Ordered items on 17th finally said dispatched on 20th but DPD status shows parcel not received….they do not appear to be responding to emails. However the responses were in my junk mail and my order a... See more
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No delivery Ordered on 25th March and according to DPD tracking, they haven’t even dispatched it yet. DPD have confirmed that they have received no physical item from the sender, only a scanned ba... See more
Ordered a shampoo, delivered within a week (to Ireland) No problems at all with this website. I had been a bit worried after reading other reviews, but I would order from here again. They ship from Th... See more
My first experience with Salontotal.com. I would highly recommend this company and Cécile Helmink in particular. As my dedicated account manager she made sure my first transaction with Salontotal.com... See more
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
Kronenweg 2, 7051 HX, Varsseveld, Netherlands
- +31 88 4554565
- customerservice@salontotal.com
- salontotal.com
3.6
Average
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very fast shipping and the scissors…
Very fast shipping and the scissors were for the best price I found.Thank you for great service.
July 17, 2025
Unprompted review
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Excellent
Before buying I was reading the reviews and got a bit afraid to buy but I had an excellent experience! Would highly recommend it
May 12, 2025
Unprompted review
I still haven;t receive my order.
I still haven't receive the package.Live tracking shows that yesterday left your country.I had asked for an express delivery paying the additional cost but you informed me that you don;t do this.I believe that I won't have the packe not even the next week.This is what you can do to improve your eshop.
March 14, 2025
Unprompted review
Reply from Salontotal.com
Thank you for your review!
We're sorry to hear that the delivery did not meet your expectations. We do our best to ship orders as quickly as possible. However, we do not offer express delivery, as stated on our website. Unfortunately, delays with the courier can sometimes occur, which may result in your package arriving later than expected.
If you have any questions about this, please don’t hesitate to contact us. We’d be happy to look into it for you and see if there’s anything we can do. You can reach us at service@salontotal.com.
Best regards,
Team Salontotal
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
Sent out faulty clippers in September I have returned the clippers by recorded delivery. Salontotal have had the clippers over 7 weeks no new clippers sent out and no refund. Terrible company will have to go to trading standards to get my money back.
Please use a reputable wholesaler's like Sallys as you will be covered if item is faulty ect…
December 8, 2024
Unprompted review
Reply from Salontotal.com
Thank you for your review!
We’re sorry to hear that you are not satisfied with our service. Returns from co.uk first go to an intermediary depot before being sent back to us in the Netherlands. Unfortunately, this may cause delays before we receive your clipper. Once we have it, we will address the warranty claim with the supplier as quickly as possible.
Please contact our customer service team so we can inspect the condition of the clipper. Send us an email at service@salontotal.co.uk, and we’ll assist you further.
Kind regards,
Team Salontotal
The website is absolutely customer…
The website is absolutely customer friendly. I found every information what I wanted. This shop was the only one, where I could buy my four products in same place.
Wide range of products with beautiful photos. The customer service was quick and helpful. DPD was a little slow, but is was signed on the order form.
October 29, 2024
Unprompted review
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Recommended
The Wahn trimmer I purchased was considerably cheaper than the lowest price available in Ireland. The service and communications were good.
UPS were a bit slow delivering, and as usual just tossed the parcel over my gate.
October 16, 2024
Unprompted review
My box was left open in my address and…
My box was left open in my address and one product was empty,I’m very disappointed
July 29, 2024
Unprompted review
Reply from Salontotal.com
Hi Angelica,
Could you please contact our customer service? We would like to have a look at this situation and try to find a suitable solution for this.
Phone: +31 (0) 88 4554565
E-mail: customerservice@salontotal.com
Whatsapp: +31 (0) 615293880
Hopefully we can help you!
Team Salontopper
THEY DON'T REFUND YOUR MONEY
I canceled an order on June 17 due to lack of availability of some items. I requested a refund of my money by email and today, June 26, I still have not received it. Finally I have requested a refund of my money via Paypal since it is impossible directly with them. They politely answer that they are going to refund it but they do not refund it. I consider this a scam. I will not buy anything from this store again nor will I recommend anyone to do so. And if you still want to risk buying in their store, try paying through Paypal. That way maybe you will have a chance to get your money back if something goes wrong.
