I ordered a side board, it arrived (with delay) totally damaged. I took immediately pictures and wrote an email to the company plus filled out the complain form. Nobody has contacted me yet, it’s been... See more
Company replied
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See what reviewers are saying
I ordered two ginormous paper lampshades from this company which has lovely homewares and they were slightly damaged. No faffing about at their end at all: replacement, refund or discount offered imme... See more
Top price, the article has been shown as not available after ordering, took 2 weeks and the order arrived, origin product and unbeatable price, thanks. Have been skeptical as the price was so low, but... See more
I ordered a ceiling lamp here since I chose a coupon with a discount after some online purchase. I loved the choice of the products and their design. I liked that unlike other online shops there was n... See more
Company details
Written by the company
Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
Contact info
Porfyrvägen 2, 23892, Nybro, Sweden
- +49 800 000 9761
- info@royaldesign.de
- royaldesign.de
3.9
Great
8K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super quick delivery
Super quick delivery. Product as described. Would order anytime from this shop
September 2, 2024
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Best price guarantee for designer items…
Best price guarantee for designer items and fast delivery. From now on, I will order my designer pieces here. Thank you!
August 31, 2024
Very good service
Very good service. Fast delivery and great customer service. The product is excellent and the quality is very high. Can recommend the store.
August 28, 2024
Product was delivered with a delay and…
Product was delivered with a delay and at the time we unwrapped - we realized that the sent some wrong items.
June 18, 2024
Reply from RoyalDesign
Dear Customer,
thank you for leaving a review.
We are sorry to hear some parts were incorrect.
Our customer service team has sent you an email request for further information, so we may help you solve this quickly.
We look forward to helping you further.
Kind regards,
Royal Design
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Great product, great service!
The product looks awesome, the price was super fair, delivery was faster than planned, package delivered to house door…just perfect!!!
May 31, 2024
Competitive prices and fast delivery
Competitive prices and fast delivery. Everything perfect!
May 22, 2024
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All Perfect!
May 18, 2024
No shipping until PayPal complaint
My articles weren't shipped for about two weeks without any information. When I sent an email to the customer support I was ignored. Only when I filed a PayPal complaint my articles were shipped and I got a tracking number.
I never got a response or an explanation for the delay. So the stuff this shop sells may be fine, but the customer support is not. I'll never buy from here again and strongly discourage anyone else from doing so.
May 4, 2024
Reply from RoyalDesign
Dear Customer,
thank you for leaving a review.
Unfortunately due to a technical issue there was a delay in the warehouse with your order which caused a delay. We are very sorry for this.
Our customer service team sent you an email update on the 2nd of May regarding the order, but we are sorry if this email has not been received and for the disappointment caused.
We hope, despite this, that you are happy with the order received.
Kind regards,
Royal Design
Fast delivery great product selection
Fast delivery and great selection of products.
Not my first order and definitely not the last one.
April 27, 2024
Fast and reliable delivery
April 17, 2024
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5***** Service.
April 15, 2024
Overall happy
Great website with fair pricing and good product descriptions. Clear communication via E-mail regarding order status and updates, quick delivery handled by DHL.
April 4, 2024
Reply from RoyalDesign
Dear Customer,
Thank you for taking the time to leave a review, it will help us get better.
We are very sorry if you received the wrong item from us and we understand the disappointment and inconvenience caused by this.
We have answered your email that you have send asking for further information so we can help you further.
Kind regards,
Royal Design
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The packing is a disaster
The packing is a disaster. Ordered three mugs and a fish plate. Only one mug is safe. The rest is all broken
March 21, 2024
Reply from RoyalDesign
Dear Customer,
Thank you for your review.
We are very sorry to hear items arrived damaged, and understand the disappointment this has caused.
We have sent you an email today requesting more information so we can arrange replacments for you.
Kind regards,
Royal Design
My order was shipped fast and without…
My order was shipped fast and without any problems.
March 12, 2024
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