Samarajames Reviews 

Okay when is everything is fine. Not so helpful when any issues arise. Unprofessional, and based on my communications with the director - have a free reign to do as and what they want. Very disappointing

I’m a returning customer at Samara James. Henusha provided an outstanding experience. She helped me choose my fiancé’s wedding band and provided exceptional customer service throughout. She was incredibly kind, patient and genuinely went above and beyond to ensure we found the perfect ring.

Henusha is a credit to the business and Samara James is very lucky to have her.

Really helpful and professional, very happy with the service provided!

From the first call with Isabelle to the consultations with Bal, we were struck by the immense professionalism, knowledge guidance that they provided to allow us to secure the bespoke ring that we wanted to celebrate our 25th Wedding Anniversary. They understood our needs, provided us excellent options, and ensured that the process, timelines were clear and all met to ensure we had everything in time. This will not be the last time I use Samara, and would recommend them to all our friends and colleagues. Thank you for making our anniversary so memorable and personal!

Really happy with the engagement ring and the shopping experience with Samara James. The staff were very helpful in the ordering process. Me and my Fiancee are both thrilled with this beautiful ring, thank you - highly recommended!
Aiden and Emilie (Happy couple!)

Despite the last ring arriving late, I ordered another diamond ring for my wife's birthday. I am pleased to say that it arrived on time. My wife absolutely loves the ring.
Following my disappointment with the previous ring, Samara James upgraded this one for free. I think that was excellent customer service. As my wife loves diamonds, I shall be buying from Samara James again in the future. Thank you.

After a bit of a negative experience with a high street jeweller I found Samara James and after doing some research and reading reviews etc decided to start looking at engagement rings with them.
The silver sample service that they offer is fantastic - The samples arrived super fast and when they were returned (I ordered 6 rings so used this service twice), not only was the return postage covered but I received an extremely quick refund.
We dealt with a lady called Henusha who was extremely knowledgeable and helpful and made the process very smooth. My ring came way under the estimated 20-25 working days and it’s absolutely beautiful. It’s also valued at almost twice what my partner paid for it and has an accompanying GIA certificate.
We were slightly apprehensive about ordering something like this online but our experience couldn’t have been better.

I’d like to leave a ZERO STAR review for Samara James.

My partner Cameron purchased me an engagement ring from samara James(samara james, shepperton marina, shepperton, TW17 8NS) October 2022 for £2545.84 & proposed in December 2022. We got pregnant straight away and my fingers swelled up about half way through my pregnancy so the ring could not even be worn for a few months, it was put in its box and in the safe. In February 2024 the diamond fell out of the band whilst I was at home. Luckily I found it so I contacted samara James and they said to send the ring and they would fix it, costing £140. In may 2024 the stone was coming loose again so I contacted samara James and they said they would fix it again and tried to charge me again, so I told them I’d only recently had it fixed and wasn’t paying again so they fixed it free of charge. Had I not told them I’d recently had it fixed they would have tired to charge me. In July 2024 the stone has come loose again so I contacted samara James and they asked me to send down the ring for inspection. They rang me and told me they would fix it (not for free) to which I said no, that the ring has already been fixed twice already, it’s not of satisfactory quality. We have had the ring a year and a half, I’ve not been able to wear it for 4 months, I don’t work, I don’t use weights in the gym or garden (as  I have previously been accused of on a phone call by samara James). I’m a stay at home mother, not that I should have to justify it, it’s completely irrelevant and even if I DID garden and use kettle bells the ring should still be fine. Engagement rings should last a life time.
I’ve asked them for a full refund and they can have the ring back as the ring is clearly faulty, and has not lasted an appropriate time. They have had 2 chances already at fixing the ring and I do not want it fixing again, there is clearly some issue and I can not trust their craftsmanship. I have spoken to citizens advice and they have advised that I am entitled to a refund and have sent me an email template which I have sent to samara James asking for the refund. Citizens advice also said on the phone I should have never paid for the ring to be fixed in the first place. Under the Consumer Rights Act 2015, goods you supply must be fit for purpose.
 As there was a problem with the goods and it has been fixed twice already, I requested that they give me a full refund.People wear rings for most their life and this should not keep happening.
The next step is court. It’s not something I particularly want to fork out for being a stay at home mother, wanting to plan a wedding etc etc.
I have also recently found so far 6 negative reviews on samara James on Google reviews & trust pilot from customers saying they have had the same experience with faulty jewellery and samara James not helping at all, accepting no responsibility and making it it is the customers fault. Engagement rings should last a life time and NOT break 3 X in a year and a half.
Regardless if samara James now fix the ring or not I’ll never dare wear it again with it having broken so many times, I’d be far too anxious to ever wear it again. We’ve been left in an absolutely rubbish situation! No idea where to go next but I’d advise after our experience to AVOID samara James.

*UPDATED RESPONSE TO SAMARA JAMES.

I’d love to know how the ombudsman have come to the conclusion I have damaged the ring when I never sent them the ring? They never inspected the ring. They have never SEEN my ring. You are their customer so surely they are biased. Point proven deciding I have damaged the ring when they’ve never seen it. Yet again you are taking no responsibility but this is clearly a recurring pattern as we can see by the multiple reviews saying the same thing. If you truly believe the ring is not faulty as I am stating why would you not take it back and refund?

I’ve done absolutely nothing damaging to the ring I’m a stay at home mum, I don’t use kettlebells as suggested nor garden, I don’t even cook my partner does the cooking. My ring is faulty. Accept some responsibility for your POOR craftsmanship and even POORER customer service. Do the right thing.

