sorry that you went through another outage earlier today. This outage was due to a catastrophic hardware failure of one of our switches, a failure that we had no prior warning about. We handled this issue in the fastest time possible. We also understand that you expect the service to be available 100% of the time and unfortunately that was not the case for you today and in the past few months. Unfortunately, hardware fails with no warning sometimes, and it will continue to fail as all hardware does sooner or later. This was due to an unfortunate series of events that mostly affected the equipment you specifically were hosted on. No other customer has seen so many outages and the experience you had is in no way typical for our average customer or for our service in general, which has been stellar since 2001.

Our biggest priority is the satisfaction of our customers and it appears that in your case we failed to deliver and your satisfaction with our service has never been worse. Because of this we feel you will be much better served elsewhere, which is why we are sorry to inform you that we will be terminating your services and closing your account at the end of May (05/31/2019). We will also refund your payment for April and will not bill you for the month of May while you arrange to move your data to another provider. In addition, our admins will be ready to help you with your outgoing migration.

Thanks for your understanding and we apologize again for the inconvenience.

Customer Service
RoseHosting.com

=============

Avoid this provider at all cost. We are a small non-profit Association that had our web site developed then hosted with RoseHosting. The site cost us about $3000. Once this site was installed we set up auto-pay and they continued to bill us annually with no problems. When our credit card on file expired in January after the 3rd year of auto renewing; they sent automated email reminders which were not received on our side. We were advised by some of the association members in early February that our site was down. We followed up with Rose Hosting immediately and their billing and support said they had deleted all of our data and there was no way for us to pay a re-reinstatement fee to have our site and data restored. This was done on the 27th day of January. Also, they had made no effort to call or text us to notify us the billing had expired before deleting all of our data. In addition when we spoke to the billing support they were highly unprofessional. Your data is definitely not backed up or secure with this company and they do not have your best interest in mind.

The best team ever, they helped me in all the process, I have a great experience working with them, the server runs quicky and the efficiency of the team is remarkable, I am glad to have them as part of my team.

thank you very much!
Angela

absolute crap. never fixes anything.

doesnt know http from an ip address..its always about the ip address...yours or thiers..problem has nothing to do with an IP address- but they insist on asking anyways bc theyre so dumb and script kiddied.

doesnt know jack about setup nor hosting of websites. Doesnt install web panels at all- you have to ask for them. They are not preconfigured on the server images. Does not offer LAMP- offers LAMP as a "feature" of the operating system. Its up to you to setup and install the full taco.

Ive been hosting for years- 7 companies and 13 complaints to ICANN for a domain that according to copywright law is legally my IP. Wants to vendor lock it in again by updating ICANN. I refuse the lockout.

needs to hand over my domain, its keys etc at once -before getting sued w a president approved IP lawsuit.

This subcontracted to hell company thinks things are a game- I bet the same arsehat writing my inbox is complaining here. Thats how small the non-existant company is.

If it existed- it would have a CEO, a CFO listed publicly. NONE are showing. Thats standard business practice AFTER LESS THAN ONE YEAR. I just folded a business. Its common business knowledge about publicity of information after filing legally required documents.

Not throwing this back at me- you convinced me to hand over my domain- offered no assistance, blacklisted my IP address, my credit card, my domain name-- then want to debate the fact that your servers are refusing to load images. AND THEY WERE.

This is not my fault and when confronted about it- you closed my account because you dont give a damn about your customers.

If companies are getting repeated minus anything stars it because they need to resolve problems- not pass the buck , not play the blame game.

I charge 20mil for defamation.
This is the truth.

Im a certified Admin- have been so since 2001. I have two active(A plus, netware 5)- one inactive certifications(MCP). I am finishing my bachelors after 10 years of rough seas with bad colleges and life.

I have an above TS security clearance with the DoD.
I worked as a naval media mate. If I cant be trusted to give an HONEST review- nobody can. AND comments of said nature are slander.

tech support is nonexistant.

dont know what this company has been formerly- but obviously not in IT for as long as it claims to have been. if so- I would have heard about it(I was in college when they came online). I was ONLINE then under a different TRADEMARK.

They did reimburse me (TODAY 9-20) after fighting with them over my money.

Never coming close to a company like this ever again. At least hostgator sounded dumb- and I could tell from 3am ignorance that some idiot left the startup script in crashed mode.

Needless to say im not with them anymore, neither.

