Sakura Mobile Reviews 

The service is flawless and works well everywhere. I had to exchange one of my ESims to a physical SIM and customer service experience was absolutely fantastic. You guys are great. Keep up the awesome work.

I am using the long-term pocket wifi service and have not had any issues with connectivity. There was one occasion that the device malfunctioned but Customer Service responded quickly and sent me a new router the very next day.

I have used competitor services in the past and feel Sakura Mobile has delivered the best in terms of pricing, performance and customer service.

Staff's response was quick and helpful. pricing was reasonable. would recommend it to my foreigner friends if they come to Japan

Great first mobile service for Working holiday. But bit more expensive then other mobile services. The customer support is amazing.

I don’t know about their prices, but application+sim card retrieval processes were so smooth. I had a phone number + internet data as soon as I landed in Japan, picked up from airport. My only offline period was when I going through customs :)

The service is easy to set up and use, however the coverage and the data speed leave much to be desired.

Sakura Mobile’s team is very accommodating and responsive. It was a breeze signing up for a plan and they seem to always be considerate of their customer’s situation, eager to understand so they can help better. 100% recommend! And I don’t say that lightly 😊 From reading FAQs to conversing via email to consulting in person, everything was clear and smooth. And of course, their offers are also fantastic - reasonably priced and effortless to set up.

Scammers. Service is terrible, you don’t get full data first month although you do pay for a full month. Way overpriced. 2* instead of 1* because you do get a proper japanese number.

Thank you so much for the service and it was extremely fast.

Really apreciate the staff that helped me , kind and precise in her explanation!

The support I received from Sakura Mobile was truly exceptional. For my most recent business trip to Japan, I initially ordered a travel SIM card from Sakura Mobile. However, due to an unexpected issue on the side of my Japanese collaborator, my arrival in Japan had to be postponed by about 20 days. At that time, even I had received the email explaining how to collect my SIM card at the airport, I contacted the Sakura Mobile support team to ask whether any adjustments might still be possible. Under normal circumstances, changes or cancellations at that stage would not be allowed. Nevertheless, after learning about my situation and confirming that the SIM card had not yet been delivered to the airport, the Sakura Mobile team approved the cancellation of my order and provided a full refund.
I was genuinely surprised and impressed by this. It is quite common for companies to charge a cancellation fee for this type of booking, but Sakura Mobile waived all such fees. Their understanding and flexibility left a very positive impression on me.
While Sakura Mobile may not be the cheapest option, the quality of both their mobile service and, more importantly, their customer support more than justifies the price. Throughout the entire process, their team was responsive, professional, and genuinely helpful.
I highly recommend Sakura Mobile to anyone looking for a travel SIM card or eSIM for Japan. Their outstanding customer service has earned my trust, and I would gladly choose them again for future trips.

Fantastic service and exceptionally helpful! On the spot eSIM so grateful! Woukd highly recommend!

Quick response and truly kind and understanding support. I always choose Sakura mobile when in Japan and I highly recommend it. Thank you again

English support, explained the entire process, and very polite customer service. Very reassuring to have help if you don't speak much Japanese.

Easy to follow instructions and setup. Reliable and consultant wifi coverage. We used both the e sim and dongle packages. Easy to return with prepaid envelope to post items back at end of trip. 109% recommended.

Yay so helpful and nice!

Have AT&T from the US and didn't know our phones were carrier locked and bought e sims for our phones but then found out our phones were incompatible. Sakura mobile was so helpful and provided us with a mobile wifi instead and they even delivered it to our hotel. At the end you can just put the pocket wifi in the return envelope and put it in their red post boxes on the streets or at lawsons stores.

Easy to pick up from and return to KIX airport.
The wifi served 2 people well over our 11 day trip to Osaka.
5/5, would recommend for everyone with phones that don't support eSim 👌

Megha, Brandon and Maddie were all outstanding examples of going beyond the customers needs. Consistent, positive, and patient help was the key to help get everything I needed addressed. Highly recommend.

Sakura Mobile is very easy to work with - the wifi worked great and when I wanted to extend, a simple email was all that was necessary. They also provide a package and label for easy shipping back via Japan Post. I really appreciate the great customer service and ease of use!