June 17, 2024
Unprompted review
Reply from Salontotal.com
Thank you for your review!
How annoying to hear that you are not satisfied.
If we cancel an order, we will always refund it to you within 7 working days. If this has not happened yet, please contact our customer service so we can check what went wrong.
Would you like to contact our customer service team again so that we can resolve it for you?
Kind regards,
Team Salontotal.
Please avoid this website
Please avoid this website, they dont care about nothing , i still think its a scam im already waiting 4th week for package that should be next day, one week ago i said i want my money back and they said they agree, but 2days I've get information they will send my package again... still haven't received. Tragedy
June 1, 2024
Unprompted review
Reply from Salontotal.com
Thank you for your review, I am sorry to hear that you are not satisfied with our service. I think we misunderstood each other, would you please contact customer service so we can look for a suitable solution.
Kind regards, Team Salontotal.
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The delivery was promised in 2-3 days
The delivery was promised in 2-3 days, however a week has passed, and I havent received my order yet...
May 15, 2024
Unprompted review
Reply from Salontotal.com
Thank you for your review!
Please feel free to contact our customer service team for this and we will be happy to look into it with you. And we can look for a suitable solution together.
Best regards, Team Salontotal.
Took a month to get our order
Took a month to get our order. Customer service is a joke. They sent a disclaimer claim form that threatens prosecution if you enter “false information”. Basically implying that you might be a thief while they hold your money and don’t deliver the goods.
January 24, 2024
Unprompted review
Reply from Salontotal.com
Hi Gavin,
Thanks for your review! We apologize for this experience.
Would you like to contact our customer service? Then we will gladly look for a suitable solution together.
Always quick and without delays.
February 1, 2024
Unprompted review
Great prices & service!!
January 16, 2024
Unprompted review
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Very good site
Very good site, fast delivery, I had a problem with my order was resolved through wats app very quickly with no hassle would order from them again
December 4, 2023
Unprompted review
Just as it says on the website
Very satisfied with the service, everything went really smoothly. Paid my order on the 6th of December 2023. Next day I got the shipping confirmation email. Today (12th of December) the courier just delivered my parcel. Delivery was from NL to CZ. Pretty good going considering the time of the year. So thank you very much.
December 12, 2023
Unprompted review
The box is not around
The box is not around. Can you find out from the courier where its located or has it been located.
October 7, 2023
Unprompted review
Reply from Salontotal.com
Thank you for your review! Please feel free to contact our customer service team for this, here we will be happy to resolve it for you.
Professional and efficient service
Professional and efficient service. Accessible via WhatsApp for queries.
June 12, 2023
Unprompted review
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Dissatisfied
Put an order in, got an email after 4 days to say it would be delayed, no time scale for when it would be sent out. I cancelled the order and was told I would get a refund in 5 working days we are now at 7 working days and still no money. They said it was a clerical error and I would get it today. I did not. Still waiting with no real explanation. They told me to check with my bank!! As if they can tell me why it hasn't been paid in yet!! Disappointing
June 7, 2023
Unprompted review
Reply from Salontotal.com
Thank you for your review! Please feel free to contact our customer service again, here we will be happy to resolve this for you.
I’m impressed.I highly recommend…
I’m impressed.I highly recommend Salontotal.com
April 25, 2023
Unprompted review
Order never arrived and NO help from customer service.
I ordered Kerastase hair oil on the 18th of March and it still has not been shipped. I have received no help from customer service other than a tracking link - which I had received already with my order confirmation.
The package has not been shipped- this is 11 days since I placed my order. I am very frustrated and will not be using this website again.
March 18, 2023
Unprompted review
Reply from Salontotal.com
Would you like to contact our customer service? Here we will be happy to look into it with you and, of course, come up with a suitable solution.
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