Salt and cleanz Reviews 

1,161
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were unhappy with their experience overall. Customers struggled with severe delivery delays and waited weeks without receiving their items or any updates. People stated paying for their purchases immediately, only to face a complete lack of communication regarding order status. Furthermore, phone calls and emails went entirely unanswered, leaving buyers frustrated and forced to dispute payments through their banks. Some reviewers were happy with the quick delivery and polite drivers when orders arrived correctly. A few other people also felt that the overall service was prompt and reliable during previous purchases, noting that customer support was helpful back then.

What people talk about most

Delivery service

Clients share negative opinions on delivery_service, expressing frustration over orders that never arrived,... See more

Order

Reviewers express deep disappointment regarding order experiences, consistently highlighting that purchases... See more

Response time

Customers consistently note negative experiences with response time, highlighting a complete lack of... See more

Customer communications

Consumers express deep frustration and dissatisfaction regarding the contact experience due to very poor... See more

Payment

Users describe negative interactions with payment, expressing deep frustration over immediate charges without... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive... See more

Rated 3 out of 5 stars

Beyond acknowledging the order there was no other communication from the company. The delivery simply arrived with no prior notification. The delivery driver was polite and cheerful though and happily... See more

Rated 2 out of 5 stars

Have used company many times before and been pleased with service, their Salt prices are very competitive. Unfortunately, this last order has been problematic, I ordered a year's supply which has... See more


Company details

  1. Water Softening Equipment Supplier
  2. Snow Removal Service

Written by the company

Salt, Cleaning Products & Grit delivered Nationwide. Call 0800 014 6390 or Order Online. Discounts for bulk purchase. saltandcleanz.co.uk is a division of Cleansing Solutions Limited which provides a wide range of services to the public and construction industry.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.5

All reviews

(1,161)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, great service and quality

Have been ordering from this company for years and always been very transparent about their delivery timelines and meeting them. However last order was super fast! Ordered yesterday for it to be delivered today despite specifying a longer delivery timeline than normal.
Also friendly and never had any issues with my order

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Very prompt service

Today I have ordered 12 pack of block salt at 12:00 in the afternoon and they delivered in 1 and half hour time. In the website the lead time for delivery was 20 days. I was very surprised that they delivered my block salt in less than 2 hours. Very please with the exceptional service. I will recommend anyone who want's to ordered their block salt with this company.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Always find them easy to deal with and…

Always find them easy to deal with and very efficient. Price is good. I shop around every time and they are always there.

March 16, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

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Rated 5 out of 5 stars

Fast delivery

March 12, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 4 out of 5 stars

Overall, good experience

Good prices, would highly recommend and would use again.

4* as delivery time was a bit longer than expected and the quality of the bags used to hold the salt was not quite as good as previous order.

February 21, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

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Rated 4 out of 5 stars

Good service

Good service only thing I would recommend is bit more information regarding the delivery date details.

February 12, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 3 out of 5 stars

Good price and delivery service

The price of the 10x 25kg bags of hydrosoft tablets is excellent. In addition the delivery guy was really good and stacked all the bags in the garage rather than leave them on the driveway.

Contact was poor, as i was never advised of a delivery date.
Two of the bags were damaged and the holes were sealed with black tape. One was still full but the other feels as if its lost a good couple of kilos.
Ive used this company a few times and have not had any problems before. Hopefully this was a one off regarding the damaged bags

February 9, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Economical and Fast Service

Economical and Fast Service. Extremely happy with their service and will highly recommend.

February 8, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

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Rated 5 out of 5 stars

Speedy delivery and as advertised

Very quick delivery even though (a few days) even the website mentioned that it could take up to 2 weeks. the delivery driver followed my instructions which was great

January 22, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive price. Will be using again.

January 21, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

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Rated 5 out of 5 stars

Good experience

Online order was easy to complete, information regarding the delivery date was made clear, delivery was satisfactory.

January 20, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Excellent service

Water softening salt was delivered exactly to the company's timeline. Excellent products at good prices. Delivery driver was helpful and polite. As it was our first use of the company - I had a couple of questions - which he was able to answer. Would recommend.

February 5, 2025
Unprompted review
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Order only a few days to arrive…

Order only a few days to arrive delivery man carried it right up to garage easy to order
Will order again

January 14, 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

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