While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and efficiency of the booking process, noting how straightforward it is to navigate the site and secure their reservations. Many people praise the prompt and clear communication, appreciating the quick responses to their inquiries and the overall smooth service. However, some customers also noted issues with the payment process, with a few mentioning that their initial attempts to pay did not go through or that the payment portal had problems. Additionally, some reviewers were informed of extra fees, such as a cleaning fee, only after making a payment, and others found the continuous email reminders somewhat irritating.

What people talk about most

Booking process

Customers had positive experiences with the booking process. Many reviewers found it easy, quick, and smooth,... See more

Response time

Clients share positive opinions on response time. Many customers were impressed with the prompt service and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Service

Consumers find service to be positive. Many reviewers were impressed with the prompt service and quick... See more

Payment

Customers consistently note ambiguous experiences with payment. While many reviewers found the payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Site was easy to navigate & received a quick response via e-mail. Payment was relatively easy, even though my 1st attempt to pay via my AMEX card did not go through. Would recommend that this option n... See more

Company replied

Rated 5 out of 5 stars

Quick and efficient feedback on my questions. Even went so far to double check something that i have missed. Really appreciated the assistance.

Rated 5 out of 5 stars

Nasheta is awesome. So prompt and clear in her communications. and so incredibly helpful.....not often in this day and age that people are willing to go the extra mile....but she clearly is! :)

Company replied

Rated 5 out of 5 stars

The booking was confirmed and payment was made to the accommodation timeously. They even followed up on the date as I booked a week earlier, they remind you of booking a date closer. I forgot my bag a... See more

Company replied


Company details

  1. Holiday Accommodation Service

Written by the company

It's easy with SA-Venues.com. Our online travel guide gets you from A to B anywhere in South Africa. No fuss, no booking fees, simply deal directly with the venue. SA-Venues.com offers the choice of a huge variety of hotels and accommodation in South Africa. Find safaris and tours, and travel packages, for all budgets, all in one place. Whether you want luxury five star Cape Town hotels or an apartment in Pretoria, you'll find it here. Our accommodation options include everything from small hotels in South Africa through game lodges, inns, guest houses, B&Bs to self catering accommodation, caravan parks, guest farms, houseboats, camping sites and bush escapes. You'll find we've included the secluded and less obvious options too, like environmentally friendly getaways, spas, and pet-friendly and child-friendly locations. Everything you need to know about where you're going - 'must see' attractions, day tours, beaches, South Africa's 8 World Heritage sites, game and nature reserves, national parks, famous landmarks, national botanical gardens, wine estates, 18-hole golf courses


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was simple to use and allowed me to…

It was simple to use and allowed me to find affordable and decent accommodation. It was my first time using SA-Venues to book accommodation.

April 3, 2024
SA-Venues.com logo

Reply from SA-Venues.com

We are so pleased to hear that Chris! We hope to assist you with your future bookings :)

Advertisement
Rated 5 out of 5 stars

SAV Rocks!

easy, efficient, trustworthy

April 2, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you James :)

Rated 4 out of 5 stars

The response online was good but I…

The response online was good but I tried to call and haven't received any response.

April 1, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thanks for your review. Our offices are closed on the weekends and public holidays but we monitor the emails. I see that the booking agent on duty was in touch with you to answer your questions.

Advertisement
Rated 5 out of 5 stars

very friendly host

very friendly host, great location, nothing short of fantastic

March 4, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you for your review Albrecht.

Advertisement
Rated 5 out of 5 stars

Efficient

Easy to navigate and extremely prompt to respond and keep you informed.

February 1, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you for your Review :)

Advertisement
Rated 5 out of 5 stars

Excellent Service!

Response to my enquiry was swift and detailed. Pricing fair and discount given was unexpected and very appreciated. Payment process also easy. I would highly recommend booking all your holidays with SA venues!

February 1, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you so much Therese, we look forward to assisting you with your future holiday bookings.

Rated 4 out of 5 stars

A Bank needs to be quicker than a Travelling Tortoise !The delay of my payment via Absa to…

The delay of my payment via Absa to Standard Bank and eventually to SA Venues was a bit tense, because we booked on the spur of the moment, which was also a weekend, but all worked out eventually, and we had an amazing visit to the Travelling Tortoise. Thank you SA Venues

January 9, 2024
SA-Venues.com logo

Reply from SA-Venues.com

Thank you Gillian, I am glad it all worked out :)

Advertisement
Rated 3 out of 5 stars

1 room does not accommodate 4 people as indicated

We booked for a family of 4, the room indicated so on the SA venues website. The establishment website is non-functional, so we couldn't find more info.

The room can only accommodate 2 adults and 1 child of 6 years and below. There we were, 2 adults, a 15 year old, and a 6 year old. The sleeping arrangements were horrible, no privacy when bathing and using the loo. we couldn't even have an extra room as it was fully booked.

Other wise the establishment is a state of the art, modern, clean environment, and proper breakfast. The staff is generally friendly, especially Percy from the reception. Besides all the odds, he made us feel at home.

January 4, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look