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Rugs.com Reviews 5,867

•
TrustScore 4.5 out of 5

4.7

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the rugs are stunning, high-quality, and hold up well over time, even with significant traffic. The website is frequently mentioned as easy to navigate, offering a wide variety of options and helpful features like viewing rugs in a room setting, which enhances the shopping experience. People appreciate the extensive selection of sizes, colors, and designs, making it easy to find what they need. The ordering process is described as simple, efficient, and convenient. However, some customers also noted issues with order fulfillment, such as receiving the wrong rug or experiencing long delays with back-ordered items without communication. A few people reported receiving damaged products or finding the rug's color and appearance differed from the website photos. There were also occasional frustrations with the return process, particularly regarding repackaging large rugs.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the vast selection of rugs in various... See more

Website

People report positive experiences with the website, finding it easy to navigate and use. Many reviewers... See more

User experience

Clients share positive opinions on user experience. Many customers found the website easy to navigate, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the rugs, often... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a rug to replace the trusty runner in the bathroom, which is ready to be retired to the basement. The beautiful navy blue, red, and rust rug is going to look great, fit well, and... See more

Rated 5 out of 5 stars

This was my first experience with Rugs.com. The online site was easy to navigate and offered a lot of variety for me to see. I selected a rug that was very reasonably priced, after seeing similar ru... See more

Rated 5 out of 5 stars

Finally, finally! I can open an item to consider it, close the window, and the page immediately re-loads to exactly where I left off. No frustration. I believe I was able to easily view 25 pages (I... See more

Rated 5 out of 5 stars

Love the rugs! Website is great, shows multiple photos of each one, close up of fibers and colors. Free return shipping is a must when you're purchasing something where color is very important, and... See more

Company details

  1. Home Goods Store

Written by the company

Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor. For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks for the store credit!

The rug is great and as described. Delivery was quick.
I had a hard time getting my account set up to claim my credit for prior/first time order. When accomplished it was used to get a matching runner

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Just ordered

Just ordered, so we will see how the quality holds up, ordering was stupid easy and free shipping on a bulky item is awesome. Thank you

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Too many to choose.

There were so many choices. All of the rugs look so beautiful. It took me awhile. I finally had to decide. Thank you and I can't wait for my rugs to arrive!

February 25, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful rugs

Beautiful rugs! Navigating website is not easy. I had the rug name and sku#. Typed them into question area and nothing came up. Had to look through 100s of rugs to find the rug I was looking for.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience

I had a terrible experience with Rugs.com. They shipped me the wrong rug, blue instead of green. No matter how many pictures I send to the rugs and labels, they would not believe it was the wrong rug. It also come all folded up instead of rolled even though the non-slip pad was neatly rolled. In order to return these for credit I have to take it to a UPS store. This rolled up pad is 8 ft long, how do it get that in my compact car??? I will never do business with this company again and I do not recommend it. I would doubt that these possible reviews are real!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

rugs

I bought several rugs from Rugs.com a few months ago. They are wonderful and are of great quality. I just ordered another, a larger rug to replace one from another company. I look forward to having the new rug under my feet!
Also, my dog loves the two circular rugs that I purchased. He spends much time on one and then goes to the other. Thank you for making him comfortable!

February 19, 2026
Unprompted review

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