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Rugs.com Reviews 5,864

•
TrustScore 4.5 out of 5

4.7

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the rugs are stunning, high-quality, and hold up well over time, even with significant traffic. The website is frequently mentioned as easy to navigate, offering a wide variety of options and helpful features like viewing rugs in a room setting, which enhances the shopping experience. People appreciate the extensive selection of sizes, colors, and designs, making it easy to find what they need. The ordering process is described as simple, efficient, and convenient. However, some customers also noted issues with order fulfillment, such as receiving the wrong rug or experiencing long delays with back-ordered items without communication. A few people reported receiving damaged products or finding the rug's color and appearance differed from the website photos. There were also occasional frustrations with the return process, particularly regarding repackaging large rugs.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the vast selection of rugs in various... See more

Website

People report positive experiences with the website, finding it easy to navigate and use. Many reviewers... See more

User experience

Clients share positive opinions on user experience. Many customers found the website easy to navigate, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the rugs, often... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a rug to replace the trusty runner in the bathroom, which is ready to be retired to the basement. The beautiful navy blue, red, and rust rug is going to look great, fit well, and... See more

Rated 5 out of 5 stars

This was my first experience with Rugs.com. The online site was easy to navigate and offered a lot of variety for me to see. I selected a rug that was very reasonably priced, after seeing similar ru... See more

Rated 5 out of 5 stars

Finally, finally! I can open an item to consider it, close the window, and the page immediately re-loads to exactly where I left off. No frustration. I believe I was able to easily view 25 pages (I... See more

Rated 5 out of 5 stars

Love the rugs! Website is great, shows multiple photos of each one, close up of fibers and colors. Free return shipping is a must when you're purchasing something where color is very important, and... See more

Company details

  1. Home Goods Store

Written by the company

Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor. For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy Peasy

Easy Peasy. You have tons of choice with lots of filtering options to narrow it down. Free shipping on my order was a plus.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Very detailed descriptions. Various images of item in different environments. Very helpful. Good prices as well. Easy to order.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent website to choose from many rugs. I saw exactly what I wanted. I ordered it. It came quickly and in good order. The rug is very high quality and exactly what I wanted. So I ordered another one.
Thanks Rugs.com

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

No refund for returned rug

I ordered 3 rugs. Two arrived within a couple weeks, and the other was back ordered. I was charged for the back ordered rug when I placed the order. The back ordered rug did not come for 3 months and there was no email or communication announcing its shipment. They did not even update my order on their website to reflect that it was shipped. I no longer needed the rug, so I tried to return it, but since the company had no record that it shipped, this was difficult. After that hurdle I shipped the rug back and they received it Feb 16. I still do not have a refund for the rug (it’s March 4th) despite 3 calls and their website saying “up to 10 business days”. I would be very careful and watch your credit card to make sure you get refunded for your returns!

March 3, 2026
Unprompted review

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