Samarajames Reviews 

Excellent al round experience

Very helpful, didn’t try to sell me the most expensive ring. Explained a lot to me about the differences in the diamonds.

Excellent service and knowledgeable staff. Great value compared to high street.

Really easy to use website, a month turn around (roughly) and the quality of the products is second to none. We are returning customers...my engagement ring was purchased by yourselves, which is just beautiful and this new purchase was my wedding ring. We got married recently and I am absolutely thrilled with my gorgeous diamond wedding band. Simply stunning, thank you 😊

I love SJ

Amazing personal service is so rare these days yet they do it in spades

Rob is my new hero

Knowledgeable agent , perfect ring choice, nothing to much trouble.

Faultless service and care.

We have dealt with Samara James for around 9 years now, and they have proven repeatedly that they sincerely care about our total satisfaction as their customer.

Most recently we had our wedding rings restored to as new condition. The whole process was simple and prompt. They called me upon receipt of the rings to talk through the work and to agree pricing. Rings were then back to us quicker than expected, considerately packaged and in absolutely as new condition. Really pleasing and as the rings have such sentimental value to us, it is great to work with such a well run and caring business. Keep up the good work. Thank you

I placed an order online for an engagement ring due to not being able to travel as I'm registered blind. I called them to ascertain a delivery date as I have left a 6 weeks before the day I am proposing. From the second I was on the call I was up sold on clarity, cut in fact everything I had chosen online was wrong. I genuinely thought it was a great and happy moment but now feel terrible, I've cancelled my order whilst on the telephone and now have to start the process again. Very, very disappointed. It seems as if all they want to do is get more money

My engagement ring and a wedding band are both from this company. The service is brilliant! Quality for the rings and diamonds is outstanding. I highly recommend their sample ring service, it was very helpful when choosing a matching band. If the occasion will arise for a diamond jewellery in the future I will be going to Samara James without any doubts.

I spent a not inconsiderable sum on a ring for my wife's 40th birthday. Within a few weeks, it had to be returned because a stone fell out of the setting. It was repaired under warranty, but understandably my wife was scared to wear it. It only comes out on special occasions one such occassion, several months later, we went out for dinner for my birthday. Another stone fell out while we were eating. She'd shown a friend her ring while sat at the table, so we know the ring was in tact, and later in the evening (while site sat at the dinner table - she hadn't started to do manual labour) she noticed another stne had been lost. The ring was returned to Smara James and I was told we needed to pay for the repair because the ring had been knocked / damaged. Yes, rings do get knocked and the design and workmanship should take this into consideration. The ring is clearly not fit for purpose if it can't even be worn at the dinner table.
Poor quality. Poor after sales service. POOR.

Wow, just wow. If you are looking for an engagement ring look no further. We spent many, many hours trekking round Hatton garden, Old Bond Street, Brighton & online looking for for “the one”. We walked into Samara James and from the second we stepped into the premises to the moment we left we received A1 service. Quite a difference to the pushy salesmen in previous jewellery shops. During our hunt for a suitable diamond ring we had been educating ourselves on diamonds and their qualities and at Samara James this what they focus on. Educating you so you can make the best choice for yourselves to get the best diamond for your budget. This place is a game changer for those seeking an engagement ring. We were quite specific in what we wanted and have seen a lot of diamonds in our hunt but the diamonds that we were shown were some of the most memorable we have seen to date. We ended up getting a bespoke ring made with a diamond from the ones shown to us. As it’s being made to our requirements it will take a little longer but we are so excited for the day we receive it! The lady who helped us was called Viviana and was truly amazing. We will definitely be back for our wedding rings come the time!

Absolutely fabulous company, Suzie was very professional, extremely knowledgeable and helpful. The experience is brilliant which led to my wife choosing her dream diamond ring. It was made in the time scale quoted and looked absolutely stunning. We are now going to purchase another ring.
Would highly recommend them.
Thankyou

I booked several jewellers to try engagement rings. I hadn’t heard of Samara James before until it popped up on my Facebook timeline. When I looked at their website they seemed to have a good choice and thought I would give them a try. Was very impressed with all aspects of their service and ended up cancelling the other jewellers and got all rings with them! Would highly recommend.

Amazing service - highly recommend! Have bought my fiance's engagement ring and both our wedding rings from Samara James - their customer service is excellent and the prices are very good for the quality of diamond / ring you get!

Such good service. My ring band broke and right away Samara Jones sent me a bag so I could return it to them at no cost.

I was told the work could take a few weeks but in actual fact, I had it through the post in a matter of days looking like a brand new ring.

Not only was the band repaired, it had been re-dipped and cleaned.

I was over the moon

We were sent the wrong size ring to what we ordered which caused a lot of confusion. We measured correctly and the ring that came was huge so we thought we measured wrong. We ended up driving 2 hours to Samara James to get a resize but it turned out we actually got sent the wrong sized ring than what was ordered. We gave them the ring back with a nice box for a resize but when we got the ring sent back it was without a box so we then had to ring again to get our box back as well.

Was a lot of hassle to get things correct and because we got a replacement ring we now dont have the original ring that was used to propose which is really gutting.

Super jewellery, I bought an engagement ring from them I couldn't have made a better choice. From the the very first contact till the delivery I was given an excellent customer service, they resized the ring completely free of charge (postage included). While on holiday I had to resize the ring once again and decided to do it on the same day, unfortunately the goldsmith did not do a good job and in a while I lost a diamond from the shoulder. I called them back and paying only the repair cost, they decided to melt again the ring free of charge(which I had to pay a lot more for it) and send back a brand new ring. If you decide to buy diamonds online look no further! Thanks a million again
Gio

I'm amazed that this trust pilot page was claimed by the business in 2013 and there is only 14 reviews. Very odd

What a beautiful ring, fantastic service and all round amazing experience!!!

1st class from start to finish. I dealt with Abi and Alex as part of the process and they couldn’t have done more for me.

The time between order and delivery was incredibly quick, the process smooth, and they couldn’t have done more to make me feel comfortable and relaxed.

The ring itself is stunning and when I opened the box my now fiancé screamed ‘yes’ at the top of her lungs and burst in to (happy) tears (I hope hey were happy anyway).

We will be buying our wedding rings there, and I can’t recommend Samara James highly enough.

Unfortunately I got the ring in the wrong size, and we had to send it back via the post. This was a bit daunting but I was assured we were fully insured and the Royal Mail service was fantastic. In total we were only without the ring for 8 days, which was better than we hoped.

Just 1st class from start to finish.
Get on board....you won’t regret it!!

Thank you Samara James. Awesome x