Very responsive. I wanted to book somewhat of a last minute safari trip. There were so many places that didn't have accommodations available. I contacted Safari.com and they were able to provide me... See more
Company replied
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Review summary
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Reviews shaping this summary
I booked a safari through Safari.com and had a great experience overall—definitely a 5-star process for us. There was a little back-and-forth at the beginning, which was probably just part of me ga... See more
Company replied
We are living abroad in Australia, heading on a last minute trip to South Africa. We reached out to Safari.com and were allocated Nerine Du Plessis as our consultant. Nerine was so great in helping us... See more
If you are looking to book a safari in South Africa look no further!!!! The experience from start to finish was incredible. Customer service was faultless. Leigh-Ann looked after us so incredibly well... See more
Company replied
Company details
Written by the company
Why can't the experience of a lifetime be effortless to plan? At Safari.com, we handle every detail to ensure your journey is seamless and memorable. Share your details and an expert will reach out to assist you.
Full Service At No Additional Cost and Best Price Guarantee
Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.
Winner of Africa's Leading Safari Company at the World Travel Awards in 2024 and 2025, SAFARI.COM has been trusted by over 59,000 travellers since 2006.
Here's why:
Your own dedicated safari specialist stays with you from your very first enquiry through to your return home. One point of contact who knows your trip inside out, before, during, and after your safari.
You pay the same rates as booking directly with the lodges. We earn our income from commissions paid to us by our suppliers, which means our expert advice and fully tailor-made itineraries cost you nothing extra. Should you find a better like-for-like rate, we will match it.
Every new booking includes complimentary travel insurance with up to $5,000 in cancellation cover and $2 million in medical protection.
Our service covers everything: accommodation, flights, transfers, car hire, activities and any extras.
Contact info
Watershed, 17 Dock Road, Victoria & Alfred Waterfront, Cape Town, 8002, Cape Town, South Africa
- +1 888 SAFARIS
- helpmeplan@safari.com
- safari.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Look no further use Safari.com today!
If you are looking to book a safari in South Africa look no further!!!! The experience from start to finish was incredible. Customer service was faultless. Leigh-Ann looked after us so incredibly well, she could not have done more. Thank you so much Leigh-Ann! Communication was amazing from start to finish! Can not wait for this holiday!
February 16, 2026
Unprompted review
Reply from SAFARI.COM
Thank you so much for your kind words, and I’m thrilled you’ve felt so well looked after throughout your booking. I can’t wait for you to experience South Africa and the amazing game drives.
Leigh-Ann
SAFARI.COM
Off to a Good Start
Kim was efficient, organised and friendly in her emails as she was setting up our 3 day safari to Victoria Falls.
March 13, 2026
Reply from SAFARI.COM
Hi Mardi, thanks so much for your kind words. I’m really pleased the planning has felt efficient and easy so far, and I can’t wait for you to experience Victoria Falls in person. The sunset cruise on the Zambezi is a wonderful way to soak it all in before the adventure continues.
Kim
SAFARI.COM
Jolene Welsh was great to work with
Jolene Welsh was great to work with, fast, efficient great job
March 12, 2026
Reply from SAFARI.COM
Lesley, thank you for your kind words, I’m so glad I could help and keep everything moving quickly. You have a wonderful trip ahead, from safari time in the Kruger area to the beautiful Victoria Falls. If you snap any great photos out there, I’d love to see them, and we may share a few on our socials.
Jolene Welsh
SAFARI.COM
Very efficient & helpful
March 9, 2026
Reply from SAFARI.COM
Hi Mr Cox, thanks so much for your kind words, we are so glad everything has felt efficient and helpful so far. We’re really looking forward to welcoming you on your African safari adventure.
The SAFARI.COM Team
Shann was amazing and very responsive…
Shann was amazing and very responsive in helping us book our trip! She exceeded every expectation, and we are so excited for this trip! I would absolutely recommend Safari.com for anyone trying to book a trip!
March 10, 2026
Unprompted review
Reply from SAFARI.COM
Hi Alex, thank you for the lovely review. I’m so pleased I could help bring your African safari adventure together, and I can’t wait for you to experience those early morning game drives out in the bush!
Shann, SAFARI.COM
Clear communication, fast response, smooth process
Clear communication, fast response and smooth booking process. Darren Robertson was an absolute star - no matter how many different "options" i wanted to explore he was patient and thorough. Would highly recommend.
March 10, 2026
Unprompted review
Reply from SAFARI.COM
Hi Leontina, thank you for the lovely feedback. I’m really glad the communication and booking process felt smooth, and it was a pleasure helping you explore all the different options. You have a fantastic stay ahead in the Kruger area, with twice-daily game drives that should be unforgettable.
Darren Robertson, SAFARI.COM
Smooth booking process
Shann was extremely helpful throughout the booking process! She was happy to answer all of my questions regarding the safari package and its inclusions, and was very responsive. I found the entire process very smooth and we are very much looking forward to our trip to South Africa!
February 17, 2026
Unprompted review
Reply from SAFARI.COM
Hi Anouschka, thanks so much for your kind words. I’m really glad I could help make the booking process smooth and answer all your questions, and I can’t wait for you to experience South Africa. You have some wonderful game drives ahead, with those early mornings in the bush often delivering the most memorable sightings.
Shann
SAFARI.COM
Booking process was simple with good communication
Booking process was simple with good, timely communication from Candice. She advised which airports would have better access and adjusted the arrival/departure times I had in mind. I was presented with lots of options which instilled confidence that I would select the best choice for us. Can't wait!