Update - I contacted the NAJ who confirmed the case was closed due to the fact I didn’t contact them, as I did not feel comfortable sending the ring to them. That was the reason the case was closed, NOT because I “damaged” it as you say.
There was no mention whatsoever of them coming to the conclusion I had damaged the ring. Can you send over to me where they say they have decided I have caused damage? When they never saw the ring? You have my email. Would love to see this.

I ordered a ring from Samara James in August, chosen from the website but had very little experience of bespoke jewellery. The service I received was very good. A representative called me to follow up my order and explained more about buying diamonds/clarity/cut etc. Yes, I upgraded my order (slightly). When the ring arrived it wasn’t really what I wanted and didn’t suit my other pieces that I already own. I returned the ring for a refund and, good to their word, received a full refund quickly and a very kind follow up call. Can’t really argue with that. So although it didn’t work out for me this time, I do feel that they are reputable and reliable and would use them in future.

I couldn't rate Samara James highly enough. After selecting the ring online a member of staff called me to discuss the purchase, offering additional guidance that was extremely helpful. The ring came by mail, and the company kept me informed at every step, reducing my anxiety. The ring looked beautiful but had to be resized - this process was easy too. All my communications (with about four staff on different occasions) was exceptional. All were friendly, polite and knowledgeable. I will definitely use Samara James for our wedding rings!

Beautiful range. Excellent customer care fantastic advice on best choice of cut quality and clarity of stone to achieve the best effect/appearance of ring. Workmanship on bands be it with at stone setting or not is stunning. I am currently waiting for my second purchase to arrive and I am very excited to open the beautiful packaging to reveal what I am sure will be well worth the wait.

I found Samara James when perusing sites for an engagement ring. I immediately spotted 4 rings that were amazing. I went away and scoured many other sites and jewellers, however just kept coming back, as no other rings compared.

I knocked the 4 rings down to 2 for my selection but just could not decide. So I reviewed Samara James' website and discovered that they could create bespoke rings. So I spoke to their advisors through the chat feature on the site asking lots of questions about the service. Before giving my number and chatting with them over the phone.

I discussed the option of having a bespoke ring made by combining 2 of the ring designs I couldn't decide between. We discussed me attending their jewellers and going over everything in person, which I did. The service was very thorough and informative. It was also done very concisely, so I knew everything about my choice of ring and what service I was getting without too much technicality and being overwhelmed. I gave the go ahead for some 3D rendered plans to be made up on the bespoke ring ideas I had and paid my deposit.

After a few weeks, my design plan came back, to which it was fantastic, and had everything I'd asked for. I was very impressed and paid a little more of the full cost to have it commissioned. I was then told it would take a minimum of 25 working days for the ring to be created to all my specifications.

I receive notification that my ring was ready about a month after it was commissioned and discussed a date I could come and collect it. I came and picked it up a couple of weeks later. Again the service was excellent and when I saw the ring, it was perfect. Literally every detail of everything I'd asked for and more.

I paid the final amount and left with all the information about the ring, such as insurance, the ring's value and certifications etc. It also came in a lovely sturdy ring box.

I proposed to my girlfriend yesterday and she was absolutely stunned by it. She can't stop admiring it and has said it is the most beautiful and perfect ring she has ever seen.

So thank you very much Samara James, you've made us both a very very happy engaged couple. Couldn't recommend you more.

Samara James creates beautiful pieces of jewellery. The customer service level is excellent and they care about every detail. I would recommend Samara James without hesitation.

Excellent service
Great advice and gorgeous stud earrings and certificate

Custom Engagement Ring 2023 - The team were exceptionally helpful, giving great advice and support through the selection process, advice on metals, stone selection and ring design. I went in with set ideas on what I wanted and revised things massively based on their input (I also fact checked a lot of their input from independent sources and everything they told me checked out perfectly, it wasn't just a sales pitch and to be honest my original idea would have cost more for a ring which wouldn't have looked as good!). Additionally their efforts to meet a timeline were brilliant, communication was clear and everything was explained well.

The Free Resizing service was brilliant as well, even though the original fitted well when made subsequent weight loss meant a resize was needed and this was included - Do note however if you use the service it does count as an alteration and means the buy back policy is void.

I then had a Custom Wedding Ring made to match in 2024 - Again brilliant service, 3d mapping of the existing engagement ring to ensure a perfect fit of the two rings side by side, great CGIs sent over to confirm and a friendly fitting service too.

Very happy with all the support received.

I have purchased two rings from Samara James in the last 12 months. In both cases the care and attention from Christina and the team of craftsmen was exceptionally rewarding. In both cases the ring had to be shipped abroad, first for my engagement surprise and the second in time for my wedding. On both occasions my bride was over the moon with joy and wear’s both every day.

I made contact with Samara James after I’d made a late decision to propose on New Years Eve but unfortunately I’d left it too late. After buying a ring from another jeweller I was left pretty unhappy and I returned it. After making a visit to Samara James we ordered a lovely ring which we are both now happy with and we have just collected our Wedding rings. I cannot say enough about the service we have received both in person and on the phone. The personal and unrushed service was fantastic and we were talked through the options by very informed staff members on both visits.

Very good service

Brilliant customer service, always ready to give expert advice and guide you to getting the perfect ring.
Highly recommend this amazing store.

Great advice, the ring was beautiful and the price was very competitive.