Ordering on line with ease Collection also very easy and simple to use Machine was dirty, the white container that collects the fluid was full of animal hair and very dirty inside, had some black r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great machine. Impossible stains removed! However I initially struggled to find the handle lever. The machine was much larger than I expected, and only just fitted my boot area. I think the previo... See more
Booking, collection and return were very easy. The carpets are greatly improved. I was unclear about how to attach tools and had to use a YouTube video. The guide of 1 litre of detergent per 2 rooms i... See more
4 star ⭐️ But only due to the machine not been very clean when I picked it up… Whoever had it before me obviously didn’t wash it out … But as for the process of hiring the machine out it was pretty... See more
Company details
Written by the company
You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.
Contact info
United Kingdom
- rugdoctor.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Completely satisfied
Easy to collect and return. Does what it says on the tin. Used before and will again
September 4, 2026
Would hight recommend to anyone it did…
Would hight recommend to anyone it did a fantastic job im very satisfied
September 4, 2026
The machine was dirty and very heavy on collection.
The machine cleaned my carpet.
Unfortunately the machine was very dirty on collection and I had to spend over an hour finding out how to clean it. It worked well after cleaning but would not recommend it to anyone as it was jolly hard work to use for someone who is 84 years old and 5 ft high.
September 4, 2026
i had difficulty booking the machine on…
i had difficulty booking the machine on line but Tesco shop rang and sorted it out thank you and the machine did good job. so pleased
September 3, 2026
It made my rug worse than it was before…
It made my rug worse than it was before and it smelt like cat urine after I'd used it. Was disappointed as thought it would brighten the rug up.
September 3, 2026
Easy to book and easy to collect
Easy to book and easy to collect, the machine does a great clean
September 3, 2026
EverythingGreat went great
Everything went great. Could not call you or email one day I think it was a Wednesday.
September 3, 2026
Very good
Very good cleaning of 20-year-old white-ish carpet. Pretty good upholstery cleaning too. My only criticism is that the machine is so heavy, and then you have to run up and down stairs each time it runs out of water, but perhaps the design can't be improved.
September 2, 2026
Easy online process.
Easy online process.
Cleaner made a great difference to the carpet after our ceiling came in, lots of dust and coal marks which came offline with the machine.
September 9, 2026
The renting process was simple
The renting process was simple, the tool was easy to operate, I recommend renting for two days
September 3, 2026
Very disappointed as the nozzle on the…
Very disappointed as the nozzle on the attachment was completely blocked, thus making upholstery cleaning impossible and the underneath of the machine was filthy thus making the cleaning of carpets impossible, as there was no cleaning fluid able to be dispensed.
I have had a refund which is appreciated; however, I have 2 bottles of cleaning fluid which are now no good to me.
The staff in my local Tesco did advise me that the machines have been in situ "for years" so perhaps they could do with a good clean and service
September 3, 2026
Pet hair in tubing
No instruction leaflet in the door. Machine was not cleaned properly and loads of pet hair in the tubing for the upholstery hose.
We don't have pets, so icky.
But overall pleased with machine and service.
September 10, 2026
The previous customer hadn't cleaned…
The previous customer hadn't cleaned the debris from the machine and I ended up with purple carpet bits/fluff on my carpet. Also the plug was damaged. The machine still worked.
Booking is very easy and communication regarding collection is self explanatory.
September 8, 2026
Easy to book online
Easy to book online. I’ve had Rug Doctors before so knew what to expect. A really good clean and my carpets now look great.
September 3, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.