Very responsive. I wanted to book somewhat of a last minute safari trip. There were so many places that didn't have accommodations available. I contacted Safari.com and they were able to provide me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked a safari through Safari.com and had a great experience overall—definitely a 5-star process for us. There was a little back-and-forth at the beginning, which was probably just part of me ga... See more
Company replied
We are living abroad in Australia, heading on a last minute trip to South Africa. We reached out to Safari.com and were allocated Nerine Du Plessis as our consultant. Nerine was so great in helping us... See more
If you are looking to book a safari in South Africa look no further!!!! The experience from start to finish was incredible. Customer service was faultless. Leigh-Ann looked after us so incredibly well... See more
Company replied
Company details
Written by the company
Why can't the experience of a lifetime be effortless to plan? At Safari.com, we handle every detail to ensure your journey is seamless and memorable. Share your details and an expert will reach out to assist you.
Full Service At No Additional Cost and Best Price Guarantee
Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.
Winner of Africa's Leading Safari Company at the World Travel Awards in 2024 and 2025, SAFARI.COM has been trusted by over 59,000 travellers since 2006.
Here's why:
Your own dedicated safari specialist stays with you from your very first enquiry through to your return home. One point of contact who knows your trip inside out, before, during, and after your safari.
You pay the same rates as booking directly with the lodges. We earn our income from commissions paid to us by our suppliers, which means our expert advice and fully tailor-made itineraries cost you nothing extra. Should you find a better like-for-like rate, we will match it.
Every new booking includes complimentary travel insurance with up to $5,000 in cancellation cover and $2 million in medical protection.
Our service covers everything: accommodation, flights, transfers, car hire, activities and any extras.
Contact info
Watershed, 17 Dock Road, Victoria & Alfred Waterfront, Cape Town, 8002, Cape Town, South Africa
- +1 888 SAFARIS
- helpmeplan@safari.com
- safari.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly
Everything went smoothly. They responded pretty quick.
March 23, 2026
Unprompted review
10/10 experience
Shann from Safari.com was very friendly and so helpful. She gave me a range of options for a last minute safari and also transfers from Johannesburg and onwards to Cape Town which took away any stress. I would definitely use Safari.com again.
March 23, 2026
Unprompted review
Reply from SAFARI.COM
Hi Caroline, thank you for the lovely review. I’m so glad I could help take the stress out of planning your last-minute safari and shape a few options that suited you. You have some incredible game drives ahead in the Greater Kruger area.
Shann
SAFARI.COM
Stress free booking
We were overwhelmed by the huge amount of choice when trying to book our first safari. We initially chose Safari.com due to the consistently high ratings and positive customer feedback. Karolina took care of us from first contact she was responsive and helpful offering us several options and accommodating all of our requests. She made what was a daunting task easy and stress free. Thoroughly recommended
March 22, 2026
Reply from SAFARI.COM
Alan and Monika, thank you for your kind words, I’m so pleased I could make planning your first African safari feel easy and stress free. With so much choice, it’s great to hear the options we explored and the tweaks along the way felt well looked after. I can’t wait for you to experience those early morning game drives on your safari adventure, and if you snap any great photos out there, I’d love to see them.
Karolina, SAFARI.COM
Lynn was very prompt and helpful
March 21, 2026
Unprompted review
Reply from SAFARI.COM
Thank you for the kind words, I’m so pleased I could help and keep everything moving quickly. I’m excited for you to experience your African safari adventure.
Lynn, SAFARI.COM
Safari tour in South Africa
I found the website on-line and compared the proposals with two other on-line companies.
Safari.Com was able to provide us with a full tour as requested and at very competitive rates.
The online service provided by their representative Shann Shaw was excellent and her knowledge invaluable to someone who has never been to South Africa.
March 18, 2026
Unprompted review
Reply from SAFARI.COM
Hi Laurence, I’m so glad I could help shape a South Africa safari that matched exactly what you were looking for and felt like great value. It’s wonderful to hear my guidance made the planning process easier for a first-time visit. You’ve got an exciting time ahead in Cape Town and the Kruger area.
Shann Shaw, SAFARI.COM
Reply from SAFARI.COM
Thank you for the kind words, we’re really pleased you found the service quick and professional. We’re excited for your upcoming Kenya Bush safari and beach adventure, and especially for the memorable game drives you have ahead.
The SAFARI.COM Team
Shann has been extremely helpful…
Shann has been extremely helpful throughout the planning stages of our trip. We really appreciate her and the other supporting staff of safari.com.
March 20, 2026
Unprompted review
Reply from SAFARI.COM
Scott, thank you for the lovely feedback. I’m so pleased I could help make the planning process smooth, and I’ll be here if anything comes up before you head off on your African safari adventure.
Shann, SAFARI.COM
Shann Shaw was great
Shann Shaw was great, she was responsive, punctual and provided all the information we needed to make a decision.
March 18, 2026
Unprompted review
Reply from SAFARI.COM
Hi Rochelle, thank you for the lovely feedback. I’m so glad I could be responsive and share everything you needed to feel confident in your decision. You have such a special time ahead in Victoria Falls, especially the sunset cruise on the Zambezi.
