Booked a Bentley yesterday night at Rotana, great experience the car is amazing very comfortable and smooth, the team is always ready to help anytime of the day🥰 Best experience ever will definitely... See more
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Full lack of transparency. Not a single word about the cost of exceeding the mileage limit was mentioned in the correspondence. At the time of return, they first said it would be 15 AED per km, then 1... See more
Company replied
Cars with issues, deactivated airbags, dashboard warning lights on, strange noises, malfunctions! I rented three cars, and every single one had problems.
Company replied
Stay away. I was explicitly promised a 2025 model G-Class. Instead, I received a G-Class from model year 2020, with visible damage throughout. The condition was catastrophic—one of the rear tir... See more
Company replied
Company details
Written by the company
Rotana Star Rent A Car is a Dubai-based luxury car rental company specializing in supercars, exotic cars, premium SUVs, and high-end vehicles from leading international brands. We offer daily, weekly, and monthly rentals, flexible booking options, vehicle delivery across Dubai, and responsive customer support. Our fleet also includes selected economy and family cars, while our core focus remains delivering a premium rental experience for tourists, residents, and business travelers.
Contact info
Saratoga Building, Barsha 1, Dubai, UAE, Dubai, U.A.E.
- info@rotanastar.ae
- rotanastar.ae
2.1
Poor
31 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Absolute gangsters
Absolute gangsters - do not use this business under any circumstances. The car was hired and returned with a slight scrape on the alloy, they have held my son to ransom, scared the life out of him and took his fingerprints and charged him £3000. It is disgusting and criminal. I have the pictures and the letter off them for evidence.
12.6.26
You reply a year later!!!
Crooks you are you’ll have nothing but bad luck!!!
Hope you get shut down!!!
June 6, 2025
Unprompted review
Reply from Rotana Star Rent A Car
Dear Reviewer,
We take the allegations in your review very seriously, particularly the references to detention, fingerprints, and a charge of £3,000.
We are currently unable to identify the booking or verify your relationship to the rental from the information provided. Please share the booking reference, renter’s name, rental dates, vehicle details, and the documents or correspondence you referred to through Trustpilot’s information request.
Our management team will review the rental agreement, vehicle condition records, any damage assessment, payment history, and all communication connected to the case. For privacy and legal reasons, we will not discuss individual customer or dispute details publicly.
Rotana Star Rent A Car Management
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Five stars
Great company to deal with. Always deal direct and you really do get what you pay for. Thank you I’ll definitely be using you again 😀
May 24, 2025
Unprompted review
Reply from Rotana Star Rent A Car
Dear Dave,
Thank you for your excellent review and continued trust. We’re pleased to hear that you had a straightforward experience and received the value and service you expected.
We truly appreciate your support and look forward to assisting you again on your next visit to Dubai.
Rotana Star Rent A Car Team
They wont return your deposit
They wont return your deposit, even though the car was brought back in perfect condition. The staff is very very complicated to communicate with. Its pretty much a scam. Also the car i got was in a bad condition and had some problems
April 14, 2025
Unprompted review
Reply from Rotana Star Rent A Car
Dear Tommi,
We apologize for the experience described and for the delay in responding to your review. We take concerns regarding deposit refunds, vehicle condition, and communication seriously.
As some time has passed, we are currently unable to identify the rental from the information provided. Please share your booking reference, rental dates, contact details used for the reservation, and any relevant payment or vehicle condition records through Trustpilot’s information request.
Our management team will review the deposit status, return inspection, vehicle condition records, and communication history connected to the booking. For privacy reasons, we will not discuss individual financial details publicly.
Rotana Star Rent A Car Management
very good scammers here in dubai
very good scammers here in dubai, they give other car with more kms, they give shit car.
they coming late for 1 hour, then they say me they will give the car what i order in 3-4 hour, they do not anwer me... and 1.000 more things.
do not take car with that company if you wanna be happy and enjoy in life
April 16, 2025
Unprompted review
Reply from Rotana Star Rent A Car
Dear Carlos,
We apologize for the experience described and for the delay in responding to your review. We understand how frustrating it would be to receive a different vehicle, experience a delivery delay, and then not receive clear updates.
