I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more
Company replied
The customer service team at RouteNote was incredibly fast in responding and attentive to my needs. They're super easy to talk to and willling to answer any questions one might have.
Company replied
I just love their support, they address your issue on time without wasting time, they are the best very best and i almost went to sound on but those ones don't value nigerians like routenote does.... See more
Company replied
Company details
Written by the company
Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!
Contact info
Kernow House, Gas Hill, TR1 2XP, Truro, United Kingdom
- support@routenote.com
- routenote.com
3.3
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my experience so far
Very happy with my experience so far. They make it simple and suitable for all
June 23, 2026
Unprompted review
Reply from RouteNote
Hey,
We’re grateful that you took the time to leave us a review. Thanks a lot!
- Alana
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If you are an upcoming artist
If you are an upcoming artist, I advise you to use Route Note because I was just seeing my colleagues' songs available on all digital platforms but mine are only on YouTube 😭😭.This was disappointing but now I'm happy I'm available on all digital platforms 😂. Here I'm just waiting for YouTube to change my channel to official for the artist and get a tick.
June 23, 2026
Unprompted review
Reply from RouteNote
Hi,
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
- Alana
Helped me get my albums moved to the…
Helped me get my albums moved to the right topic and stayed with me through the process. Thanks for the support team.
June 22, 2026
Unprompted review
Reply from RouteNote
Hi Harris,
Amazing feedback. Thank you so much for giving us 5 stars!
- Alana
Best company ever to do it
Best company ever to do it, especially to upcoming artists with low finances, top tier service for free uploads, to most if not all streaming platforms, with a really tolerant support team.
June 22, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
- Alana
RouteNO
Hi! RouteNote is not reliable AT ALL. I have been waiting for nearly 60 days regarding my submissions and, this morning, I received an email stating that my music had not been accepted. No valid explanation or meaningful feedback was provided for this decision. I find this level of service extremely disappointing and unprofessional. Do not waste your time my friends! RouteNO
June 22, 2026
Unprompted review
Reply from RouteNote
Hi Nico,
Thanks for taking the time to leave this review.
Sadly, any final decisions made by our Moderation department are unable to be disputed as per the terms and conditions that are accepted upon a release being submitted for moderation.
Please see 4.2 on our Artist/ Label Agreement here:
https://www.routenote.com/rn/artistlabelagreement
- Alana
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I'm a beginner artist trying to upload…
I'm a beginner artist trying to upload my first song. I wanted to upload a song that was only 5 minutes long. The upload reached 99%, and I sat there for about an hour and a half watching the screen, but nothing happened. I tried again (around 10 times). I exported the file, and the file size became smaller. Then the system told me the bitrate was too low. I exported the file again at 320 kbps and tried to upload it once more. Now I'm still waiting, and it has reached 99% again without finishing. This process has taken me two afternoons for a single song upload. The lack of clear error messages made it extremely frustrating. Thank you, RouteNote. Your website is just a piece of shit.
June 20, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review, we're sorry you're having issues uploading your release.
Audio must be formatted in stereo as a FLAC or MP3 file. This must be at 320kbps/16 bit and the sample rate should be 44.1kHz. For more information on our audio formatting requirements, please refer to this article from our Support Hub:
https://support.routenote.com/kb-article/which-audio-file-formats-does-routenote-not-accept/
We've just launched RouteNote Convert which may be of use to you:
https://convert.routenote.com/
Our tools section has some great sites that can help you here, too:
https://routenote.com/tools
Please note, if you are an All Access or Enterprise user, we now accept WAV too - head here for more information:
https://support.routenote.com/kb-article/does-routenote-accept-hi-res-audio/
If your audio file is not uploading during the release creation process despite being the correct format, there are a few steps you can try that may fix the issue.
Before you follow these suggestions, have you tried clearing your cache and browsing history? Please also re-accept the site cookies and try using an incognito/private window.
1. Metadata Removal
You will need to remove all metadata, including artwork, that is attached to your audio.
You can do this easily on a PC - here's a link that will walk you through this:
https://www.winhelponline.com/blog/remove-mp3-album-art-embed-images/
If you are using a Mac, an app is available on the app store called 'Tag Stripper' that will perform the same function.
Our tools section has some great sites that can help you here too:
https://routenote.com/tools
2. File name conflicts
While we work to enable special symbols in our system, sometimes conflicts can arise. If your file name is particularly long or has special characters, please try renaming the file to something simpler before uploading.
3. Track bit rate
If you believe your track's bitrate is lower than required (320 Kbps), then you will need to change the bit rate of your track to meet the specified bitrate.
You can do this via the desktop version of iTunes (https://support.apple.com/en-gb/HT204310).
If you're still having difficulty with this, please attach one of your files via email (support@routenote.com) along with the UPC you're using and we'll try to identify the issue for you.
- Alana
Worst app/website experience ive ever…
Worst app/website experience ive ever known, website doesn't work is constantly glitching to the point im being robbed of my time and receiving nothing in return, 4 hours trying one release still nothing but games and glitches
June 21, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review, sorry to hear you're struggling with uploading a release. Please contact support@routenote.com to discuss this.
- Alana
I had a doubt with taxes
I had a doubt with taxes, and customer service take a long time to respond me, and the response isn't all clear, because I'll need a kind of invoice to pay taxes in my country.
I have my first single with RouteNote in revision proccess, and I hope they accomplish the one month revision period and publish my work. In this case, I think that I'll continue with RouteNote with a payment plan.