Shann Shaw
SAFARI.COM
Great Booking experience
Great Booking experience. Responsive, adapted to our budget and changes in dates, knowledgeable and friendly. Thanks to Jolene for getting our safari booked.
March 9, 2026
Unprompted review
Reply from SAFARI.COM
Hi Jennie, thank you for the lovely feedback. I’m so glad I could help tailor everything to your budget and date changes and get your Kruger area safari booked. You’ve got some fantastic game drives ahead, and I can’t wait for you to experience those early morning sightings in the bush.
Jolene
SAFARI.COM
Prompt answers and good options were…
Prompt answers and good options were provided
March 15, 2026
Unprompted review
So far everything has been great
March 13, 2026
Unprompted review
Reply from SAFARI.COM
Jeff, thank you for the lovely feedback, we are so glad everything has been great so far. We cannot wait for you to experience your Rwanda to Mara safari adventure. If you manage to take any amazing photos, please do share them with us.
The SAFARI.COM Team
Shann Shaw
Shann Shaw, our main contact, is amazing. She went out of her way to prepare our trip exactly as we wanted it. Her knowledge is great, and her timely communication was very much appreciated. She is a credit to your company.
March 16, 2026
Unprompted review
Reply from SAFARI.COM
Kathy, thank you so much for your kind words. I’m thrilled I could tailor your African safari adventure exactly as you hoped, and I really appreciate you noticing the care and communication along the way. I can’t wait for you to experience those early morning game drives and the wildlife moments they bring.
Shann Shaw, SAFARI.COM
Excellent service
Lynn Bowers did an excellent job helping us book our safari experience. Our first choice was booked. She provided us with 2 great safari alternatives, arranged our travel to the lodge and back to the airport, provided our itinerary and a link for our secured payment. This was a very easy process. Thanks Lynn.
March 12, 2026
Unprompted review
Reply from SAFARI.COM
Hi D’anne, I’m so glad I could help make the booking process easy and find great alternatives for you. You have a wonderful stay ahead in the Garden Route area, and I think you’ll really enjoy the twice-daily game drives and the special moments out in the bush.
Lynn Bowers
SAFARI.COM
Leigh-Ann’s is exceptional in her job.
Leigh-Ann’s knowledge of the products and her professionalism was exceptional.
March 15, 2026
Reply from SAFARI.COM
Hi John, thank you for your kind words about my product knowledge and professionalism, it means a lot. I’m really looking forward to helping you get set for your African safari adventure, and I can’t wait for you to experience Victoria Falls. If you snap any great photos on the trip, I’d love to see them.
Leigh-Ann, SAFARI.COM
Speedy and professional service…
The speedy reaction on my request for a quotation and the friendly and helpfullness of the staff
March 12, 2026
Reply from SAFARI.COM
Hi Fanie, thank you for your kind words, we are really glad our team could get your quote turned around quickly and helpfully. We’re excited for you to start your African safari adventure.
The SAFARI.COM Team
Very Accommodating and professional
Very Accommodating and professional
December 10, 2025
Unprompted review
Reply from SAFARI.COM
Thank you, Verneta, for your kind words. We are so pleased you have found the planning process accommodating and professional as you get ready for your African safari adventure.
The SAFARI.COM Team
Shann Shaw was amazing to work with
Shann Shaw was amazing to work with. She was very responsive and accommodating to all of our questions and requests. She made the coordination and booking of a multi-destination Africa trip very easy.
March 9, 2026
Unprompted review
Reply from SAFARI.COM
Traci, thank you for the lovely feedback. I’m so glad I could help make planning your multi-destination African safari adventure feel easy and answer all your questions along the way. You have an incredible trip ahead, and I can’t wait for you to experience it.
Shann Shaw
SAFARI.COM
Safari.com and Nerine were very helpful
Safari.com and Nerine were very responsive and easy to interact with. Nerine answered all my questions timely. Would use again!
March 14, 2026
Unprompted review
Reply from SAFARI.COM
Hi Marne, I truly appreciate your lovely feedback. It was a pleasure assisting you and making sure all your questions were answered while planning your safari. You have such an incredible experience ahead of you. I hope your adventure is filled with unforgettable sightings.
Nerine
SAFARI.COM
Lynn was super helpful and responsive
Lynn was super helpful and responsive. She found us three good options. Once we’d decided she helped us navigate the payment and registration processes. Thanks Lynn!
March 14, 2026
Reply from SAFARI.COM
Ian, thank you for the kind words. I’m really glad I could help you compare a few great options and make the payment and registration steps feel straightforward. I can’t wait for you to experience your African safari adventure.
Lynn, SAFARI.COM
Karolinas correspondence during the…
Karolinas correspondence during the booking process was first rate..providing us with numerous options suited to our budget.
After only a few days back and forth we found what we were looking for.
Can’t wait for October to live this experience in real time!
March 13, 2026
Unprompted review
Reply from SAFARI.COM
Dean, I’m so pleased I could help narrow down the options and find the right fit for your budget in just a few messages. It’s going to be wonderful finally experiencing your African safari adventure in real time, especially those game drives out in the bush.
Karolina
SAFARI.COM
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