roselabel.com Reviews 99

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the products, frequently highlighting their high quality, unique designs, and the use of natural materials. Many express satisfaction with the fit and elegance of the clothing, often receiving compliments when wearing items from the brand. The overall sentiment regarding the products and their quality is overwhelmingly positive. However, some people were dissatisfied with aspects of their order and the return policy. Several customers reported issues with delayed deliveries or orders not arriving at all. There were also concerns about receiving items that did not match the product description, particularly regarding fabric composition. A number of reviewers found the return process problematic, citing difficulties with return addresses, unexpected shipping costs to China, and delays in receiving refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the beautiful... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the fabric,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers report significant issues with the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast and professional... See more

Based on these reviews

Rated 5 out of 5 stars

Roselabel exceeded my expectations! The Colette Set is definitely the new favorite set in my closet and a wardrobe staple for years to come. I didn't expect this set to be so NICE, it's like a set... See more

Rated 5 out of 5 stars

Now have purchased 4 items from Roselabel. These are all well made, good quality fabrics and generous relaxed fits. They are a little pricey but if requiring something special I would recommend. My on... See more

Rated 5 out of 5 stars

I recently received two 100% silk dresses from Rose Label and was so impressed with the quality and fit. It's hard to find unique clothing with natural materials (silk, cotton, linen, etc.) nowadays a... See more

Rated 5 out of 5 stars

I’m absolutely in love with my wool coat! The quality is outstanding — it’s warm, beautifully made, and stylish. The whole experience was seamless from start to finish. Customer service was excellent... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

99 reviews

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Replied to 3% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I now have 3 pieces from Rose Label and…

I now have 3 pieces from Rose Label and am looking at a fourth. The shipping is fast. The garments are fresh and beautifully packed. As for the ieces, they have been stunning and have received many comments. The two most recent are linen and flax and the fabric and design are unique and original. I am the typical 2X and the items marked M-2X truly are large enough for me, leaving extra room for sweep and loose fit. Flattering and elegant. One word of caution though - the armhole or sleeve width is smaller than the usual 2X and may be too small for some. Perhaps customer service can have all of the measuremnts on
hand for enquiries. I love this label and it makes my day to feel I have something unique and special to wear.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Took 2 mos to receive a return credit

I ordered a dress and returned it. I paid $32 for postage to China. They received my return in late June and I did not receive my credit until late August. I inquired repeatedly and each time was told I had been credited but that was not true. Remember I lost my original shipping plus paid $32 to return. They do not give you a label and their address will hardly fit on the USPS form. I would not buy from them again although they have pretty clothes. Not cheap.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased 3 dresses and recently…

I have purchased 3 dresses and recently bought a coat that is being shipped now. Love your clothes! They fit well and are beautifully made. I get many compliments when I wear one of my dresses. I can hardly wait for my wool coat to arrive!

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two dresses

I ordered two dresses on August 21st 2024 (order # RL4442). It took about 4 weeks to get order. Quality of the items was poor and didn'tmatch description. Despite the "easy free return policy" it took me 3 emails to get return instructions. More then $70 return shipment cost. After I send them return shipment conformation I never heard from them again and never got refund for the dresses.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

10 out of 10!

Great quality of the products and unique designs. Reliable and fast delivery.

July 30, 2025
Unprompted review
roselabel.com logo

Reply from roselabel.com

Thank you very much for your kind review. We’re pleased to know that you enjoyed the quality and design of our products. We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Bought this dress for work

Bought this dress for work. Very comfortable and beautiful fabric.

August 22, 2025
Unprompted review
roselabel.com logo

Reply from roselabel.com

We’re so glad to hear your positive feedback. Thank you for recognizing our quality and service.

Rated 1 out of 5 stars

horrible

horrible
i never received my order
customer service never replied

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Comfortable Elegance

My dress arrived quickly and was exactly as pictured. It’s comfortable without looking “sack-like” and can be dressed up or down. Good quality and elegant. I’m going to buy another one in a different print!

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Fabric is not silk

Fabric is not silk, requested a return and I was "approved," but have to pay my own postage to send it back to China! Glad I checked here, I figured I'd never get the refund and they'd keep the dress to sell it to some other sucker.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! Returned an item following their return policy. Cost me £25 to return to CHINA.
Still no refund or response to my emails after months! 😡

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

My wife ordered 4 dresses (for about…

My wife ordered 4 dresses (for about $500) on Roselabel.com in the first week of March. We have heard nothing from the company about delivery of these dresses and have sent several emails to follow up, but have not received an answer to any of them. I suggest people be very careful with this website as our experience has been that they took our money but did not provide the dresses, and it is 2 months since we ordered them.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy!!!!

Hi Don’t buy!!!!

Dont buy anything from Rose Label. If you want to send it back, they give you an adress in China and then they dont accept the parcel and it goes back to you And you have to pay again. The fabric is not silk and looks cheap

December 17, 2024
Unprompted review

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