June 13, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review.
The earnings we send to you are not tax deducted. As such, you will need to file your tax in accordance with the tax regulations of your country. If you want to discuss this further please reach back out to our team.
For the latest information on review wait times, please take a look at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date. Our review times can vary, so checking the article regularly is advised!
Once your release has been approved, our distribution team will send it to your selected stores within 24 hours. Please then allow 7–14 days from the approval date for your release to be fully ingested across your chosen platforms.
Thanks again for your patience - we really appreciate your understanding.
- Alana
Really useful
Really useful. Respond to every question and the customer is a sweetheart!
June 20, 2026
Unprompted review
Reply from RouteNote
Hi Tony,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
- Alana
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Routenote helps me distribute my music
Routenote helps me distribute my music. I had a minor problem with an album not showing on YouTube and they helped me by resubmitting to them.
June 19, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for your 5-star review! We sincerely appreciate your feedback.
- Alana
This is a great distribution site
This is a great distribution site. You can do a lot with it. I recommend this service more than any other service. RouteNote is a great partner.
June 19, 2026
Unprompted review
Reply from RouteNote
Hi Steve,
Thank you for your extremely kind review here, it's much appreciated!
- Alana
Joke of an experience
I used RouteNote over 10 years ago to upload 3 EP/albums to Spotify among other platforms. Recently, I discovered that my music disappeared from the platform. I opened a support ticket and they are incapable of answering WHY they have taken down my music, and it's ONLY music written, recorded and produced by myself, so there is NO way that there are any copyright issues or anything like that. They've simply written that their decision is final, they can't say why, and apparently I can't upload any new releases to my account...
June 15, 2026
Unprompted review
Reply from RouteNote
Hi Ludovic,
Thanks for taking the time to provide further information regarding your review. Unfortunately, none of the information you've provided belongs to a RouteNote account so we're unable to assist further. Please email support@routenote.com, to discuss your account.
- Alana
I recommend RouteNote
I am a long-time user, and appreciate their efforts to be timely. So far, I have liked my experience, which includes polite conversations between us, and would readily recommend RouteNote to you all.
June 17, 2026
Unprompted review
Reply from RouteNote
Hi,
Thank you so much for this kind review, we really appreciate this!
- Alana
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Album re-upload
The in depth explanation of what caused the problem and how to prevent. 100% 👍🏽
June 16, 2026
Unprompted review
Reply from RouteNote
Hi,
Thank you so much for leaving this review!
- Alana
مشكلة البرنامج بطيء جدا بالتعامل معنا نتمناكم الافضل
Great experience from a featured site
But please you to speed up accepting the Igani added by us so the service would be preferred than excellent
Wish you success and lasting reconciliation
June 15, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for this review, we appreciate your feedback!
For the latest information on review wait times, please take a look at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date. Our review times can vary, so checking the article regularly is advised!
Once your release has been approved, our distribution team will send it to your selected stores within 24 hours. Please then allow 7–14 days from the approval date for your release to be fully ingested across your chosen platforms.
If you’ve set a sales start date that falls after this timeframe, your release will automatically go live on your selected date.
- Alana
GOOD SUPPORT
June 15, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for this review! It's much appreciated!
- Alana
Hello RouteNote Team,
Hello RouteNote Team,
Thank you for your service. However, I would like to share my honest experience as an independent artist.
The biggest issue with RouteNote is the very long approval time for music releases. It often takes much longer than expected for songs to be reviewed and approved, which can delay release plans and affect promotion schedules.
Another concern is the customer support response time. When artists contact support, it can take a long time to receive a reply, and this makes it difficult to solve urgent issues quickly.
RouteNote is a good platform with many useful features, but faster release approvals and quicker customer support would make a huge difference for artists.
Thank you for taking this feedback into consideration. I hope these areas can be improved in the future.
Best regards,
MAJESTE 🎵
June 15, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to leave this review, we value your feedback!
You can check out our up-to-date response times at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/
Unfortunately, our moderation times fluctuate constantly based on the volume of uploads we receive. We've recently received a high volume of submissions, which means that the queue for moderation is longer than usual.
We highly recommend keeping an eye on our moderation update article for the most accurate, up-to-date timelines, as that page is revised weekly to reflect these shifts: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
- Alana
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Emails were not seen and no response from routenote team
Dear Routenote Team,
My all emails sent by registered email was unseen or ignored by your customer care team . This is not good because my releases were under moderation from last 6 months but as your policy Your team can take as long as 1 Month to review and release a song .
But my releases still under moderation on my Dashboard and I get no response from last from routenote team
Registered USERNAME of routenote account
DHANOA Saab
June 12, 2026
Unprompted review
Reply from RouteNote
Hi,
Thanks for taking the time to provide further information regarding your review. I've looked into this and can see that every email you've sent has been responded to by us. Please refer to your correspondence with our team.
- Alana
Thanks to Routenote staff
Thanks to Routenote staff, they're very kind,always available and professional!
June 15, 2026
Unprompted review
Reply from RouteNote
Hi Carmine,
Thanks for this review, we really appreciate this!
- Alana
routenote kept me up to date with my…
routenote kept me up to date with my releases and also helpful with answering questions since i was a new member to this platform. i would highly recommand this platform if you wanna grow your listeners. great service and awesome staff.
June 15, 2026
Unprompted review
Reply from RouteNote
Hi Fez,
Thanks for this kind review! We're so pleased our team have been helpful!
- Alana
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