As some time has passed, we are currently unable to identify the booking from the information provided. Please share your booking reference, rental dates, contact details used for the reservation, and the vehicle details through Trustpilot’s information request.
Our management team will review the vehicle originally booked, the vehicle delivered, the mileage and condition records, the delivery timeline, and the communication history connected to the reservation.
Rotana Star Rent A Car Management
These are the biggest scammers in…
These are the biggest scammers in Dubai. Every time I’ve rented a car from them, they’ve lied about something. They always deliver the wrong car, and there’s always some excuse. This was the last time—I won’t have any more patience for them.
Do not rent a car from them! They are complete frauds. Every time they show up, there’s a new issue—suddenly, the car has more mileage than agreed, or something “happened” to justify extra charges. Even when I had video proof, they still tried to scam me. They constantly attempt to blame customers for damages, like scratched rims, that were already there.
One of their biggest scams is the so-called “free deposit.” They promise no deposit is required, but then, at the last minute, they demand an extra 500 AED for some made-up reason just to make the deposit “free.”
Avoid them at all costs. Biggest scammers in Dubai!
February 28, 2025
Unprompted review
Reply from Rotana Star Rent A Car
Dear Tomislav,
We apologize for the experiences described and for the delay in responding to your review. The concerns raised regarding repeated vehicle substitutions, mileage discrepancies, damage assessments, and the AED 500 charge require a detailed review of the relevant bookings.
As your review refers to multiple rentals, please share the booking references, rental dates, contact details used for the reservations, and any supporting photos, videos, invoices, or correspondence through Trustpilot’s information request.
Our management team will review the vehicle allocation, pre- and post-rental inspection records, mileage records, damage assessments, and the basis of any additional charge. Vehicle terms, pricing, and any applicable fees should be communicated clearly before the rental begins.
Rotana Star Rent A Car Management
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Absolutely amazing experience
Absolutely amazing experience. Great from saira and nazakat who showed excellent customer service and sorted me out a car within 1hour highly recommend!
I was let down by another company (mkrentacar) however Rotana helped me loads
July 28, 2024
Unprompted review
Reply from Rotana Star Rent A Car
Dear Esa,
Thank you for your excellent review and recommendation. We’re delighted to hear that Saira and Nazakat provided you with fast, helpful, and professional service and arranged a vehicle for you within an hour.
We truly appreciate your trust in Rotana Star Rent A Car and look forward to assisting you again on your next visit to Dubai.
Rotana Star Rent A Car Team
Reply from Rotana Star Rent A Car
Dear Mohamad,
Thank you for your 5-star review and recommendation. We’re pleased to know you had a great experience with Rotana Star Rent A Car. We truly appreciate your support and look forward to serving you again in Dubai.
Rotana Star Rent A Car Team
I had a wonderful experience
I had a wonderful experience , the prices are incredible !!
February 2, 2024
Unprompted review
Reply from Rotana Star Rent A Car
Dear Ahmed,
Thank you for your wonderful review. We’re delighted to hear that you had a positive experience and found our prices competitive. We appreciate your trust and look forward to assisting you again on your next rental in Dubai.
Rotana Star Rent A Car Team
I had a fantastic experience with cat…
I had a fantastic experience with cat rental from ROTANA STAR . The process was smooth and hassle-free from start to finish. The staff was incredibly knowledgeable and helped me choose the right equipment for my project. The equipment itself was in excellent condition and performed flawlessly. I highly recommend ROTANA STAR for anyone looking to rent construction machinery or equipment. Great service !! ❤️
April 12, 2024
Unprompted review
Reply from Rotana Star Rent A Car
Dear Ahlem,
Thank you for your 5-star review and kind words about our fleet. We truly appreciate your support and are pleased to know you had a positive experience with Rotana Star Rent A Car.
We look forward to serving you again on your next rental in Dubai.
Rotana Star Rent A Car Team
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The best fleet in uae
June 30, 2024
Unprompted review
Reply from Rotana Star Rent A Car
Dear Rabea,
Thank you for your 5-star review and kind words about our fleet. We truly appreciate your support and are pleased to know you had a positive experience with Rotana Star Rent A Car.
We look forward to serving you again on your next rental in Dubai.
Rotana Star Rent A Car Team
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