January 7, 2026
Unprompted review
Reply from SAFARI.COM
Hi Pamela, I’m so glad the booking process felt simple and that my guidance helped you land on the best fit. You have a wonderful safari ahead in the Kruger area, with expertly guided game drives and plenty of time to soak up the bush between sightings. If you capture any great photos out there, I’d love to see them, and we may share a few on our socials!
Candis, SAFARI.COM
Adaptability and support
Despite the difficulties with our itinerary, everyone--especially Shann--has been really helpful at finding good solutions.
Now, for the trip itself.... Looking forward to it!
March 9, 2026
Unprompted review
Reply from SAFARI.COM
David, thank you for your kind words, and I’m really glad I could help find good solutions as your plans evolved. I am really excited for you to experience your African safari adventure, especially those early morning game drives when the bush is at its best.
Shann
SAFARI.COM
Keith was amazing at supporting the…
Keith was amazing at supporting the booking processes and answering any questions we had.
March 9, 2026
Unprompted review
Reply from SAFARI.COM
Freya, thank you for the lovely feedback, I’m so pleased I could support you through the booking process and answer your questions.
Keith
SAFARI.COM
Tailored the trip to our needs
Tailored the trip to our needs, including our transportation concerns. Gave us options and personal recommendations that were backed by great rationale. Thank you to Sara van Colie (possible misspelling).
March 9, 2026
Unprompted review
Reply from SAFARI.COM
Howard, I’m so glad I could tailor your safari to your needs and walk through the options with clear recommendations that felt right for you. It’s important to me that you feel confident and comfortable with the itinerary, especially around transport considerations. I can’t wait for you to experience the magic of your African safari adventure.
Sara
SAFARI.COM
Our agent John Pascal was very…
Our agent John Pascal was very attentive and responsive. We are extremely happy with his service and are confident that the trip he planned will be amazing.
January 8, 2026
Unprompted review
Reply from SAFARI.COM
Thank you for your kind words, and I’m so pleased to hear you’ve felt well looked after in the lead-up to your safari. I’m excited for you to experience your African safari adventure, especially those early morning game drives when the bush is at its most active. If you capture any special moments out there, I’d love to see your photos when you’re back.
Pascal John, SAFARI.COM
Reply from SAFARI.COM
Hi Lucy, thanks for your lovely feedback, we are happy to hear that our responses have been prompt and informative. We can’t wait for you to experience your African safari adventure.
The SAFARI.COM Team
We are traveling to Capetown and safari…
We are traveling to Capetown and safari next week. We made all reservations through safari.com and everything was exceptional. Their services , responses were friendly and professional. Went above and beyond to accommodate our requests.
February 4, 2026
Unprompted review
Reply from SAFARI.COM
Hi Sanket, thank you for the lovely feedback, we are so pleased that our team could make planning your Cape Town stay and safari feel seamless and tailored to your requests. You have an incredible trip ahead, from Cape Town’s scenery and food scene to the thrill of your first game drives out in the bush.
The SAFARI.COM Team
Lynn Bowers is great!
Lynn Bowers was incredibly responsive and helpful in making our safari dreams come to life!
March 4, 2026
Reply from SAFARI.COM
Hi Kirsten, thank you so much for your kind words. It truly means a lot. I’m delighted that I could assist in turning your safari plans into something special and stress-free. You have such an incredible journey ahead and those quiet moments out in the bush, especially as the day begins, are always unforgettable. I’m very excited for you to experience it all.
Lynn Bowers
SAFARI.COM
Booking was painless
Booking was painless, Jolene Welsh was our contact. Prompt, courteous, and comprehensive. So far, highly recommended!
March 7, 2026
Unprompted review
Reply from SAFARI.COM
Hi Jan, thank you for the kind words. I’m really glad I’ve been able to follow through and help as you get ready for your trip. You have an amazing visit to Victoria Falls ahead, the views and atmosphere there are unforgettable.
Dolan
SAFARI.COM
Prompt and helpful responses and…
Prompt and helpful responses and tailored itinerary.
March 6, 2026
Unprompted review
Reply from SAFARI.COM
Hi Lyndsay, thanks so much for your lovely feedback. We are really glad the itinerary felt tailored and that our responses were prompt and helpful as we planned your safari at Inverdoorn Safari Lodge & Game Reserve. You have some wonderful game viewing to look forward to, including the chance to see the Big 5 in a beautiful malaria-free reserve setting.
The SAFARI.COM Team
Yellowzebra
Yellowzebra Team have been great to deal with through the booking process , while putting together our itinerary , they have also been great dealing with any issues we have had leading up to the start of our Safari
March 6, 2026
Unprompted review
Our first time in Africa is absolutely amazing!
Booked our trip for Capetown, Okavango delta and Victoria falls with Leigh-Ann was seamless. We’ve already had our amazing time in Capetown and now enjoying the beautiful camp Moremi very much even in the rain, we look forward to what Victoria falls has to offer later.
February 28, 2026
Unprompted review
Reply from SAFARI.COM
Hi Cindy, I’m so glad I could make planning your Cape Town, Okavango Delta and Victoria Falls journey seamless and that you’re enjoying the Delta even with a bit of rain. There’s something special about being out on safari when the skies change and the landscape feels extra alive. I can’t wait for you to experience the beauty of Victoria Falls next. If you happen to capture some special moments along the way, I’d love to see your photos, and with your permission we may even share a few on our socials.
Leigh-Ann, SAFARI.COM
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