Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
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Review summary
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Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
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Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
9K reviews
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Extremely efficient service from the…
Extremely efficient service from the Bognor Sainsburys. Nice to get low denomination notes as well as a good exchange rate. I will use them again
September 7, 2026
Reply from Sainsbury's Travel money
Hi Sally,
We're delighted to hear that you experienced such efficient service at our Bognor store and that you were pleased with both the exchange rate and the availability of low denomination notes. We look forward to assisting you again.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Helen,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Excellent staff
Lady on desk very helpful in providing the note denominations we wanted rather than a pre packaged this is what you get.
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that our colleague was very helpful in providing the specific note denominations you wanted, ensuring your experience was tailored to your needs.
Thank you,
Sainsbury's Travel money Customer team
Fast, efficient service provided
Fast, efficient service provided by pleasant staff.
September 7, 2026
Reply from Sainsbury's Travel money
Hi Martin,
We're delighted to hear that you experienced fast, efficient service and found our colleagues pleasant. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Tim.
We're happy to hear that you found our service quick and easy, and that you appreciated the rate with your Nectar card. We truly value your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Steven,
We're delighted to hear you had such a positive experience with our proficient and friendly team. Thank you for taking the time to share your kind feedback with us. We appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Doris,
We're delighted to hear that you found the online ordering process very easy and that your collection was quick and straightforward. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Good promotion rate and easy to order…
Good promotion rate and easy to order online and convenient collection from store
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our rate competitive and that ordering online and collecting from the store was easy and convenient. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and very prompt…
Easy to order and very prompt availability. Pleasant customer service in collection too.
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found the ordering process easy and that your order was available promptly. We're also pleased that you experienced pleasant customer service during collection.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Keith,
We're delighted to hear that you found our pricing competitive and the ordering and collection process easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
On-line order with nectar
Quick and easy to understand and order, great rates with your nectar card too!
September 7, 2026
Reply from Sainsbury's Travel money
Hi Kay,
We're delighted to hear that you found the process quick and easy to understand and order. We're also pleased that you benefited from great rates with your Nectar card. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy money to order
Have used the website before and it's still easy and efficient to order the currency we wanted. Having a nectar card gets us a bit more which is fine.
No problems at all to report
September 7, 2026
Reply from Sainsbury's Travel money
Hi Ian,
We're so pleased to hear you found our website easy and efficient for ordering your currency, and that you benefited from using your Nectar card. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Efficient and friendly service
I topped up my cashcard online - easy!
I also ordered some cash online, got a text the next day that it was ready to collect at the store - very quick! The staff were friendly and helpful! Thanks!
September 5, 2026
Reply from Sainsbury's Travel money
Hi Laura,
We're delighted to hear that topping up your card online was easy and that your cash order was ready so quickly for collection. It's wonderful that our colleagues were friendly and helpful.
Thank you,
Sainsbury's Travel money Customer team
An experience
Easy to order on line, wanted all notes in 20s was told I had to have what I was given. Not good
September 7, 2026
Reply from Sainsbury's Travel money
Hi Nick,
Thank you for your feedback. We're pleased you found the ordering process easy, but we're sorry you weren't able to receive your preferred denominations. Our bureaux should assist with denomination requests where stock is available, so we're disappointed to hear this wasn't your experience.
We'll share your comments with the relevant team to help us improve.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Ben,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Good service
September 7, 2026
Reply from Sainsbury's Travel money
Hi Robert,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Ordered online and collected in store
Ordered online and collected in store. No issues.
Staff member was very efficient.
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that your online order and in store collection experience was smooth, and that our colleague was efficient. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
From online ordering to store…
From online ordering to store collection everything went quite smoothly. And Sainsbury's had the best Euro exchange rate of all the sites I checked. Well done.
September 7, 2026
Reply from Sainsbury's Travel money
Hi Mr Hooper,
We're delighted to hear that your online ordering and store collection went smoothly, and that you found our euro exchange rate to be the best.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy to use online
Quick and easy to use on line and then notified when ready to pick up
September 6, 2026
Reply from Sainsbury's Travel money
Hi Michael,
We're delighted to hear that you found our online service quick and easy to use, and that you were promptly notified when your order was ready for pick-up. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Ordering was easy and arrived the 2…
Ordering was easy and arrived the 2 days earlier than said. Happy customer!!
September 7, 2026
Reply from Sainsbury's Travel money
Hi Caroline,
We're delighted to hear that you found the ordering process easy and that your delivery arrived earlier than anticipated. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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