Needs to apologze to ICANN- which needs to apologize to me- about my OWNERSHIP of MY DOMAIN TRADEMARK and immediately provide the unlock sequence without any more bs. There is no I..I..I..I I..you are trying to lock me out of my domain as we speak w ICANN by not notifying them of my refusal to agree with thier lockout.

DOMAIN updates seize domains for 6mos.

I told you not to do this. YOU DID IT ANYWAY. You owe me 6mos of downtime while I CANNOT use my domain name- AND the cost of anew temporary one, AND the BY THE HOUR FEE at 35/hr to update my website THAT YOU CAUSED by your negligence.

--NO, I dont need you nor ICANN.
I DO have a working .BIT domain- two of them and they are LIVE as we speak with over 25 nodes each.

But after five years- WHEN I OWN THE TRADEMARK and COPYWRIGHT- (it doesnt need to be filed for) this is where I draw the line. When I am about to go public as an organization (.ORG) is not the time to screw with me.

Hand over the domain or both you and ICANN are risking a international lawsuit.

Hows this for your lawyers?
You can subtract three more stars.

I have used Rosehosting for the last 3 years and their service has been excellent. I would not hesitate to recommend this hosting service, for newbies like me (who dabbles but has no formal training and uses their tech support to manage all the difficult stuff) to an experienced user who wants complete freedom to manage their server the way they want to. I have used Rosehosting tech support to install SSL, to ask silly questions in the middle of the night (including a memorable occasion when I upgraded my maria database and lost all my info!) and they are always polite, efficient and responsive.

Amazing support. I managed to completely mess up our live Odoo database, shutting down all of our production and fulfillment systems, and they responded promptly. I don't know what I would have done without their support! Highly recommended.

They are the best. I was new and they answered me each and every question. 24/7 online. What else you want?. They helped me to set up everything including set up email address. THEY ARE THE BEST.

Been with Rose Hosting for about 1 year. I am extremely impressed with them. The uptime is the best I've ever encountered with a hosting company. Any questions are promptly answered in the support tickets. I cannot imagine a better hosting company that Rose Hosting.

My initial Rosehosting experience is great. I gave their support team a pretty hard task about the mail server configuration I want to have and they passed it with flying colors.
I'm looking forward to truly experience their support and hosting.

I'm really impressed. They migrated my cPanel accounts, converted them to DirectAdmin format (not one host has did this for me so far) and fixed every mistake that my domains had.
I would have spent days and money to complete this.
My first impression from their server and support is second to none. They were brilliant and I hope they'll continue to be.
Great work RH.

Whenever I need help Rosehosting is there for me! They are very professional and friendly in the way that they handle issues. Compared to other hosting companies that I have used over the last 17 years I feel that the staff at Rosehosting are by far the best. If you want or need a company goes above and beyond other hosts you may want to try these guys, they are fantastic.

I like their service, especially the fully managed support feature.
I will refer friends and clients to Rosehosting. They sure deserve it.

They are just customer centered ! Instead of making you buy a higher plan for example , they help you to use your current server as much as possible. I hope they continue this quality.

The support that Rosehosting provides is brilliant. This is what I've been looking for in the web hosting industry. A support team that is always online and willing to really help.
Good job RH. Long it may continue.

Been a customer since 12/2015 - it's probably one of, if not the best business decision I've made. With online presence being paramount in today's environment - I'm very glad I chose Rosehosting. Their support truly has been outstanding, 24/7. 9 out of 10 times, I have my issues resolved under 10 minutes! When it's taken longer - it's because I've slowed them down ;)

Cannot recommend them highly enough. Period.

Rosehosting is the best host that I ever used. Their unconditional support is what I needed all along. My previous hosting experience was horrible and the support team was turtle-slow.
Now with Rosehosting i don't wait for days for replies. There is always someone online that can help and that is why they are on the rise.
Managed support at it's finest.

Hello.
I've been through several hosting after I started using the services of rosehosting. I did not need more change. The support and fast and efficient. I hope it continues so long;)

I ask a lot of a hosting company. After months of research my specs for our new hosting was 2 pages in length. I had high hopes.

Rose Hosting knocked it out of the park. Their tech support is more knowledgable than anyone I have ever worked with. Our page load times are down to 1.3 seconds. That means a ton more leads for us, and our leads are worth $500 each.

If you need a high-performance hosting company then you absolutely have to consider Rose Hosting. I highly recommend them.